DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
4.11614 reviews
Business Details
About
HotelDoubleTree
Experience a warm welcome on arrival to this all-suite Chicago area hotel with a warm DoubleTree chocolate chip cookie. Idyllically set near the leafy Morton Arboretum, this conference hotel provides a picturesque setting for meetings or events. Select from 35,000 sq. ft. of function space, including IACC-approved meeting space and gorgeous ballroom surrounded by windows. Work out in the 25,000 sq. ft. fitness center, join an aerobics class, plunge into the indoor pool or treat yourself at the spa.
Location
DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
2111 Butterfield Rd., Downers Grove, IL
60515, United States
Hours
Reviews
4.1
1,614 reviews
5 stars
840
4 stars
393
3 stars
162
2 stars
87
1 star
132
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with room cleanliness, including dirty carpets, unclean bathrooms, and maintenance issues such as mold and mildew.
Service Quality
Customer service experiences varied widely; while some staff members received praise for their helpfulness, others were reported as rude or unprofessional.
Noise Complaints
Many guests reported significant noise disturbances from other guests and ongoing construction, impacting their overall comfort during stays.
Food Quality
The quality of food, particularly breakfast offerings, was frequently criticized as bland and not worth the price, with some guests expressing disappointment in the dining options.
Maintenance Problems
Several guests experienced unresolved maintenance issues, such as malfunctioning air conditioning and plumbing problems, leading to dissatisfaction with their stays.
- DKDaniel KnuchelJan 1, 20265.0Excellent everything. Diego is great people person and knew his job well. Other staff members were kind and helpful too.
- DDDawna DDec 30, 20255.0Stayed three nights. The rooms were clean, the hotel lobby was clean, and the staff were all so friendly and helpful. There is a nice restaurant and bar on the property. It is a bit expensive, but honestly everything was so delicious it was worth the cost. Before coming here I was having doubts about this place based on some of the negative reviews. I don’t understand what they were complaining about because this is a nice hotel and great employees.
- SSSirDec 26, 20253.0Hotel clean but you have to overpay for basic breakfast that's not that good.
- KDKayla DeLongDec 15, 20251.0I travel often and have to say this was one of the worst hotels I have ever stayed in. The doors to get in where all "broken" and the handicap buttons were broken. It was near impossible to get luggage in because these doors were so heavy, the sitting area when you checked in was blocked off with yellow caution tape, our first room smelled like sewage and mold, our second room spelled of mold, the pool deck floor was moldy and gross, the drains had black gunk in them. They offered to send house keeping up to freshen the room to help with the smell and a gentleman who did not speak english dumped almost an entire can of some chemical throughout the room and even when I tried to tell him to stop he kept going due to language barrier (not his fault). This caused an asthma attack and allergic reaction. The people next door blared their music until 1am so loud it shook our beds. After two calls down and us asking them to stop they finally did. People were partying in the hallways. Not only were we kept up late but construction started at 7am! It felt like we were in an episode of punked. We got a complimentary breakfast that was fruit and hard boiled eggs with cold oatmeal and lukewarm fruit juice. I will never be back and do not recommend.
- RARoshan AdhikariDec 10, 20255.0It is a great hotel to stay. I stay here for work. It is a clean, nice and very welcoming hotel. Keyanna at the front desk is outstanding. She makes the stay better and treats each guest very professionally and with care and respect. Thank you Keyanna for making us feel at home while we travels. When our teams come here everyone gets a good reception and response from her. She makes the stay better for our team !! Thank you !!
Frequently Asked Questions About DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove
What accessibility features are available at DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove?
Our hotel offers accessible parking and an accessible elevator to ensure convenience for all guests.
Is parking available for guests at the hotel?
Yes, free self-parking is available for all guests.
Does the hotel allow pets?
Yes, pets are welcome at our hotel, and both cats and dogs are allowed.
Are there any dining options available within the hotel?
Yes, the hotel has two restaurants and a bar on-site, and breakfast is available.
What wellness and fitness facilities does the hotel offer?
Guests can enjoy a free fitness center, an indoor pool, a hot tub, and massage services.
What are the check-in and check-out times for the hotel?
Check-in time is at 3:00 PM, and check-out is at 12:00 PM.
Is there 24-hour front desk service at the hotel?
Yes, our front desk is available 24 hours a day to assist guests.
Are there nearby restaurants where guests can dine outside the hotel?
Yes, guests can visit nearby restaurants like Esplanade Restaurant, known for American cuisine, and Osteria by Capri, which offers Italian dishes.
Where can guests get coffee or a quick drink near the hotel?
Starbucks is a nearby coffee shop where guests can enjoy coffee and smoothies, perfect for a quick refreshment.
Are there recreational or fitness centers nearby the hotel?
Yes, guests can visit the Esplanade Fitness Center nearby for additional gym and spa facilities.