At the SureStay by Best Western Greenville in Greenville, IL, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
While some guests reported clean rooms, others noted issues with odors, unclean carpets, and hair on bedding.
Service
The staff received praise for being friendly and accommodating, but there were complaints about unresponsive management and poor service during certain situations.
Value
Many customers appreciated the affordable pricing, but several felt the quality did not match the price, citing outdated facilities and inadequate breakfast options.
Condition
The hotel is described as old and in need of renovations, with several guests mentioning maintenance issues and outdated decor.
Breakfast
The continental breakfast was frequently criticized for being limited and lacking in quality.
PP
Pendleton
Aug 16, 2023
5.0
Quiet! Beds are comfortable and cozy. Close proximity to food and amenities. Staff was accommodating.
Prices were approximate.
LJ
Linda Jager
Feb 14, 2023
5.0
Room was clean and quiet. Bed has soft sheets and very comfy. Great location with food and fuel very close. Will stop here again.
JB
Jason Brunskill
Jul 26, 2022
5.0
clean smoking room available on ground level, friendly staff , breakfast , nice price ,parking spot just outside my window, swimming pool, restaraunt next door.best hotel on this vacation.