Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, although some reported unprofessional behavior from specific individuals.
Cleanliness Issues
Several reviews highlighted cleanliness concerns, including dirty carpets, unclean bathrooms, and reports of mold.
Room Maintenance
Guests noted issues with room maintenance, such as non-functional TVs, noisy heating systems, and problems with plumbing.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found the food to be cold or lacking.
Reservation Problems
Multiple customers experienced issues with reservations, including cancellations without notice and problems with booking through third-party services.