At the SureStay by Best Western Greenville in Greenville, IL, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
While some guests reported clean rooms, others noted issues with odors, unclean linens, and overall maintenance.
Staff Service
The staff received positive feedback for being friendly and accommodating, although there were instances of poor management response.
Value for Price
Many customers appreciated the affordable rates, but several felt the quality did not match the price, citing outdated facilities and inadequate breakfast options.
Room Conditions
Guests mentioned a mix of comfortable and uncomfortable room conditions, with complaints about odors, outdated decor, and maintenance issues.
Breakfast Quality
The continental breakfast was frequently criticized for being limited and lacking variety.
EW
EnvY “Wolfling”
Jan 25, 2025
5.0
Rooms was clean, looked good and was comfortable, had everything someone could need, be it for a single day or for an elongated business trip and was not overly expensive which i highly appreciated and no hassle on payment. Non smoker rooms, may be able to ask for a smoker room (not 100%) Pet friendly motel for your lil traveling companion.
RW
Russell Williams
Mar 14, 2024
3.0
Good price, this is pet friendly. The bed and pillows were comfortable. it's an older hotel that looks like owners are making an effort and are trying to renovate and update the paint. I stayed in an outer building, The hallway smells like pets, but while inside rooms, it did not. I was very tired, and it was a quiet place to bed down for the night. It's within walking distance to a convenient store, which is nice. I would probably stay again if I was in the area.
CC
Courtney Carter
May 1, 2021
5.0
Rooms were clean and beds were comfortable, no breakfast due to COVID.