About
Hotel
Located in Flora,IL, the Best Western Flora Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.2
368 reviews
5 stars
202
4 stars
90
3 stars
29
2 stars
25
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the friendly and helpful staff, highlighting their willingness to assist.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms, bathrooms, and hallways.
Breakfast Quality
The breakfast received mixed reviews, with some customers enjoying it while others criticized the quality and availability of items.
Customer Service Concerns
Numerous complaints were made about poor customer service, including issues with billing, late check-out policies, and lack of responsiveness.
Maintenance Problems
Guests reported various maintenance issues, such as noisy plumbing, malfunctioning air conditioning, and outdated facilities.
- BGBoing The GoatOct 29, 20254.0Friendly staff, good breakfast, and a good working shower with normal controls, good consistent water temperature, and a bar of soap.
- RSRonnie SlamOct 17, 20254.0Have sausage biscuits and gravy scrambled eggs for breakfast here 630 till 930 ish in the morning
- WAWilliam AbbottSep 13, 20251.0Wouldn't allow late check out so we could go to a funeral. Extremely poor service. We would've been fine with paying a fee but instead were denied the option because of a "conference" coming on a Saturday... Right. Makes sense. Update: I spoke to the manager Nickheel. He seems like an ok guy. We were technically granted a late check out as requested, however my frustration lies with the fact were not told we would be charged for an additional day for a one hour later checkout. When we attempted to gain clarity as to why we were charged this way, we were directed to speak to the manager. Again, he is an ok guy, however the whole thing began with what seemed like an interrogation. After some back and forth he agreed to talk to the front desk attendant and get back to me. When he called back, he claimed we had not checked out until 1pm that day, which was false. I pushed back and urged him to check his security footage. He acquiesced and agreed to only charge a late check out fee, which would have been fine if it was told to us up front. All in all, I'm displeased with the service here. As I could tell from other reviews, people have also had issues with being charged unjustly.
- CCCalebAug 19, 20255.0Very nice hotel, didn’t even need to reserve a room. Room was clean, staff were friendly.
- DBDerrek BarnesAug 15, 20251.0I would give Zero stars if at all possible. Their cleaning staff did a sub par job on my room, if they even did actually clean it before I left. I was only there for one night for work. By the time I actually made it to the hotel room I was to exhausted to bother with it. Within about 4 hours of me checking out, I was given a phone call that they were going to charge me an additional $100 for a damaged microwave that I never used or touched. I went back to the hotel to ask to see the microwave and plead my case. They were not willing to help or show me proof of the so called "damage." I then spent the next couple months making phone calls back several times a week as I was told I would get a refund for the whole ordeal. All the manager did was draw out the whole scenario and end up offering $50 off the damage, which I actually never received. I wanted to share this to try and prevent others from having the same problem I did. I would not recommend to ever stay here, nor to give them any money period. If for some reason you find yourself here, please record your entry into the room and check everything and then do the same on your way out to provide evidence in case the do the same to you as me. I now do this very practice myself, but should not have to. I am extremely disappointed with the service provided by this place, all they want is to squeeze any extra penny out of you they can for any reason.
Frequently Asked Questions About Best Western Flora Inn
Does Best Western Flora Inn have a bar on-site?
Yes, Best Western Flora Inn has a bar available for guests.
Is there a game room available at Best Western Flora Inn?
Yes, the inn offers a game room for guest entertainment.
Is free Wi-Fi available at Best Western Flora Inn?
Yes, free Wi-Fi is available for all guests at the Best Western Flora Inn.
What are the operating hours of Best Western Flora Inn?
Best Western Flora Inn is open 24 hours every day of the week.
Where is Best Western Flora Inn located?
The inn is located at 201 HAGEN DR, Flora, IL 62839, United States.
What brands is Best Western Flora Inn associated with?
It is part of the Best Western hotel brand.
Are there other accommodations nearby Best Western Flora Inn?
Yes, several nearby hotels include BEST WESTERN Lorson Inn.
What nearby financial services are accessible to guests at Best Western Flora Inn?
Guests can access banking services at Flora Banking Company, located nearby.
How can nearby banks like Flora Banking Company be helpful to guests at Best Western Flora Inn?
Visitors staying at the inn can conveniently manage financial transactions or obtain loans at Flora Banking Company during their trip.
What amenities ensure a comfortable stay at Best Western Flora Inn?
The inn prioritizes cleanliness, superior customer service, and offers free internet access in rooms and the business center to ensure a comfortable stay.