Best Western Chicago - Downers Grove

Reviews

• BK

  Bryan Keith

  Feb 25, 2026
  1.0
  Absolutely inexcusable !!! People roaming the halls at all hours of the day. They cannot speak English and the management will not do anything to help you or assist you in feeling comfortable in this hotel. I do not feel safe staying at this place!!
• AS

  Anthony Scott

  Feb 23, 2026
  1.0
  I’ve been a loyal customer for many years, but that has changed after my last visit. Police everywhere and loud banging with doors closing all night. Absolutely, no sleep. I’ve always spoke highly about the property to my colleagues and they have stayed there. The front desk said they would make up a night with points. Manager did not live up to the commitment. Adding to note : your canned response below is not helpful. If you want to make it right you should reach out.
• CC

  Cherriez

  Feb 17, 2026
  5.0
  I have stayed at this hotel several times. Each time they never disappoint. The rooms are clean, showers hot, and good breakfast in the morning. Patricia and Amy were phenomenal!! They helped to make my stay and experience top tier and have always provided me with amazing customer service! Will definitely be returning! ❤️ Thank you!
• SE

  Sinan EVCAN

  Feb 4, 2026
  5.0
  They need to fix the basin. Food is nice.
• RR

  Roxanne Rodriguez

  Jan 15, 2026
  1.0
  I came as an outside guest along with an individual that was assigned to be there for a Licensed Lead class to take. As I waited for him in the lobby, I did help myself to the breakfast room since we've areived during breakfast hours. And after fixing my plates for myself and the other person, I was not aware at the time that the class people were not invited for breakfast. After fixing my plates I asked the front desk staff a couple of questions and that's when she finally mentioned that I was not allowed breakfast and the only thing I can have was water or coffee. While I was fixing myself a second cup of coffee, the receptionist complained about me and took it upon another staff member to call my attention about eating food from there in front of alot of other guests and told me that it's for the guests only and that the class people weren't signed up for breakfast. As I suffer from anxiety I was embarrassed and felt publicly humiliated and I've heard about this place as I used to live near by that the front desk staff is always rude. I'm putting this out there cause it took me a long time to surpass the embarrassment I experienced at breakfast in this hotel.

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