Holiday Inn Chicago Dwtn - the Mart by IHG

Reviews

• CC

  Charles Craig

  3 days ago
  3.0
  Room is a bit dated and not very clean. Fake nail. Mattress has stains. Lots of dust and medication under bed. Room needs actually cleaned not just vacuumed. Staff at front desk and restaurant are very friendly and helpful. Buffet is $27. Not menu is available to order from for breakfast. Restaurant doesn’t open till 4pm. I spent my food money elsewhere.
• MJ

  Matt Joyce

  6 days ago
  3.0
  Review, Toronto to Chicago, 4 night stay, Super.com, Couple, Standard King, Breakfast Included. Decent hotel, a solid 3 star. Definitely not a 4 star hotel though. The room had a coffee machine, ice bucket, mini fridge, combo lock safe, ironing board, iron, 4 or 5 hangers, a TV with a USB port and a remote with a input button so you can play your own media...and that's about it. No microwave, no robes, no kettle, despite anticipating those items based off their website. Horrible view, a view of a concrete wall so aero view of anything. Wall sockets are loose as hell so my wall block next to the bed just fell right out...I'd bring a 10 foot cable if you own one. Their body wash/shampoo/conditioner are all Dove brand and installed into the wall so you can move them, the squirt bottles are part of the wall so if you want a free bar of soap, bring one. There's two low boy pull out drawers, and one low shelf above it, and a rod with a couple of hangers...so not much storage space for unpacking. If you're a couple, one person might unpack and one person might just live out of their suitcase. We didn't request turn over service once so I can't speak to housecleaning. The king size bed and pillows were comfortable and the towel supply was adequate for 4 days. I would 100 percent get breakfast included in your stay, as they're not a lot of restaurants or diners/cafes around this part of downtown, and their breakfast buffet price is not worth it. Their buffet is decent, but definitely not worth $22 USD per person, if I paid $60 CAD plus tax and tip for their breakfast at a restaurant I'd be pissed and feel ripped off. Scrambled eggs, taters, turkey sausages, waffles or pancakes, bacon, x2 toasters with bread, bagels, English muffins, a small oatmeal station...that's basically the only real diner breakfast/hot options. Everything else is cold salad bar options like fruit, yogurt...milk to go which is nice...pastries. Pretty basic. Their drip coffee is very good, and they offer you juice when you sit down vs. having a juice station in the buffet. And they ask for your breakfast vouchers and the poor souls who didn't get breakfast included have to pay up and tip! Don't be one of those people, save your money. Chicago is a crazy expensive city where even visiting a museum costs $80 CAD for two people so budget accordingly as much as possible. As for the restaurant/bar it's....not good IMO. I had the overpriced flat bread pizza, it was extremely mediocre, and my partner had the mini hot dogs (standard American diet at its finest) and they were surprisingly good in comparison. The local draft beer, Pilsner was very good and the cocktails...I wouldn't risk it. They're overpriced and you're better off going to the Drake (a classic hotel bar from the 30s with character) and ordering a cocktail from a bartender who's been slinging drinks longer than you've been alive. Besides that, there's a pool, sauna, which we never went to cuz we were cramming to see everything which was somewhat exhausting and ultimately impossible. Feel free to spend more time at this hotel than we did. Moving on. The hotel was clean, quiet, the room was clean, basic, modern...solid 3 star room. No complaints. A robe would have been nice though lol. We paid around $650ish CAD for 4 nights, Super.com was by far the cheapest. If you wanna stay at a cool/historic hotel - Chicago Athletic Association, Palmer House, London House, The Drake - you're gonna be paying closer to $900-1200 for 4 nights. We opted to stay here but visit those hotels as tourist attractions and give them our money for food and beverage....no regrets there.
• SW

  Stacey Williams

  Feb 22, 2026
  4.0
  The room was pretty good. Unfortunately it was right next to the service elevator and sleeping in wasn't an option after about 830. We arrived Friday night and left Sunday morning. The hotel is odd. It's check-in on the ground floor or the 15th floor. You take an elevator from the ground floor to the 15th floor. Then you walk across the bar area/restaurant to the second set of elevators that take you to your room. The restaurant has great food and our server both nights was awesome. The market was hit and miss for coffee drinks. The first day, Saturday, was great, spot on. The second morning was not so good. Our son enjoyed the heated indoor pool on the 16th floor.
• MR

  M Rodriguez

  Feb 14, 2026
  5.0
  This was our second time coming here. The rooms are clean, although I wish they had a microwave. We only had a fridge. The breakfast was great, large variety. The only other thing was the pool was cold. I think maybe if you book during the summer or early fall to avoid a cold pool would be my guess. Be mindful there are teenagers/young adults that like to come to the pool and play loud music and do whatever they want. I kinda wish they had someone there to monitor that every now n then.
• JH

  Jade Hood

  Feb 7, 2026
  3.0
  I booked here when the hotel I had planned to book became unavailable, due to my procrastination. Awesome location and views. This hotel just could use some updating. The loud window air conditioning unit really put a damper on things. Also I found alcohol beverages behind the curtains. Maybe clean a bit more???

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