About
HotelBest Western
Located in Flora,IL, the Best Western Flora Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.1
370 reviews
5 stars
202
4 stars
91
3 stars
29
2 stars
25
1 star
23
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about the cleanliness of rooms, including mold, dirty carpets, and unclean bathrooms.
Customer Service
While some guests praised the friendly staff, many expressed frustration with poor service, including issues with check-in and billing.
Breakfast Quality
Several customers noted that the breakfast offerings were lacking in quality and variety, with some items running out quickly.
Management Concerns
Reviews indicated dissatisfaction with management's responsiveness and handling of customer complaints, particularly regarding billing and room conditions.
Comfort and Amenities
Guests reported mixed experiences with room comfort, including issues with air conditioning and noise, but some appreciated the amenities like the gaming room.
- MLMarissa Lamphiere2 days ago4.0Comfortable stay, reasonably clean. Husband won some $ on the slots in the little casino room! Breakfast was not it though.
- SGSheila GreenwoodDec 14, 20251.0Nasty! Nasty!!!!! First room they gave us hadn't even been cleaned. Went to front desk they gave us a different room. At first we thought room was fine until I went over to turn heat up and there was mold ALL over curtains, my white socks turned black from carpet. This place is SO GROSS! Management needs to step up and do something about this! I paid almost 130 dollars for this? I will be contacting them. The staff and location is the only thing this place has going for it
- BGBoing The GoatOct 29, 20254.0Friendly staff, good breakfast, and a good working shower with normal controls, good consistent water temperature, and a bar of soap.
- RSRonnie SlamOct 17, 20254.0Have sausage biscuits and gravy scrambled eggs for breakfast here 630 till 930 ish in the morning
- WAWilliam AbbottSep 13, 20251.0Wouldn't allow late check out so we could go to a funeral. Extremely poor service. We would've been fine with paying a fee but instead were denied the option because of a "conference" coming on a Saturday... Right. Makes sense. Update: I spoke to the manager Nickheel. He seems like an ok guy. We were technically granted a late check out as requested, however my frustration lies with the fact were not told we would be charged for an additional day for a one hour later checkout. When we attempted to gain clarity as to why we were charged this way, we were directed to speak to the manager. Again, he is an ok guy, however the whole thing began with what seemed like an interrogation. After some back and forth he agreed to talk to the front desk attendant and get back to me. When he called back, he claimed we had not checked out until 1pm that day, which was false. I pushed back and urged him to check his security footage. He acquiesced and agreed to only charge a late check out fee, which would have been fine if it was told to us up front. All in all, I'm displeased with the service here. As I could tell from other reviews, people have also had issues with being charged unjustly.
Frequently Asked Questions About Best Western Flora Inn
Does Best Western Flora Inn have a bar on-site?
Yes, Best Western Flora Inn has a bar available for guests.
Is there a game room available at Best Western Flora Inn?
Yes, the inn offers a game room for guest entertainment.
Is free Wi-Fi available at Best Western Flora Inn?
Yes, free Wi-Fi is available for all guests at the Best Western Flora Inn.
What are the operating hours of Best Western Flora Inn?
Best Western Flora Inn is open 24 hours every day of the week.
Where is Best Western Flora Inn located?
The inn is located at 201 HAGEN DR, Flora, IL 62839, United States.
What brands is Best Western Flora Inn associated with?
It is part of the Best Western hotel brand.
Are there other accommodations nearby Best Western Flora Inn?
Yes, several nearby hotels include BEST WESTERN Lorson Inn.
What nearby financial services are accessible to guests at Best Western Flora Inn?
Guests can access banking services at Flora Banking Company, located nearby.
How can nearby banks like Flora Banking Company be helpful to guests at Best Western Flora Inn?
Visitors staying at the inn can conveniently manage financial transactions or obtain loans at Flora Banking Company during their trip.
What amenities ensure a comfortable stay at Best Western Flora Inn?
The inn prioritizes cleanliness, superior customer service, and offers free internet access in rooms and the business center to ensure a comfortable stay.