Business Details
About
HotelBest Western
Located in Downers Grove,IL, the Best Western Chicago - Downers Grove is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Chicago - Downers Grove
3010 FINLEY ROAD, Downers Grove, IL
60515-1118, United States
Hours
Reviews
3.9
298 reviews
5 stars
152
4 stars
58
3 stars
37
2 stars
11
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Danielle and Patricia for their exceptional service.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including reports of cockroaches, unclean rooms, and inadequate housekeeping services during stays.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it satisfactory while others described it as lacking variety and quality.
Noise and Comfort
Guests frequently mentioned noise issues, including thin walls and disturbances from outside, affecting their comfort during stays.
Value for Money
While some guests felt the hotel provided good value for the price, others expressed disappointment, suggesting that the quality did not meet their expectations for the cost.
- TTTom Tibbetts1 day ago1.0This is a poorly managed establishment.
- ABAlexis BakerJan 3, 20265.0Our entire stay was amazing! Clean and the staff were very hospitable. Yusra at the front desk was so helpful, and was always available when we had questions or needed anything for the room! Will definitely stay here again.
- OEOluwasegun ElugbadeboDec 4, 20251.0Awful experience. Stayed five nights and my room was cleaned on just 1 time after lots of talk with them back and forth and the room A/C sounding like a train line. I complained and nobody came to check on it
- TKTeresa KirbyNov 24, 20255.0staff was amazing 👏
- YDYamah DoloNov 8, 20251.0I hate to be the one, we come from out of states for a funeral that was at 11 Am. Unfortunately, we weren't able to get a room because there was no cleaner or extra room available. I have to attend a funeral with all my bags and no where else to put them. We have stayed here before and everything was fine with earlier check-in. I hate that the customer service was every poor and can't check-in before attending a loved one funeral. Please do better. Ana/ (Anna), I believe was at the front desk. She never told us that we had ro pay for early check-in to the rooms. The funeral was at 11 and they had us sitting at the front lobby from 6Am- 10:30 Am, with no communication. We left and when to the funeral, came back about two hours later no room was available again but was told that we had to pay 20 dollars for early check-in at this time only because we came back with a friend and that's when she started a want to be customer service. We weren't allowed to get a cup of hot water to make tea. We had our own tea, which we always carry with us. Sitting in a 46 degree with limited customers service is wild and I hope this doesn't happen to others.
Frequently Asked Questions About Best Western Chicago - Downers Grove
Does Best Western Chicago - Downers Grove offer free breakfast for guests?
Yes, free breakfast is available for all guests at Best Western Chicago - Downers Grove.
Are pets allowed at Best Western Chicago - Downers Grove?
Yes, pets including dogs are welcome at the hotel.
Is there a fitness center available at Best Western Chicago - Downers Grove?
Yes, the hotel offers a fitness center for guest use.
What are the wifi options at Best Western Chicago - Downers Grove?
Free internet access is available throughout the hotel, including guest rooms and the business center.
Is Best Western Chicago - Downers Grove a smoke-free property?
Yes, Best Western Chicago - Downers Grove is a smoke-free property.
What are the operating hours of Best Western Chicago - Downers Grove?
The hotel operates 24 hours a day, 7 days a week.
Can I use nearby transport or attractions when staying at Best Western Chicago - Downers Grove?
Yes, Downtown Chicago is nearby, offering arts, entertainment, and tours which you might enjoy before or after your stay.
Are there other hotels near Best Western Chicago - Downers Grove?
Yes, Comfort Inn and Holiday Inn Express Chicago-Downers Grove are nearby alternatives for accommodation.
Where can I find dining options near Best Western Chicago - Downers Grove?
Nearby restaurants include Chama Gaucha Brazilian Steakhouse and Red Lobster, perfect for a meal before or after your visit.
Does Best Western Chicago - Downers Grove offer any special promotions?
Yes, when you stay 2 nights, you can receive a $50 Best Western Gift Card as a special offer.