Business Details
About
Hotel
We’re off Interstate 57 between Mattoon and Charleston. Reach Eastern Illinois University, historic downtown Mattoon, and Sarah Bush Lincoln Health Center in about 10 minutes. Our hotel is also within 40 minutes of several lakes, state parks, and natural areas. Enjoy our indoor heated pool, 24-hour fitness center, restaurant, and 8,400 sq. ft. of event space.
Location
Hours
Reviews
4.2
188 reviews
5 stars
116
4 stars
34
3 stars
17
2 stars
7
1 star
14
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty bathrooms, hair in showers, and uncleaned rooms.
Staff Performance
Staff received mixed reviews; while some were praised for their friendliness and helpfulness, others were criticized for poor service and lack of information.
Breakfast Quality
The breakfast buffet was frequently described as overpriced and lacking variety, with many guests expressing disappointment.
Room Comfort
Guests generally found the rooms to be comfortable and well-equipped, although some reported issues with cleanliness.
Location Convenience
The hotel is well-located near amenities, shopping, and highways, making it convenient for travelers.
- RORobin OswaltNov 15, 20254.0In handicap showers soap and conditioner bottles need to be place so you can reach when sitting. And needs new chairs in room they are terrible to sit in.
- MBMrs BassoOct 24, 20254.0I was very scared reading all the negative reviews, my company made the reservations for me. However, I was pleasantly surprised. My company did pay for breakfast 10 bucks, if I had to pay I would have gone to cracker barrel down the street. The breakfast is powdered eggs, sausage, hard as rocks biscuits and gravy definitely not worth the money. They did have a waffle machine. The utensils for serving were gross, greasy lids on the food that was available. No coffee, we had to ask for it... Now for the room.. the room was clean and inviting. (I always bring a bed bug/ bodily fluids flashlight with me) no bugs or bodily fluid yay! The beds are very high, I'm only 5'1" and it was a little difficult for me to climb into it. But the bed was comfortable. Pillows were ok. There was hair under the vanity in the bathroom. They don't give you many towels hand or wash clothes. But all in all it was fine. There is a desk space so you can work on your lap top, and a comfy chair in the corner with a table. There is a mini Keurig coffee maker, with a nice selection of tea,coffee and hot chocolate. There is a micro wave and mini fridge, an ironing board decent closet space and a full length mirror. The bathroom has a blow dryer and shampoo, conditioner, bodywash, lotion dispensers. The shower was clean!! The front desk check in person Amir was very pleasant. The hotel is quiet. There is a nice pool. There are lots of options for food and shopping in the area. Location is great! Hope this helps!!
- GFGregory FerrenceOct 17, 20254.0Ok place but it's been awhile since the bathroom floors have been mopped (wiping with damp white towel turned it rather gray) and dust is building up on the trim under desk places. Otherwise clean and comfortable.
- DDDavid DebsOct 8, 20255.0One of the best Hilton Garden Inn hotels i have stayed in. Staff is very accommodating.
- BKBrian KinnerOct 2, 20255.0Place was clean as my Navy Ship
Frequently Asked Questions About Hilton Garden Inn Mattoon
What are the check-in and check-out times at Hilton Garden Inn Mattoon?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Mattoon allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is free Wi-Fi available at the Hilton Garden Inn Mattoon?
Yes, complimentary Wi-Fi is available throughout the hotel, including public areas.
What kind of parking facilities does Hilton Garden Inn Mattoon offer?
Free self-parking is available for guests at the hotel.
Are there any fitness or recreational facilities at Hilton Garden Inn Mattoon?
Yes, the hotel has a free 24-hour fitness center and an indoor heated pool.
Is the hotel accessible for guests with mobility needs?
Yes, it offers accessible parking, elevators, and an accessible pool to accommodate guests with mobility needs.
Does the hotel provide housekeeping services?
Housekeeping is available daily for guests' convenience.
Are there restaurants or dining options available on-site at Hilton Garden Inn Mattoon?
Yes, the hotel has a restaurant and offers breakfast to guests.
What nearby medical facilities are close to Hilton Garden Inn Mattoon for guests seeking healthcare?
Nearby healthcare facilities include Carle Heart and Vascular Institute, Carle Mattoon on Lerna medical center, and Prairie Cardiovascular Outreach Clinic - Mattoon.
Where can guests go for entertainment near Hilton Garden Inn Mattoon?
Guests can visit AMC Classic Mattoon 10 cinema and AMC Showplace Mattoon 10 for movies and entertainment.
Are there event venues near Hilton Garden Inn Mattoon for business or social gatherings?
The McKenna-Yost Convention Center is a nearby venue suitable for event planning and gatherings.