Palmer House a Hilton Hotel

Reviews

• JJ

  Jess

  2 days ago
  5.0
  I had an absolutely wonderful stay at the Palmer House Hotel in Chicago! From the moment I arrived, the elegance of the space and the warmth of the staff made the experience unforgettable. The true highlight of my stay was the exceptional customer service I received from Dustin. Dustin went above and beyond to ensure everything was right—from answering my questions to making thoughtful recommendations that enhanced my visit. His professionalism, friendliness, and attention to detail made me feel truly valued as a guest. It’s rare to encounter someone who makes such a noticeable impact on your stay, but Dustin certainly did. I will absolutely be returning. Highly recommended!
• JJ

  JaDour

  Nov 12, 2025
  5.0
  From the moment I walked into registration I was greeted kindly, answering all my questions and meeting my expectations. I was upgraded to a King Deluxe Suite. It was a birthday trip, I broke my charger, Karen in housekeeping got me one right away. Armed at the lobby refreshment center (bar) made sure I was good and food cooked to perfection. I chose a spa day and was escorted to my appointment. Listen! My last evening I was coming in and wanted a picture on the stairs with the beautiful background and concierge took care of that too! The attention to detail was impeccable! I will definitely return. The Palmer House❤️
• KS

  Karen Sims

  Nov 12, 2025
  2.0
  Palmer House Hotel - Chicago, IL I recently stayed at the Palmer House in Chicago, and while the hotel has its charms, I unfortunately can’t recommend it. First, the lobby and public spaces are undeniably beautiful. The historic architecture, with its ornate details and grand design, really stands out. The hotel exudes a sense of old-world luxury that makes it feel like you’ve stepped into a piece of Chicago’s history. The location is also ideal for those wanting to be in the heart of downtown, with plenty of dining and shopping nearby. However, my experience was marred by the condition of the room and the overall level of service. The rooms, while spacious, are in desperate need of updating. The furnishings felt old, and there was a noticeable musty odor in the air that didn’t seem to dissipate, even after the air conditioning was on for a while. For a hotel that touts itself as historic, I was hoping for more than just a few antique touches. As for the staff, it was a mixed experience. While some employees were polite, others seemed a bit indifferent or even dismissive. Customer service is a big part of the hospitality industry, and the staff here could really benefit from some additional training, especially when it comes to being friendly and approachable. It’s unfortunate, because great service can really elevate the experience, and here it fell short. Overall, while the Palmer House has a lot of potential, it didn’t meet my expectations. Between the outdated rooms, the musty smell, and the lackluster service, I wouldn’t recommend staying here. There are plenty of other hotels in Chicago that offer a better overall experience.
• AB

  Audrey Baker

  Nov 9, 2025
  3.0
  The hotel itself is gorgeous and in a convenient location a short walk from the train station and Michigan Ave. However, I couldn’t believe how small the rooms were and how thin the walls were at such an expensive hotel. It hurt to pay a $25/night “destination fee” after not getting a wink of sleep last night due to the walls being so thin I was awoken by every person who merely walked by. I was desperately needing a relaxing weekend away, but instead left with my energy and wallet completely drained by this hotel 😭 So if you’re a light sleeper like me who is also easily annoyed by random extra fees, this might not be the hotel for you!
• MN

  Miki (NotLikeThis1)

  Nov 6, 2025
  2.0
  This hotel is at the heart of downtown and convenient for its location. Adorned with beautiful classic look and classic architecture. It seems that everything else stops there at the aesthetic. I emphasize that not ALL team members were terrible but we had the unfortunate meeting with someone at reception that wanted to give us the wrong room type that we reserved. In the end giving us a similar room type. Claiming we did not “give him the opportunity to give us the room we ORIGINALLY reserved?” (Reserved king but got queen- he wanted to give us twins. )There were some stains on the bathroom mirror. Keep in mind this is a “historical” hotel, a lot of things are dated. The “historical” title feels like an excuse to update the rooms.

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