Brand Certified
Best Western Galena Inn & Suites
4.1(849 reviews)
Certified by Best Western Galena Inn & Suites • Mar 01, 2026
Business Details
9923 W US ROUTE 20, Galena, IL
61036, United States
Certified by Best Western Galena Inn & Suites • Mar 01, 2026
(815) 777-2577
Certified by Best Western Galena Inn & Suites • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Galena Inn & Suites • Mar 01, 2026
About
Certified by Best Western Galena Inn & Suites • Mar 01, 2026
HotelBest Western
Located in Galena,IL, the Best Western Galena Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Galena Inn & Suites • Mar 01, 2026
Hours
Certified by Best Western Galena Inn & Suites • Mar 01, 2026
Reviews
4.1
849 reviews
5 stars
460
4 stars
203
3 stars
72
2 stars
39
1 star
75
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews praised the friendly and accommodating staff, highlighting their helpfulness and positive attitude.
Cleanliness Issues
Numerous customers reported cleanliness problems, including dirty rooms, unkempt common areas, and issues with the pool and hot tub.
Room Quality
Guests noted that while some rooms were spacious and comfortable, many felt dated and in need of maintenance, with issues like uncomfortable beds and malfunctioning amenities.
Breakfast Experience
The breakfast received mixed reviews; while some enjoyed the variety, others found it lacking in quality and availability.
Value for Money
Several customers expressed dissatisfaction with the value for the price paid, citing issues with cleanliness and maintenance that did not meet expectations.
- JHJoseph HesseltineFeb 23, 20265.0Really a five star weekend...it was close to everything...staff was awesome....room was clean and comfy...
- NMNicola MazzeoFeb 21, 20265.0Parking was easy and the lot felt safe. We didn’t have to worry about finding a spot even at night. The lighting outside made it feel secure.
- ZZZelwynFeb 21, 20265.0The pool area was okay but had a very strong chlorine smell. We only stayed for a short swim because of it. Still, it’s nice that the hotel offers both indoor and outdoor pools.
- MMMickey mousseFeb 11, 20265.0Breakfast being free was a nice bonus. It wasn’t anything gourmet, but the waffles and eggs were filling enough. Coffee could definitely use an upgrade though.
- TDThe Ridin' DudesJan 30, 20264.0Ein großartiges Erlebnis während unseres Aufenthalts! Wir hatten eine King Suite mit Whirlpool im Zimmer – absolut fantastisch, wir haben es geliebt! Besonders schön war die Terrasse mit Blick auf die bewaldete Rückseite. Beim Draußensitzen konnten wir sogar einige lokale, vierbeinige „Nachbarn“ beobachten. Die Trainingsgeräte vor Ort sind sehr gut ausgestattet. Die Tankstelle direkt nebenan war extrem praktisch. Das Gebäude ist zwar schon etwas älter, was man hier und da merkt, aber das hat unserem Aufenthalt keinen Abbruch getan. Alle Kontakte mit dem Personal waren durchwegs sehr freundlich. Insgesamt ein rundum schöner Aufenthalt – wir kommen definitiv wieder! Amazing experience with our stay! Had a king suite with the hot tub in room. Absolutely loved it!!!! Patio facing the rear wood line. Got to experience several local four legged friends while sitting outside. Very nice workout equipment on site. Gas station next door was very convenient. It’s an older building and it shows a bit. All my experiences with staff were nice. Over all… We will definitely be back!
Frequently Asked Questions About Best Western Galena Inn & Suites
Where is Best Western Galena Inn & Suites located?
It is located at 9923 W US ROUTE 20, Galena, Illinois, 61036, USA.
Is Wi-Fi available at Best Western Galena Inn & Suites?
Yes, free Wi-Fi is available at the hotel, both in rooms and the business center.
What are the operating hours of Best Western Galena Inn & Suites?
The hotel is open 24 hours a day, seven days a week.
Does Best Western Galena Inn & Suites have a restaurant?
Yes, the hotel has an on-site restaurant available for guests.
What special offers does Best Western Galena Inn & Suites provide?
Guests who stay for 2 nights can receive a $50 Best Western Gift Card.
What type of accommodation is Best Western Galena Inn & Suites?
It is a hotel offering inn and motel style accommodations with a focus on cleanliness, value, and superior customer service.
How can I book a room at Best Western Galena Inn & Suites?
You can book a room through their official website linked in their profile or by calling their main phone number.
Is Best Western Galena Inn & Suites open every day?
Yes, the hotel operates every day of the week without closure.
What nearby attractions can guests visit around Best Western Galena Inn & Suites?
Guests can explore Happy Joe’s PIZZAGRILLE - Galena, a nearby pizza restaurant and ice cream shop, ideal for casual dining before or after your stay.
How can visitors use nearby places to enhance their stay at Best Western Galena Inn & Suites?
Visitors can enjoy convenient dining options like Happy Joe’s PIZZAGRILLE nearby, making it easy to grab a meal or dessert while visiting Galena.
Brand Certified Facts from Best Western Galena Inn & Suites
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Certified March 01, 2026Yext Knowledge Graph
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