Holiday Inn Express & Suites Elgin - Chicago Northwest by IHG

Reviews

• JW

  Jane Weede

  3 days ago
  5.0
  The staff were so nice and friendly and helpful. The room was immaculate and the breakfast was great as well. Pancakes were a nice treat!
• DL

  David Lasko

  Jan 3, 2026
  5.0
  Rosie and Dulce do an awesome job keeping us fed in the mornings. They are very nice to talk to also. The front desk people are very helpful and nice too. We were here before, around Thanksgiving when you first opened. The staff is superior and you can’t beat them. They’re the best! No problems at all. It’s a great place! We’ll be back!
• JJ

  JJ

  Jan 2, 2026
  1.0
  We tried to check into this place after a long night on the road. When I entered the first thing the gentleman said to me was, "you and a dog?" "He is a licensed service animal to detect seizures", I responded. I had my 14 year old son and my internationally licensed, world famous, 20 million subscribers on YouTube, service dog with me. I asked for a room with two beds and was told, "oh man, we are almost at capacity", to which i chuckled. I did so because there was 3, and I mean exactly 3, cars in the parking lot. He said he might not have one, while he kept his head down and typed. I said that two rooms adjoining would be fine, to which he again stated they were "almost at capacity", again. He could tell I realized the place was a ghost town because his next words were, "we have a huge group coming in later" It was already late at night, we immediately knew what was going on. I asked for any room, to which he replied, "I think the candlewood down the road would be better for you, this is a new place". I shook my head. Maybe it was the scars, earned through two firefights as a Marine and pulling a 3 year old out of a house fire as a firefighter, but it was most likely the $125,000 dollar, internationally licensed, world famous service dog that they didn't want in their new hotel. This was confirmed when I went up the road and the front desk told me they didn't want to make a brand new room dirty with a dog and all my luggage. I had two suitcases, one of which has been with me since the war in the desert. I found out the same people owned both hotels. The mother, and owner, had driven from the Holiday Inn to the Candlewood to make sure we received the puke filled room At the Candlewood I was told I could only have a certain room because of my service dog, they don't allow dogs of any kind in any other rooms, I made sure I got that part on camera. The room we were provided smelled so bad we almost threw up, but thats a conversation for a different review. I went to IHG online and found PLENTY of rooms at the Holiday Inn. I tried to rent 13 for the night and they were available. Single and double bed rooms. It was clear that we just were not wanted. I took plenty of screenshots for the state investigator, local chamber of commerce, and my attorney. Discriminating for disabilities has been a "no-no" for a very long time. I also saw that there may have been 10 cars in the parking lot at 0230 when we left to get back on the road. I have never felt so disgusted, embarrassed, and upset in my entire life. I gave my life, my blood, to defend these people and protect them. This is how we are treated. IHG is familiar with us, we did 2 commercials for them. They have assured us that, while they cannot directly pull the franchise with the current contract, they would be working up a firm and final response for the owner. I told them I would not add them to any legal action if the response is agreeable to me. This will be a large, and expensive, lesson in inclusiveness and not taking people at face value. I hope it is learned and others do not have to deal with the humiliation we did. To the management that will lost likely attempt to respond to this, don't. Call your lawyer.
• SN

  Sue Neufeld

  Dec 25, 2025
  5.0
  A new hotel: so clean, bright and inviting! A delicious hot breakfast is served daily. Front desk staff was very helpful. We greatly appreciate that there are PET-FREE rooms available! Not everyone has pets, and we appreciate the cleaner rooms because of this!! Thank you for your consideration! We look forward to our next visit.
• SC

  S & C

  Dec 13, 2025
  1.0
  Where to begin? We booked two rooms weeks ahead. We specifically booked a place with a pool. We are checking in and the guy says oh ya, the pool isn't operational yet... Um it is advertised on the site that the pool is available for use though! So no pool after we booked two rooms for two nights for a family getaway. The breakfast was really nice though. I would not say that it make up for the false advertising though. We would not have stayed with them had we known that the pool was not operational.

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