Holiday Inn Express & Suites Lake Zurich-Barrington by IHG

Reviews

• YR

  Yaroslava Ruzankina

  5 days ago
  5.0
  Clean and nice hotel and the staff is very friendly. Special Thanks to Lacey, a wonderful lady who works in the breakfast area! We were very impressed with her professionalism and kindness.
• NS

  not sure

  Apr 22, 2026
  5.0
  Just a very pleasant stay with nice staff.
• MM

  Maria Martinez-Wojcik

  Apr 10, 2026
  5.0
  Lucus was amazing. Very helpful and very friendly. Great with my son as well.
• DS

  D Silva

  Apr 6, 2026
  2.0
  Unfortunately a very concerning incident occurred at the Holiday Inn Express in Lake Zurich during my stay. We were staying at the hotel with a group of 6 young girls ranging 10-13. While we were waiting in the lobby, the girls saw on the lobby television three adult naked women. The program showed the three naked women facing forward standing up right with a full view of their naked bodies. The image remained on the screen for at least 10 seconds four times during the 5 minutes before the issue was addressed. I noticed it when the girls informed me that there was something disturbing on the screen. I immediately informed the cleaning staff that was nearby and asked them to change the channel. They couldn't find the remote. They notified the manager on duty. The cleaning lady turned off the television manually while the other staff continued to search for the remote. For many hours after the event, my daughter kept bringing up how distressed she was to be exposed to those images on the screen. I sincerely hope that the hotel adopts a policy regarding which channels can be shown on the lobby TV. Those channels should contain only G rated content. Especially since children stay at the hotel. The office staff did not apologize about the incident or appear concerned that it had happened. Once the cleaning lady turned off the TV, the other staff just went back to work without a word of apology. Later I overheard the other staff laugh about the incident together.
• SS

  SarahTastes

  Mar 27, 2026
  5.0
  We stayed here for one night during a quick road trip and absolutely loved it! The room was fantastic, with two comfortable beds and thoughtful touches like a working iron and a full-size ironing board. The morning breakfast was wonderful, offering plenty of healthy choices, and the 24-hour coffee and tea station was a huge perk. The customer service was top-notch and the ambiance throughout the hotel was beautiful. We had a great stay and will definitely choose to stay here again the next time we pass through.

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