Certified by Waldorf Astoria Chicago • Mar 01, 2026
HotelWaldorf Astoria
A Michigan Avenue, downtown Chicago, hotel with Parisian-style. We are located in Chicago's Gold Coast neighborhood, near Rush Street, one block from Magnificent Mile. Choose rooms with fireplaces or private terraces and city views. Enjoy personalized service from our concierge. Indulge in our Forbes-rated spa, lap pool, and diverse dining and drinking choices. We offer luxury experiences, on-site dining, room service, complimentary Wi-Fi and EV charging.
Location
Certified by Waldorf Astoria Chicago • Mar 01, 2026
Certified by Waldorf Astoria Chicago • Mar 01, 2026
Reviews
4.7
2,089 reviews
5 stars
1,731
4 stars
185
3 stars
75
2 stars
41
1 star
57
What are people saying?
AI-generated from recent customer reviews
Exceptional Service
Guests consistently praised the staff for their attentiveness, warmth, and professionalism, with many specific mentions of individual team members who went above and beyond.
Luxurious Accommodations
The rooms were frequently described as spacious, beautifully designed, and impeccably clean, contributing to a high-end experience.
Dining Experience
The on-site restaurant, Brass Tack, received positive feedback for its delicious food and attentive service, enhancing the overall stay.
Spa and Amenities
The spa was highlighted as a standout feature, with guests enjoying high-quality treatments and a relaxing atmosphere.
Mixed Feedback on Issues
Some guests reported issues such as billing discrepancies and maintenance problems, indicating that service consistency may vary.
BQ
bettsy quezada
2 days ago
5.0
This is my third waldorf Astoria, and as expected did not disappoint me! The entrance is so beautiful, the rooms are incredible clean and that service was on point, so thoughtful and careful while cleaning your room, I loved the balcony and of couse the fireplace! the front desk service was very professional and helpful, I enjoyed the brunch in brass tack and We had a few cocktails in Bernard's which it was fun, also they offer a complimentary ride up to 1 mile for their guest which is a great help if you have kids or just dont want to walk much. I had an incredible weekend!
JI
Jenny I
3 days ago
5.0
We stayed at Waldorf Astoria Chicago for a staycation to celebrate my husband’s birthday and had such a wonderful experience. The front desk staff was absolutely amazing and even surprised us with a room upgrade, which made the stay feel extra special.
Our room was beautiful with gorgeous views, and everything felt clean, comfortable, and luxurious. We also had breakfast at the hotel restaurant and it was delicious.
The location is perfect — right in the Gold Coast with so many great restaurants and shops nearby. We couldn’t have picked a better place to celebrate. Highly recommend and would definitely stay again.
DB
Dawn Bryan
Feb 25, 2026
5.0
Enjoyed an outstanding anniversary getaway at this location. It could not have been more perfect and much of that had to do with the people here. The people at Waldorf Astoria excel at the little things and their attention to detail puts their hospitality in a class by itself. Many thanks in particular to Tamas Vago, the GM, for excellent leadership that sets the tone - but every person we encountered from the concierge service, the people at the front desk, the valet attendants, housekeeping and Alicia and James at the Brass Tack were outstanding. Thank you to the whole team for truly helping us celebrate this anniversary.
SM
Sushi Mellon
Feb 23, 2026
5.0
A Sanctuary of Sophistication: Waldorf Astoria Chicago
Our stay at the Waldorf Astoria Chicago was nothing short of exemplary. From the moment we arrived, the hotel provided a seamless blend of luxury and comfort that exceeded every expectation.
The Experience
* Accommodations: The guest rooms are a masterclass in understated elegance—spacious, thoughtfully designed, and providing a level of comfort that felt truly indulgent.
* Service & Staff: The team here defines professionalism. Every interaction was marked by a refined, graceful demeanor that made us feel both welcomed and valued.
* Culinary Excellence: Dining at the hotel restaurant was a highlight of our trip; the atmosphere and flavors were perfectly curated.
The Verdict
The true luxury of this property lies in its ability to offer a complete sense of rejuvenation. We left feeling entirely relaxed and refreshed after a weekend of "chilling" in such a polished environment.
"An impeccable retreat in the heart of the city. Highly recommended for those seeking a sophisticated escape."
IL
Igor Landron
Feb 17, 2026
5.0
Excellent accueil au restaurant brass Tack de l’hôtel Waldorf Astoria.
En ce jour de Saint Valentin ma chérie et moi avons été accueilli avec amour par Shadi et son équipe pour boire un verre et manger un bout.
Nicole nous a accueillis a merveille en nous installant à la meilleur table du restaurant près d’une grande fenêtre avec vue sur la ville.
Shadi est très accueillant et de très bon conseil le tout avec un sourire chaleureux. Nous y avons bu de très bon cocktail originaux conseillé par ses soins. On a également eu le droit à une petite boîte de chocolat spécial saint Valentin.
Le cadre est très agréable, luxueux. Un merci également à Alex pour ses conseils et recommandations pour notre voyage ! Voilà, ce fut une superbe expérience, un moment romantique et humain.
Merci.
Frequently Asked Questions About Waldorf Astoria Chicago
What are the check-in and check-out times at Waldorf Astoria Chicago?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Waldorf Astoria Chicago.
Does the hotel offer accessible facilities for guests with mobility needs?
Yes, the hotel provides accessible parking, an accessible elevator, and is mobility accessible.
Is pet accommodation available at Waldorf Astoria Chicago?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
What dining options does the hotel provide?
Waldorf Astoria Chicago features 3 restaurants, offers breakfast, a bar, and 24-hour room service with vegan and vegetarian meal options available.
Are there spa and wellness facilities available at the hotel?
Yes, the hotel has a Forbes-rated spa, fitness center, sauna, hot tub, indoor pool, and offers massage services.
Does the hotel support eco-friendly practices?
Yes, Waldorf Astoria Chicago follows ISO14001 and ISO50001 standards, uses responsible purchasing policies, employs commercial-grade disinfectant, compostable food containers and cutlery, has a food waste reduction program, and more.
Is parking and transportation provided?
The hotel offers valet parking and accessible parking but does not provide airport shuttle or car rental services.
What are the accepted payment methods at the hotel?
Waldorf Astoria Chicago accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
What nearby dining and bar options can guests explore around Waldorf Astoria Chicago?
Guests can visit nearby places like Bernard's, Brass Tack, Balsan, RIA, LAUREL, The Drawing Room, and 20 East for excellent dining and bar experiences.
What shopping options are available near the hotel for guests interested in fashion and accessories?
Nearby shopping destinations include Saint Laurent, Veronica Beard, INTERMIX, BHLDN, Diesel, Wilson Heritage Store, Brioni, Panerai Boutique Chicago, and IWC Schaffhausen Boutique - Chicago.
How can guests make use of nearby points of interest for a complete experience in Chicago's Gold Coast?
Guests can enjoy a visit to The Patisserie café for pastries, and nearby attractions like Rush Street and Magnificent Mile are just a block away, perfect for sightseeing, shopping, and dining before or after staying at the hotel.
Brand Certified Facts from Waldorf Astoria Chicago
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Certified March 01, 2026Yext Knowledge Graph
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