Business Details
About
HotelBest Western
Located in Des Plaines,IL, the Best Western Des Plaines/O’Hare is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.6
777 reviews
5 stars
282
4 stars
202
3 stars
97
2 stars
62
1 star
134
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted concerns about room cleanliness, including reports of dirty rooms, mold, and pest infestations.
Customer Service
Mixed feedback on customer service, with some staff being described as friendly while others were noted for being rude or unhelpful.
Amenities Misrepresentation
Many guests expressed frustration over advertised amenities, particularly the pool being closed and issues with room conditions not matching expectations.
Safety Concerns
Several reviews mentioned safety issues, including propped open doors and a lack of security in the parking area.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying it while others found it lacking.
- DLDee LattiJan 5, 20261.0STAY AWAY!! THEY HAVE BED BUGS AND WILL KEEP YOUR MONEY WHEN YOU LEAVE!! Elevator doesn't work and the hotel smells like cigarettes.
- JMJames MullenbachJan 1, 20265.0⭐⭐⭐⭐⭐ I had a truly wonderful stay at this hotel, and a huge part of that was thanks to the hotel manager, Selma (I apologize if I’m misspelling her name). She was incredibly kind, professional, and genuinely caring from the moment I interacted with her. You can tell she takes real pride in her work and in making guests feel welcome and respected. The hotel itself was excellent — the rooms were very clean, well maintained, and comfortable, which made it easy to relax and feel at home. Smelled very nice too. The breakfast was also very good, with a nice selection and everything fresh and well prepared. It was honestly one of the better hotel breakfasts I’ve had. I loved the woman who prepared it every morning I was there. My dog loved her too! I came early the night before my check in and they offered me food which was very rare and made me feel very welcomed. It’s rare to come across someone who goes out of their way to treat people with such patience and understanding, and Selma absolutely did that. She turned what could have been just a regular hotel stay into a genuinely positive experience. Because of her and the overall quality of the hotel, I would absolutely stay here again and recommend it to others without hesitation.
- KLKrysta LeonardDec 22, 20252.0I think the concrete floor in my basement is more comfortable than the bed and the receptionist was more concerned with her TV show and talking on the phone than giving me my room key. I understand it's not some grand hotel, but I'd prefer to not wake up feeling like I was run over by a semi truck because of the bed. Also probably not a great thing that the hotel smelled wet.
- HMHugo MadrigalDec 20, 20255.0It have a great view quiet the person who work there always helpful and friendly
- SIShem IshlerNov 30, 20254.0BeeDubs got yer back over there near O’Hare. It ain’t the best in the West, but it’ll do in the Midwest. Comfortable beds, decent shower and near the airport for a cheap price that doesn’t sacrifice my feeling safe.
Frequently Asked Questions About Best Western Des Plaines/O’Hare
Does Best Western Des Plaines/O’Hare have a hot tub available?
Yes, the hotel offers a hot tub for guests to enjoy.
Is free Wi-Fi available at Best Western Des Plaines/O’Hare?
Yes, free Wi-Fi is available for guests throughout the hotel.
What are the operating hours of Best Western Des Plaines/O’Hare?
The hotel is open 24 hours every day of the week.
Where is Best Western Des Plaines/O’Hare located?
It is located at 1231 LEE ST, Des Plaines, IL 60018, US.
What brand is Best Western Des Plaines/O’Hare associated with?
The hotel is part of the Best Western brand.
What special offers does Best Western Des Plaines/O’Hare have?
Guests who stay 2 nights can receive a $50 Best Western Gift Card.
What is the primary phone number to contact Best Western Des Plaines/O’Hare?
You can reach the hotel at +18472972100.
Are there any restaurants near Best Western Des Plaines/O’Hare?
Yes, El Bistro Latino and La Marina Mariscos are nearby restaurants offering diverse dining options including Mexican and seafood cuisines.
Is Best Western Des Plaines/O’Hare located near any other hotels?
Yes, there are several Best Western Des Plaines Inn hotels nearby, which can be considered for alternative accommodation options.
How can nearby dining spots enhance my stay at Best Western Des Plaines/O’Hare?
After a relaxing stay at the hotel with amenities like a hot tub and free Wi-Fi, you can enjoy nearby restaurants such as El Bistro Latino and La Marina Mariscos for authentic local dining experiences.