Business Details
About
Hotel
Located in Fairview Heights,IL, the Best Western St. Louis Fairview Heights is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western St. Louis Fairview Heights
150 Ludwig Dr, Fairview Heights, IL
62208-1333, United States
Hours
Reviews
2.4
38 reviews
5 stars
7
4 stars
5
3 stars
3
2 stars
4
1 star
19
- GBGlenda BrownNov 10, 20255.0From the moment I walked in to the moment I walked out I received stellar customer service. This overrides any minor concern I may have had that was promptly addressed. I live in St. Louis county. I passed all the hotels near me to return there for the excellent customer service. These days it means more than I think they realize. Thanks again Fairview Heights Best Western.
- JRJonathan ReissOct 23, 20255.0I had a wonderful stay at the Best Western Fairview Heights. The hotel was spotless, my room was exceptionally clean and comfortable, and it was clear that the staff take great pride in maintaining high standards. Breakfast was fantastic with plenty of options and everything fresh and well-presented. The entire team was super friendly and welcoming, but I especially want to recognize Dayna at the front desk, she was an absolute gem. Her professionalism and warmth truly made my stay memorable. I understand the property is undergoing an extensive renovation, and if what I experienced is any indication of what’s to come, this hotel is going to be outstanding. With the combination of great service and the improvements underway, Best Western Fairview Heights will definitely be my only choice whenever I’m in the area.
- 666828oaklawnOct 14, 20251.0Absolutely awful hotel. I'd rate it at zero stars if that were possible. Checked in for one night stay at 9:30 PM. Woman who checked me in had two metal studs coming out of her mouth. Upstairs and opened the door to a musty foul smell. Dirty table top, sticky mess on the lamp. Tried to call down stairs for a new room. Phone in room didn't work. Decided to gut it out but woke up at 2:30 AM as the smell was too bad. Went downstairs to check out and asked for an adjustment to the room price, as I'd only been in it for 5 hours and didn't get the morning breakfast. Night manager utterly worthless. Said he was new and didn't know how to do a refund. Poorly trained and motivated manager, as bad as the room was. Left a note with my phone number for the real manager, (named Meet Patel). Never got a call back. Tried to call the hotel nearly a dozen times during the day. Phone rang and rang, nobody ever answered. They are happy to take your money, then they'll ignore the customer. Read the other reviews. DO NOT STAY AT THIS PLACE!!!! GO SOMEWHERE ELSE!!!
- JJJakeSep 29, 20251.0No working locks on room door
- DCD CSep 17, 20251.0Wish I could post pictures . Run do not stop
Frequently Asked Questions About Best Western St. Louis Fairview Heights
What accessibility features does Best Western St. Louis Fairview Heights offer?
The hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with disabilities.
Is breakfast included at Best Western St. Louis Fairview Heights?
Yes, complimentary breakfast is available for all guests.
What are the check-in and check-out times?
Check-in time is at 3:00 PM, and check-out is at 11:00 AM.
Does the hotel have a fitness center and what equipment is available?
Yes, there is a fitness center with an elliptical machine, free weights, a treadmill, and weight machines.
Is parking available and does it cost anything?
Yes, free self-parking is available for guests at the hotel.
Are pets allowed at Best Western St. Louis Fairview Heights?
Yes, pets are welcome at the hotel.
Is the hotel smoke-free?
Yes, Best Western St. Louis Fairview Heights is a smoke-free property.
What services are available at the front desk and when is it open?
The front desk is available 24 hours to assist guests at any time.
How can I get to Best Western St. Louis Fairview Heights using nearby hotels as landmarks?
The hotel is located near several other hotels such as Hampton by Hilton, Wingate by Wyndham, and Fairfield Inn St. Louis Fairview Heights, which can serve as useful landmarks when navigating the area.
Are there any dining options near the hotel?
Yes, guests can enjoy dining at nearby restaurants like Red Lobster, Olive Garden Italian Restaurant, Amore's Italian Restaurant, and Royal Palm Mediterranean Cuisine.
What local attractions can guests visit near Best Western St. Louis Fairview Heights?
Guests can visit the Urban Air Trampoline and Adventure Park, which offers amusement park activities and arcade games, providing fun entertainment nearby.