Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Set near downtown Crystal Lake and overlooking tranquil Lake Acorn, Holiday Inn Chicago Nw Crystal Lk Conv Ctr offers an easygoing home base in McHenry County.
Step out to explore shops and restaurants in Downtown Crystal Lake, relax at Main Beach, or hit the trails at Three Oaks Recreation Area and The Hollows. The Metra station nearby makes day trips into Chicago easy when you're ready for big-city energy.
Back at the hotel, enjoy free parking and Wi-Fi, a resort-style indoor pool, a complimentary local shuttle, and a 24-hour Fitness Center. Dine at Three Oaks Restaurant with à la carte breakfast and evening favorites, then unwind in spacious rooms for a comfortable night's rest. Whether you're here for work or just a weekend away, we're ready to welcome you to the lake.
Location
Holiday Inn Chicago NW Crystal Lake Conv Ctr by IHG
800 South Route 31, Crystal Lake, IL
60014, United States
Hours
Reviews
3.9
1,177 reviews
5 stars
548
4 stars
308
3 stars
116
2 stars
58
1 star
147
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, particularly highlighting individuals like Silvino and Linda for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and pest issues, which negatively impacted guest experiences.
Mixed Experiences
Guests reported inconsistent experiences, with some enjoying their stay while others faced significant issues with check-in, billing, and service.
Amenities and Facilities
While some guests appreciated the amenities like the pool and restaurant, others criticized the lack of complimentary breakfast and the condition of the fitness area.
Event Hosting
The hotel received positive feedback for hosting events, with many guests noting successful weddings and gatherings due to attentive staff and good food.
- ARAmanda RinnJan 1, 20265.0Friendly, accommodating and clean rooms. My family will be back. Thank you again!
- AQAntonio González QuirosDec 28, 20255.0Todo el personal súper amable, da gusto alojarse en este hotel, te hacen sentir como en casa, la habitación es muy confortable, la verdad es que estuvimos muy a gusto, volveremos!
- JCJ CychDec 28, 20251.0We have stayed here several times in the past. The place is definitely showing neglect and lack of upkeep. With quiet hours not starting until midnight and a noisy neighboring room, sleep was difficult and not restful. The beds are comfortable. The beer tap was not working and the breakfast is expensive.
- FDFaith DenlingerDec 24, 20251.0The booking was done to streamline a gift for my child. The instructions on my booking were ignored even after I spoke to the front desk person. This is the third time this has happened to me and my family. We were then triple charged for the room. Once at booking. Once at check in. Again at checkout. Had to contact IGH directly. I plan events for multiple organizations. Will NEVER book here. Ridiculous!
- HBHannaH BDec 11, 20255.0I had a great experience dealing with this company! I would totally recommend it to anyone!
Frequently Asked Questions About Holiday Inn Chicago NW Crystal Lake Conv Ctr by IHG
Does the Holiday Inn Chicago Nw Crystal Lk Conv Ctr have a pool?
Yes, Holiday Inn Chicago Nw Crystal Lk Conv Ctr has an indoor pool.
Can I bring my pet to Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
No, pets are not allowed at Holiday Inn Chicago Nw Crystal Lk Conv Ctr.
Does Holiday Inn Chicago Nw Crystal Lk Conv Ctr have a restaurant on-site?
Holiday Inn Chicago Nw Crystal Lk Conv Ctr has 1 restaurant.
Is there a complimentary shuttle available at Holiday Inn Chicago Nw Crystal Lk Conv Ctr?
No, there is not a complimentary local area shuttle available at Holiday Inn Chicago Nw Crystal Lk Conv Ctr.
How much is parking at Holiday Inn Chicago Nw Crystal Conv Ctr?
Complimentary parking is available at Holiday Inn Chicago Nw Crystal Lk Conv Ctr for hotel guests.
What are the check-in and check-out times at Holiday Inn Chicago NW Crystal Lake Conv Ctr by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas of the hotel.
Is the Holiday Inn Chicago NW Crystal Lake Conv Ctr by IHG accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and an elevator.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
What kind of fitness facilities are available at the hotel?
The hotel features a free fitness center with equipment including elliptical machines, free weights, and treadmills.
Is there a restaurant or bar on-site at the hotel?
Yes, the hotel has one restaurant called Three Oaks Lodge Restaurant and Lounge and also features a bar.
Does the hotel provide business facilities for meetings and events?
Yes, it has 21 meeting rooms and an 11,200 square-foot ballroom suitable for weddings, meetings, tradeshows, and social events.
Is there parking available for guests at the hotel?
Yes, parking is available for free for hotel guests.
What nearby transit options can guests use to travel downtown Chicago?
Guests can use the complimentary shuttle to Pingree Metra Station which provides access downtown Chicago for shopping and sightseeing.
What nearby car rental services are available for guests?
Guests have convenient access to nearby car rental agencies such as Hertz and Enterprise Rent-A-Car located close to the hotel.