Best Western Macomb Inn

Reviews

• LM

  Lee McKinnon

  Oct 14, 2025
  5.0
  Stayed for 2 nights while in town for a college visit. Rooms were very clean, beds were comfortable. The kids enjoyed the pool and the staff was super friendly. We will definitely be staying again when visiting the college.
• LP

  Lee Pickens

  Oct 2, 2025
  5.0
  Comfortable bed and rooms . Kid friendly with a pool and has a really good quality breakfast.
• MS

  martha smith

  Sep 28, 2025
  1.0
  I called about a week ago to reserve a room for my dear son, I called in the morning and spoke with the general manager. She had a very nasty attitude towards me, she even sighed at me when she picked up the phone. My son later informed me that Jason at the front desk smelled so thickly of marijuana that it stank up the whole entryway. My son is a cop so he wasn't very pleased. Moral of the story, Crystal and Jason suck.
• NV

  Nick Vasquez

  Aug 25, 2025
  4.0
  My friend stayed there- family said they liked it.
• MY

  Melissa Young

  Aug 9, 2025
  1.0
  9/1/25 - I want to provide more perspective as the Manager provided false information. 1. The front desk clerks, Jason and Melissa both indicated the tv in the room had been non-functional for over two weeks and they were unable to get the cable company to come out to fix the cable. I think I’m going to believe the staff over the Manager. 2. I never called the staff at the hotel incompetent. I only asked who rents out a room that is not fully functional and the only answer I received was they knew the cable was not functional for over two weeks. 3. You implied the staff were afraid to come to our room. If that is so, I think you need to talk to your maintenance person as he came to our room on Saturday afternoon. We had no idea Jason sent him to our room. 4. You offered to move us to another room; however, as I previously stated, we needed the two room suite as I was working while we were there in the evenings. I was up until around 1:00 am every morning we were there and the suite was necessary so my husband could sleep uninterrupted while I worked. 5. We were offered a discount on the room if we stayed in the room. To date, there has been no refund received. When you rent a two room hotel suite, there usually is a reason. My reason was so I could work and do homework for grad school without disturbing my husband while he sleeps as I’m up until midnight or later working. I like to have the tv on for background noise while I’m working on my computer. Well, we get checked into our room and the tv in the living room does not work. I tried to call the front desk, but the phone did not work. My husband goes down to the front desk and us find that the hotel knows the tv does not work and the Manager is not in until Monday. The hotel knew the tv did not work and it is the cable box that is not working. And get this, it has been broke for several weeks. Why are you renting a room out with a tv and phone that do not work? Next day, we get back to the hotel and our keys do not work to get into our room. I go down to the front desk and say our keys do not work. I was asked if I extended our stay. I said no, we checked in yesterday and our reservation was for two days. She checked the system and I asked what happened to our keys? She said that the days of our stay were not entered right in the system. So, based on this, I am assuming we were locked out our room because the dates of our stay were not entered properly when we checked in. Which makes no sense to me as I booked two nights and paid for two nights. If I could give 0 stars I would. Who rents a room that is not fully functional? Who rents out a room without a working tv or phone? Who charges full price for a room that is not fully functional? Why are customers locked out if their rooms for the dates they reserved and paid? Avoid this hotel to avoid a headache and management who are obviously more focused on making money than the customer.

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