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Best Western Chicago - Downers Grove

3.9
(307 reviews)

Business Details

3010 FINLEY ROAD, Downers Grove, IL
60515-1118, United States
(630) 515-1500
http://bestwestern.com

About

HotelBest Western
Located in Downers Grove,IL, the Best Western Chicago - Downers Grove is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Chicago - Downers Grove
3010 FINLEY ROAD, Downers Grove, IL
60515-1118, United States

Hours

Reviews

3.9
307 reviews
5 stars
157
4 stars
58
3 stars
37
2 stars
11
1 star
44

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some guests praised the friendly and helpful staff, others reported rude behavior and poor customer service, particularly at the front desk.

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including reports of cockroaches, unclean rooms, and inadequate housekeeping services.

Noise Levels

Guests frequently mentioned noise disturbances from other guests and external sources, impacting their comfort and sleep quality.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and options.

Management Response

Several customers expressed dissatisfaction with management's responsiveness to complaints, particularly regarding cleanliness and service issues.
  • BK
    Bryan Keith
    Feb 25, 2026
    1.0
    Absolutely inexcusable !!! People roaming the halls at all hours of the day. They cannot speak English and the management will not do anything to help you or assist you in feeling comfortable in this hotel. I do not feel safe staying at this place!!
  • AS
    Anthony Scott
    Feb 23, 2026
    1.0
    I’ve been a loyal customer for many years, but that has changed after my last visit. Police everywhere and loud banging with doors closing all night. Absolutely, no sleep. I’ve always spoke highly about the property to my colleagues and they have stayed there. The front desk said they would make up a night with points. Manager did not live up to the commitment. Adding to note : your canned response below is not helpful. If you want to make it right you should reach out.
  • CC
    Cherriez
    Feb 17, 2026
    5.0
    I have stayed at this hotel several times. Each time they never disappoint. The rooms are clean, showers hot, and good breakfast in the morning. Patricia and Amy were phenomenal!! They helped to make my stay and experience top tier and have always provided me with amazing customer service! Will definitely be returning! ❤️ Thank you!
  • SE
    Sinan EVCAN
    Feb 4, 2026
    5.0
    They need to fix the basin. Food is nice.
  • RR
    Roxanne Rodriguez
    Jan 15, 2026
    1.0
    I came as an outside guest along with an individual that was assigned to be there for a Licensed Lead class to take. As I waited for him in the lobby, I did help myself to the breakfast room since we've areived during breakfast hours. And after fixing my plates for myself and the other person, I was not aware at the time that the class people were not invited for breakfast. After fixing my plates I asked the front desk staff a couple of questions and that's when she finally mentioned that I was not allowed breakfast and the only thing I can have was water or coffee. While I was fixing myself a second cup of coffee, the receptionist complained about me and took it upon another staff member to call my attention about eating food from there in front of alot of other guests and told me that it's for the guests only and that the class people weren't signed up for breakfast. As I suffer from anxiety I was embarrassed and felt publicly humiliated and I've heard about this place as I used to live near by that the front desk staff is always rude. I'm putting this out there cause it took me a long time to surpass the embarrassment I experienced at breakfast in this hotel.

Frequently Asked Questions About Best Western Chicago - Downers Grove

Does Best Western Chicago - Downers Grove offer free breakfast for guests?

Yes, free breakfast is available for all guests at Best Western Chicago - Downers Grove.

Are pets allowed at Best Western Chicago - Downers Grove?

Yes, pets including dogs are welcome at the hotel.

Brand Certified Facts from Best Western Chicago - Downers Grove

This information is certified by Best Western Chicago - Downers Grove and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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