Holiday Inn Chicago Dwtn - the Mart by IHG

Reviews

• OR

  Osbaldo Rodriguez

  2 days ago
  5.0
  This is a great central location for the cost! 20 minutes to most tourist attractions and nearby the CTA stations to get on the trains. Location is quiet, clean, and feels good! The city view rooms were nice to have to see the outside at night! Kevin, Jeff, and the whole crew we helpful and attentive! Will stay here on our next visit to Chicago!
• RR

  Raul Rodriguez

  6 days ago
  3.0
  En espera todavía del deposito de $ 300 dolares por noche, fue aproximadamente 3 febrero 2025. La habitación quedó en orden. Ojalá me contacten para mas información. Gracias. De preferencia en español.
• MM

  Marilyn Matias

  Jan 1, 2026
  1.0
  Dear Corporate IHG Hotels and Resorts, I am writing to formally express my concerns regarding the level of service and cleanliness I experienced during my recent visit to your property. As a director who understands hospitality standards, guest experience, and the importance of service excellence, I feel compelled to share this feedback so it can be addressed appropriately at a corporate level. Upon arrival, my first interaction was with the concierge at the kiosk, identified as Alonzo. Unfortunately, there was no greeting, acknowledgment, or even a smile. First impressions are critical, especially in hospitality, as they set the tone for the entire guest experience. As someone responsible for first impressions in my own professional role, my expectations were understandably high. Regrettably, this initial interaction did not align with the standards I would expect from your brand. Additionally, I would like to address a concerning experience during breakfast at your location. I fully understand that the restaurant was busy; however, being busy should never compromise cleanliness or food safety. When a table became available, the host informed us she would clean it. There was already water spilled on the table, and it appeared that the same water was used to wipe the surface. This immediately raised concerns about hygiene and potential cross-contamination. There was no removal of items from the table, nor was the entire surface properly cleaned. I was then told that I could place my plates on the table. Due to my concerns, I declined and requested that the table be cleaned thoroughly. Another staff member was asked to assist however, the table was again inadequately cleaned, with visible syrup still remaining. When cleaning a table, all items should be removed and the entire surface properly sanitized not partially wiped. This experience was not only unpleasant but also unsanitary and unacceptable in a dining environment. I normally take pride in leaving positive reviews and supporting businesses that deliver quality service. It is disappointing that this visit did not meet those expectations. I am unsure whether this message will be reviewed, but I am hopeful that corporate leadership takes guest feedback seriously. At this time, I would appreciate clarification on your service recovery process. Specifically, I would like to know: What service recovery, if any, you offer to acknowledge and make up for this experience Service recovery is an essential part of guest satisfaction, and understanding how your organization responds when standards are not met would be greatly appreciated. Thank you for taking the time to review my concerns. I hope this feedback leads to improved training, stronger service standards, and a better experience for future guests.
• KM

  K Ms

  Dec 30, 2025
  3.0
  크리스마스 이브에 이곳읗 가족과함께 다녀왔다. 시내중심에 위치하고있어 좋았지만 다른 여타의 호탤처럼 주차비가 비싸서 다른건물에 주차를 하느라 그것이 많이불편했다. 직뤈은 프랜들리했으나 조식안냐가 전혀없어서 그다음날에 호텔로비애서 재공되는 물론 무료는 아니었고 돈을 내야했으나 조식애대한 안내가있었다면 아침을 즐길수있었을것이다. 그부분이 개선이 되면 다시방문의사 있다. 크리스마스당일이라 아침애 조식할곳을 찾는게 어려웠다. 왜냐면 시내어디에도 문여는곳이 없었기때문에.
• ZJ

  zhang jeffery

  Dec 20, 2025
  1.0
  Hotel is itself is ok but room service is the worst I ever experienced. The front desk service attitude is the worst I ever experienced with. Then there will be a huge beeping noise, and they said it’s room service, last for 45 mins. Called room service, no body answered, then transferred to manager, finally someone answered but she was so impatient to even talk one sentence was wasting her time. Beeping noise kept going and last for 45 mins. If you are a morning person can wake up at 6pm highly recommended this hotel, otherwise, don’t come!

Frequently Asked Questions About Holiday Inn Chicago Dwtn - the Mart by IHG