Hilton Chicago O'Hare Airport

Reviews

• RT

  Roni Taylor

  4 days ago
  5.0
  We had an awesome experience. This was one of the best Hilton properties we have stayed in. The staff was genuinely friendly and welcoming from start to finish. The chef on the night shift was incredibly accommodating and went above and beyond to make sure everything was just right. The most refreshing part of our stay, however, was Ryan. He was exceptionally friendly, attentive, and accommodating. His professionalism and positive attitude truly stood out. He is the reason we will absolutely be back.
• KP

  Kimberly “Kimmie” Parks

  4 days ago
  5.0
  I just wanted to reach out and say that the service here is easily the best we’ve experienced in a long time. We rolled in late—around 10 PM—and headed straight for dinner, where Carol took care of us. She was honestly incredible—so attentive and professional, she made sure we had everything we needed without us even having to ask. The food was also 10/10. I didn't catch the chef's name, but you can tell he really cooks with heart. It was the perfect meal after a long day. Lastly, I have to give a huge shout-out to Ryan the electrician. He went totally above and beyond for us and was just such a friendly guy. It’s rare to find a place where everyone from the restaurant to the maintenance team is this great. You guys have an amazing team!
• AP

  Anton Parks

  4 days ago
  5.0
  I don’t usually take the time to write reviews, but I had to for Ryan and Charlie at the Hilton Chicago Airport. You can tell right away when someone actually cares about what they’re doing — and both Ryan and Charlie do. They were professional, sharp, and genuinely helpful from the start. No attitude, no rush, just straight-up solid customer service. Travel days can be long and draining, especially around an airport, but they made everything smooth. They answered questions clearly, handled things quickly, and made me feel like more than just another guest checking in. In a world where good service feels rare, Ryan and Charlie stand out. Hilton needs more people like them. Appreciate you both, Charlie and Ryan — you two made the stay better.
• EJ

  Elizabeth Jones

  5 days ago
  5.0
  Great hotel for anyone traveling through ORD. I had many bags with me, as I’m traveling for an extended period of time and the service I received helping me with my bags is second to none. Ryan, an electrician at the hotel, saw me as I was attempting to navigate my multiple bags. He immediately offered to help, and assisted me to my room with a bag. I am extremely grateful for him going above and beyond. I know it doesn’t sound like much, but it helped elevate some anxiety I was feeling. Very friendly, helpful, and all around great guy.
• SK

  skylar kieltsch

  Feb 16, 2026
  4.0
  Decided to stay here instead of sleeping in the hotel due to a long layover. Front desk was extremely nice, polite, and professional. Rooms themselves looks a tad dated but never bother me much. Only downside is I like to be cold at night. Ask the front desk about it and I believe the manager (don't quote me there) said the hotel is central air and it was really the first warm day. They gave me a fan which was helpful and the windows tilted open. So I didn't mind much. Had an airport view which was nice compared to looking at a parking garage lol. The restaurant was delicious and great staff there too. Good experience so if I am ever in the area and have a long layover, I'd stay there again.

Frequently Asked Questions About Hilton Chicago O'Hare Airport