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Best Western Macomb Inn

4.1
(444 reviews)

Business Details

1655 E JACKSON ST, Macomb, IL
61455, United States
(309) 836-6700
http://bestwestern.com

About

HotelBest Western
Located in Macomb,IL, the Best Western Macomb Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Macomb Inn
1655 E JACKSON ST, Macomb, IL
61455, United States

Hours

Reviews

4.1
444 reviews
5 stars
220
4 stars
128
3 stars
41
2 stars
14
1 star
41

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and accommodating, although some reported unprofessional behavior from specific individuals.

Cleanliness Issues

Several reviews highlighted cleanliness concerns, including dirty carpets, unclean bathrooms, and reports of mold.

Room Maintenance

Guests noted issues with room maintenance, such as non-functional TVs, noisy heating systems, and problems with plumbing.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found the food to be cold or lacking.

Reservation Problems

Multiple customers experienced issues with reservations, including cancellations without notice and problems with booking through third-party services.
  • CW
    Candice Whitman
    Feb 8, 2026
    1.0
    Check in took a long time, the ac/heater squeaked all night long, went to shower and there was no hot water. Went to the desk to tell someone and there was no one at the desk. Would not stay here again.
  • IM
    Ian McAlister
    Feb 7, 2026
    4.0
    Staff was great! Very kind. The bathroom only had one bar of soap; had to ask for a second one(so there was One for shower and sink). Enjoyed the pool, although it looks stained and needs a good scrubbing. Happy with just about everything (breakfast, beds). Staff kindly got us extra towels upon request, let us check out an hr later than normal. Our shower temp was good, but if you like a very hot shower it maybe didn’t quite hit the mark. It was still quite warm, The shower in our family’s other room got hotter. Overall a comfortable stay with kind staff that hit all the main marks. One random thing I never know how I feel is when I have a cup of an unfinished beverage from breakfast (coffee/juice) I want a drain to dump it; throwing it in a garbage can seems not right/likely to spill be messy later for staff; I ended up bringing them back to my room and dumping them in our sink. Do others just dump a full cup in the trash?
  • AF
    Amy Farwell
    Feb 6, 2026
    2.0
    The noise from the adjacent rooms (voices and pounding footsteps) made for a terrible stay. This went on for hours and my call to the desk didn’t appear to change anything. The rooms are getting tired. There wasn’t even one USB to charge devices. But there was still Ethernet. Really?? In 2026!
  • JH
    joseph hall
    Jan 16, 2026
    5.0
    Ms.Amber greeted me at the front desk, very eager to get me settled into my room !! Very kind and respectful, thank you!! For this I will return when I am traveling this way !!
  • CJ
    Cody Jockisch
    Jan 14, 2026
    1.0
    Would be great if we could have done the birthday party!!

Brand Certified Facts from Best Western Macomb Inn

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Certified March 01, 2026Yext Knowledge Graph
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