Business Details
About
Hotel
The Drake, a Hilton Hotel is a historic downtown Chicago hotel in the Gold Coast, and has been a symbol of elegance and style since its opening in 1920. Celebrities and guests from around the world stay at our hotel to experience our first class service and excellent Chicago hotel location where the Magnificent Mile begins.
Chicago City Attractions include Navy Pier, Michigan Avenue, Magnificent Mile shopping and dining, Lake Michigan, Bloomingdale's, Oak Street Beach, Chicago Gold Coast, John Hancock Center, Water Tower Place, Lincoln Park Zoo, and North Avenue Beach.
We offer stunning city and Lake Michigan views in the center of Chicago's famous shopping, nightlife, culture and local dining area.
The Drake Dining Options include Café on Oak, serving breakfast daily, Coq d’Or Restaurant & Lounge, and Palm Court, where you can enjoy Afternoon Tea. Coq d’Or and Palm Court feature live entertainment on weekends.
You'll enjoy the best of both worlds with luxurious guest rooms, opulent suites, uncompromising service and world-class amenities, plus all the high tech extras you've come to rely on. We look forward to welcoming you.
Our Chicago hotel accommodations offer Serta Serenity Beds, high style furniture, WiFi (usage fee), European-style bed linens, Italian marble bathrooms, Deluxe bath amenities, and clock radios. All our accommodations are 100% smoke-free.
Location
Hours
Reviews
4.4
4,450 reviews
5 stars
2,829
4 stars
927
3 stars
314
2 stars
185
1 star
195
What are people saying?
AI-generated from recent customer reviews
Historic Charm
Many guests appreciated the hotel's historic and classic decor, noting its nostalgic atmosphere.
Customer Service
The staff received mixed reviews; while some praised their friendliness and helpfulness, others reported poor service experiences.
Room Condition
Numerous reviews highlighted that the rooms are dated and in need of renovation, with issues like broken furniture and cleanliness concerns.
Location
The hotel's location near Michigan Ave and the beach was frequently mentioned as a major positive.
Amenities Lacking
Guests expressed disappointment over the lack of basic amenities such as refrigerators and microwaves in rooms.
- CMChristina Mevs3 days ago5.0The Drake was so nice and in the perfect location. It was elegant, nostalgic, and most importantly, affordable. In this economy, we need affordability. And I like nice things, so I wanted to be around nice people and in a safe area. Perfect location to go into north or south Chicago. AND not crowded with tourists. The elevator even had a sofa in it! So cool.
- DKDavid Kopecky3 days ago5.0When we are in Chicago we always stay at the Drake . The staff always remembers us and welcomes us back. The location is perfect. The rooms are dated but spacious. We would like to thank Shana (front desk), Chris ( bellman)and John (election for getting our room safe up and running in a tight time frame). We would also like to thank Jose, Bern, Elvis, Scott, Vincent and Jimmy at the Coq dor for excellent service, great food and treating us like family!
- WPWilliam PichetteNov 16, 20255.0Had an incredible dining experience, catching up with a good friend. The Coq d'Or had wonderful ambience. We ordered the hummus starter with an incredible credit and the Beef bourguignon. Incredible flavor and great portion sizes for each. Our server was Christina and she was a treat! Her service was kind and warm and from seasonal cocktails to entrees she great knowledge of the menu made helped us with wonderful recommendations.
- BABridget ANov 16, 20253.0Tired. Overpriced. Beautiful views and location near shopping and restaurants. The rooms might have been the height of luxury 40 years ago but lack even basic amenities you expect from a mid range hotel chain. Lumpy pillows, poor water pressure, loud HVAC, poor WiFi, complicated TV, non existent room service 9pm-7am, doors that stick so that you hear them slamming all night, and old windows that allow the sounds of cars on the drive throughout the night.
- JSJ SOct 31, 20251.0I recently stayed at The Drake Hotel in Chicago, expecting the quality and comfort that typically comes with a Hilton property. Unfortunately, my experience was far from what I’d associate with a four-star hotel. I paid extra to upgrade to a corner suite, but the room immediately fell short of expectations. It had a musty, unpleasant odor, and the bathroom floor tiles were cracked. The carpet was heavily worn, and wallpaper was peeling in several areas along with stained furniture. Maintenance had to be called— for slow and clogged bath and sink drains I discovered a plastic bag covering a fire sprinkler in the bathroom. While both issues were fixed promptly by the maintenance staff, they should never have been missed in a room at this price point. Housekeeping was also inconsistent — towels were not replaced daily, and some used towels were not replenished. These details, combined with the overall wear and condition of the suite, left me very disappointed. a QR on the door for tipping of housekeeping but shouldn't even be there as the quality didnt necessitate a tip. For the price paid, the experience did not come close to meeting Hilton’s usual standards of quality and care. This Hilton property should not carry a 4 star rating anymore for the standard Hilton carries. As a long standing Hilton honors member this his highly disappointing. Sadly, I would not choose to stay at The Drake again on future trips to Chicago or possibly any other Hilton brands.
Frequently Asked Questions About The Drake
What accessibility features does The Drake offer?
The Drake provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are pets allowed at The Drake hotel?
Yes, both cats and dogs are welcome at The Drake.
Does The Drake offer parking options?
Yes, both self-parking and valet parking services are available at The Drake.
Is breakfast available at The Drake?
Breakfast is available at The Drake to start your day.
What dining options are available at The Drake?
The Drake features four restaurants including Café on Oak for breakfast, Coq d’Or Restaurant & Lounge, and Palm Court where you can enjoy Afternoon Tea with weekend live entertainment.
What environmentally friendly practices does The Drake implement?
The Drake uses ISO14001 and ISO50001 certified programs, operates an energy conservation program, has a food waste reduction program, uses compostable food containers and cutlery, bans single-use plastic straws and styrofoam food containers, and responsibly sources seafood.
What are the check-in and check-out times at The Drake?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM at The Drake.
Does The Drake offer WiFi and digital guest room keys?
Yes, WiFi is available in public areas and a public internet terminal is provided. Digital guest room keys are also available.
What nearby attractions can guests visit around The Drake?
Guests can easily visit Navy Pier, Michigan Avenue, the Magnificent Mile shopping and dining district, Lake Michigan, Bloomingdale’s, Oak Street Beach, Chicago Gold Coast, John Hancock Center, Water Tower Place, Lincoln Park Zoo, and North Avenue Beach.
What nearby places of interest can guests visit near The Drake for shopping and dining?
Guests can explore nearby shops and dining options such as Mangel Florist for flowers and gifts, Hildt Galleries for art, Lavazza Espression and Espression By Lavazza coffee shops, Oak Terrace Restaurant for fast food, luxury boutiques like alice and olivia, jewelry stores like Dana Rebecca Designs and David Yurman, as well as the Palm Court and Coq d'Or restaurants inside or near the hotel.