Hilton Chicago O'Hare Airport

Reviews

• EE

  Esra

  1 day ago
  1.0
  I am absolutely appalled by the way my family was treated at the Hilton Chicago O’Hare Airport. After United Airlines cancelled my parents’ international flight, they were issued a hotel voucher via email with a code. When my parents arrived at 2:00 AM, exhausted after long travel day and delays, the manager on duty, Nadia, refused to check them in. She stated that the hotel “had no rooms for United,” despite the valid voucher we have via email. She also told my daughter—who called in desperation to help—that we could stay if we paid out of pocket. Then gave a contradictory statement saying we could call United for a “new voucher with a new rate for their hotel”. When earlier stating there are no rooms for united. The manager was rude, and showed no empathy for stranded travelers in the middle of the night.This is unacceptable and deeply unprofessional behavior from someone representing a major hotel brand.
• JM

  J M

  2 days ago
  1.0
  I do not recommend this hotel. Although it’s attached to the airport terminals, it’s not worth $300+ a night. The hotel is super outdated. It doesn’t look that way in their photos on their website. The bathroom is so small that you cannot even walk in without shutting the bathroom door. Ceiling peeling in bathroom and above bed. The door almost hits the toilet. The lighting is dull and no ventilation. Shower pressure is terrible. The lamps were broke and lamp shades bent sideways. The AC DOES NOT WORK in the cooler months and it’s extremely stuffy in the rooms. You have to open the window to cool down the room and it’s super noisy with the bus station right there. The king rooms are super small. No room for luggage. Carpet is old and stained. Smells musty. Very dark in the room, TV is outdated and only has a few channels available. I can say the staff was friendly and helped us with our luggage. Overall, I wouldn’t stay here again. Marriott is a much better option and worth a shuttle ride to the airport.
• TS

  Taylor Scott

  3 days ago
  1.0
  I’ve stayed at this property multiple times; however, I was unaware they either use heat or air conditioning for rooms, but individually you can’t choose. Unfortunately, the room tonight was 78 degrees and the solution I was given as a loyal Diamond Member? You can open the window and we can bring a fan up to you. Mind you this is an airport location. Beyond acceptable in today’s day and age. It is such a shame as the rest of the property has a lot going as far as food and staff go. The rooms are outdated typical airport hotel rooms that needed updating 10 years ago. This will likely keep me from staying here in the future.
• SS

  Steve Sanders

  3 days ago
  5.0
  I Was Only Here for 4 Hours.... Stopped in for an overnight slumber on my way to GRR. I used digital keys so I could bypass the desk and everything worked great. I was a little confused by the trip over from ORD to the hotel, but I managed to find it. LL elevators were turned off past midnight so I used the escalators, which was fine. Room was clean and rather updated. Pretty limited TV selection, 40 channels. Yes, in my 4 hours I did flip some channels. Water pressure was insane, so if you like to get wet, then this is the place for you. Had a nice view of the runway and control towers. It was 2am so not much to see but I took these fun pictures for you.
• CM

  Christa M.

  Nov 11, 2025
  1.0
  Terrible stay. Wifi wouldn't work. There is *NO cooling AC. It only runs heat or you can turn it off. The phone only had an "operator" option. I called the operator twice from the room phone and no answer. It went to the busy signal after a while. Called the hotel from my personal phone. She told me they do not have cooling AC in the winter. I have to turn the air off and open a window!! I told her the wifi wasn't working either and she couldn't do anything about it but try to transfer me to "IT". The bathroom was not well stocked. Didn't even replace the tissue box. And the outlet was coming out of the wall.

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