DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove

Reviews

• BS

  Becky Stephens

  Nov 12, 2025
  5.0
  I have stayed at the DoubleTree on Butterfield in the Chicago area probably 6-7 times over the course of the last year and a half, and every experience has been wonderful. The moment I walked in and saw a full-fledged Starbucks I knew I had found my "place"! The ONLY drawback is that the parking is frustrating, and not very accomodating. I have never not found a spot, but it is very often that I have to drive around twice when I return later in the evening, and as a guest at the hotel, I think that's not very accomodating. 5 stars for the rooms, service, and location, and 1 star for the parking!
• AJ

  Alyssa J

  Nov 9, 2025
  5.0
  This was our first time staying here and we absolutely loved it!!! The rooms were big and extremely nice. The hot tub was a pretty decent size and very relaxing lol The service was beyond amazing!!! Will definitely be staying here again!!!!!!!
• NW

  Nathan Waker

  Nov 3, 2025
  3.0
  Pretty nice hotel. The service at the front desk was alright, they only ever had one person working it when we were there so we had quite the wait. The hotel rooms were nice and clean the tvs were older but worked well. We were there for an event and the hotel served us food for this event, this was some of the worst food I have had in a long time. The breakfast was super dry, lunch was premade soggy subs, dinner was a pizza that had to be a poorly made frozen pizza. They didn’t even serve the pizza with ranch so we couldn’t even drown it in ranch. This would be a 4-5 start hotel if I never ate the food they served.
• KL

  Katherine Lask

  Oct 19, 2025
  1.0
  Location was about the only good thing. Our room was falling apart. I had my 3 young children with us (under 7), and the bedframe of one of the beds was literally broken and sticking out 6-12 inches out from under the bed. I was worried one of the kids was going to hurt themselves, especially if they fell out of bed. My husband was strong enough to lift the bed and shove it under more, but it was clearly broken. The floor had a wad of hair on it like it hadn’t been vacuumed. The shower curtain was ripped. Stains on the couch. Water stains on the ceiling. And people around us were so loud until almost 1am, allowing their chute be running around their room and up and down hallways. People were blaring music and letting children run around halls- even had a group of 10–12 year olds bang on our door, demanding to come in past 10pm. It was an awful experience and we were in town for a funeral.
• RN

  Rob Nicholson

  Oct 19, 2025
  1.0
  Y’all— I’m not in the business of leaving reviews or complaining, but I don’t want anyone else to experience what I went through. We booked this hotel for a week for my partner’s birthday trip as a cost-effective alternative to staying in the city. We had issues daily, to the point where we were anxious coming back from our daily trips. Some of the staff are helpful, but they seem very unorganized and honestly gave me the impression that they straight up don’t care. Our room was very clearly subpar and neglected, with stains on the carpet, the walls, and the countertops were sticky and gross. We checked in late the first day and were tired from the drive in and requested a different room in the morning. When doing so, we were told that “we should’ve come earlier and that they were full.” So we made do. We also asked if there was an ice machine on site and were told no, but to grab a cup of ice from the hotel bar. (There’s ice machines on every floor by the way, which I later discovered.) On the 3rd day, we noticed our room was very hot and mentioned it to the staff. They sent someone up immediately, The AC unit went out and couldn’t be fixed, so we again asked to be swapped. The gentleman who helped us was kind and gave us breakfast vouchers and a fan till we could swap in the AM. When we went to swap, we were sent to a room that was dirty and unready, and locked out of our original room. On our last and final night, we were able to swap into a room that was cleaner, with a working AC. We requested daily cleaning, and our room got cleaned maybe 3/7 of the days we were here, and even then— bare minimum. At the end of the day, if you’re looking to book somewhere outside of the city for an extended stay— this ain’t it. I wish I could’ve gotten my money back and booked elsewhere instead of this. I’m beyond disappointed.

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