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About
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15 stories above the Chicago River, the Holiday Inn Chicago - the Mart places you steps from River North, Fulton Market, and the bustling heart of the city, the Loop. Immerse yourself in the contemporary ambiance of our River North hotel, where you'll find fresh and stylish guest rooms, accompanied by warm and welcoming staff and stunning views. Sharing common spaces with our sister property, voco Chicago Downtown, our hotel blends the comfort of Holiday Inn with the sophisticated accents of Chicago's first voco hotel.
A Windy City adventure begins with breakfast, where kids eat free, at Waterview Kitchen + Bar, and head out to explore iconic sites in Chicago. Whether you marvel at the Bean in Millennium Park, enjoy a spin on the ferris wheel at Navy Pier, or indulge in shopping along the world-renowned Magnificent Mile, there's endless fun for the entire family. Take the nearby “EL” train to Museum Campus to discover art, history, science, and even encounter captivating beluga whales! Grab a bite in Chinatown, Greektown, or Koreatown, for a taste of authenticity. And don't forget to embark on the acclaimed Chicago Architecture Boat Tour, where you'll discover why Chicago proudly claims the title of architectural capital of the world.
Wrap up a day filled with excitement by taking a refreshing dip in our heated indoor pool, savoring a delicious dinner with a cityscape backdrop at Waterview, and enjoy a restful sleep, preparing to do it all over again.
Location
Holiday Inn Chicago Dwtn - the Mart by IHG
350 W Wolf Point Plaza, Chicago, IL
60654, United States
Hours
Reviews
4.3
3,119 reviews
5 stars
1,666
4 stars
976
3 stars
258
2 stars
92
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Kevin, Amy, and Alonzo, received high praise for their friendliness and helpfulness, enhancing the overall guest experience.
Cleanliness
Many guests noted that the hotel and rooms were clean and well-maintained, although some reported issues with outdated facilities and cleanliness in specific areas.
Location
The hotel is centrally located with great views of the Chicago River, making it convenient for guests to explore the city.
Noise Issues
Several reviews mentioned noise disturbances from outside and within the hotel, indicating that soundproofing could be improved.
Elevator Access
Guests expressed frustration with the need to use multiple elevators to access their rooms, which was seen as inconvenient.
- ESEmily Stumpf2 days ago5.0my family and i were in chicago back in june and we came back to the holiday inn at wolf point just to see Birdia. she was working hard just like last time, mopping floors and having positive interactions with guests. we love birdia and she’s the best asset to this hotel.
- NTNina Trabskiy5 days ago3.0Perfect location but bathroom without exhaust fan. . c'mon..I don't know why they exist anymore... Hotels that don't have exhaust fans in the bathroom.. And hotel bar closed early. No I'll not be back 🧳🙄
- FFFrzNsr6 days ago4.0I had a truly wonderful stay at Holiday Inn Chicago Downtown. The moment I arrived, the staff made everything smooth and welcoming. The view from the room was amazing, especially at night with the beautiful city skyline right outside the window. The cleanliness throughout the hotel was excellent — from the lobby to the hallways and especially the room, everything felt fresh, tidy, and well-maintained. The bed was comfortable, the amenities were well-stocked. The location is also perfect for exploring Chicago, with many attractions, restaurants, and transportation options close by. Overall, a great experience with comfort, cleanliness, and a stunning view — highly recommended for anyone staying in downtown Chicago!
- TKTymeré KimbroughNov 3, 20255.0During my stay the hotel staff did an amazing job of making sure my room was spotless once I returned from my daily excursions. I did encounter a problem with my billing once I returned home with the incidentals that weren't returned and when I called the front desk person (a male whose name I can't recall) was no help and very dismissive. This lack of urgency to provide answers or further assistance did turn me off from the hotel. That was until I was forwarded (without notice or warning) to the customer service number. Kevin was the person that assisted me and gave me insight and solutions to my problem. He went ahead to started the process for my incidental fee to be returned and did so with a great attitude. HE is the reason that I would come back to the hotel because I'm sure if I run into an issue he'll find a way to ensure guests are taken care of. Once again, Kevin thank you for your assistance!
- JSJessica SchmidtOct 29, 20255.0My stay at the Holiday Inn in downtown Chicago on Wolf Point Plaza was excellent from start to finish. The lobby is spacious and clean, and my room was comfortable and spotless. Kevin at the front counter went above and beyond to make everything run smoothly. He remembered my name, was attentive and professional, and even helped me coordinate professional services with an external vendor. His local recommendations were perfect for each occasion, and his attention to detail made my stay even better. I visit the area frequently for business and have stayed at several other hotels, but this has been by far the best experience I’ve had in Chicago. Thank you to Kevin and the entire team for providing such a welcoming and seamless experience.
Frequently Asked Questions About Holiday Inn Chicago Dwtn - the Mart by IHG
What are the check-in and check-out times at Holiday Inn Chicago Dwtn - the Mart?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer accessible parking and mobility accessibility?
Yes, the hotel provides accessible parking and is mobility accessible.
Is breakfast available at the hotel and are there any special offers for kids?
Breakfast is available, and kids stay free up to age 19.
Are pets allowed at Holiday Inn Chicago Dwtn - the Mart?
Pets, including cats and dogs, are not allowed at this hotel.
What fitness and recreational facilities are available at the hotel?
The hotel features a free fitness center with elliptical machines, free weights, and treadmills, as well as indoor heated pools and a hot tub.
Does the hotel provide digital guest room keys and enhanced cleaning protocols?
Yes, digital guest room keys are available, and guest rooms and common areas have enhanced cleaning with commercial-grade disinfectants.
Are there restaurants and bars on the premises?
Yes, the hotel has two restaurants including Waterview Kitchen + Bar and a bar on site.
What nearby places can guests visit around the hotel?
Guests can visit nearby places like NBC Sports Chicago for entertainment, Mindshare for professional services, and the Voco Chicago Downtown hotel which shares common spaces with Holiday Inn.
Is public transit accessible near the Holiday Inn Chicago Dwtn - the Mart for exploring the city?
Nearby transportation options include Midwest Expedited Co for freight and cargo services and proximity to city transit lines allowing easy access to attractions like Millennium Park or the Museum Campus via "EL" train.
Can guests enjoy dining or nightlife nearby the hotel?
Yes, nearby dining and nightlife spots include Cityscape Bar and Merchants Market, great for guests to enjoy before or after their stay.