Brand Certified
Hilton Chicago/Magnificent Mile Suites
4.2(2657 reviews)
Certified by Hilton Chicago/Magnificent Mile Suites • Mar 01, 2026
Business Details
198 E. Delaware Place, Chicago, IL
60611-1719, United States
Certified by Hilton Chicago/Magnificent Mile Suites • Mar 01, 2026
(312) 664-1100
Certified by Hilton Chicago/Magnificent Mile Suites • Mar 01, 2026
https://www.hilton.com/en/hotels/ordmdhf-hilton-chicago-magnificent-mile-suites/
Certified by Hilton Chicago/Magnificent Mile Suites • Mar 01, 2026
About
Certified by Hilton Chicago/Magnificent Mile Suites • Mar 01, 2026
HotelHilton
The Hilton Suites Chicago/Magnificent Mile hotel in downtown Chicago is an upscale all-suite property in a prime downtown Chicago location. Ask about our executive level access and amenities. Walk to Windy City hot spots like the John Hancock Center, beaches on Lake Michigan, Water Tower Place, Magnificent Mile shopping, American Girl, the Museum of Contemporary Art, and Northwestern University.
Our modern, all suite-hotel provides comfortable, well-appointed two-room guest suites and executive accommodations featuring two flat-screen TVs, a refrigerator and a separate sitting room. Upgrade to a Lakeview Suite and enjoy breathtaking views of Lake Michigan. Whether for business travel, family vacation or weekend getaway, the hotel is a great value in the middle of everything Chicago has to offer. Our hotel is close to the food and fun of State and Rush Streets. We're only a mile north of the Chicago loop, and minutes away from Navy Pier, the famous Merchandise Mart and McCormick Place Convention Center. Chicago O'Hare and Chicago Midway Airports are 45 minutes or less travel time.
Our guests enjoy a long list of in-room amenities, including high-speed internet access and our decadently comfortable Sweet Dreams beds. For your convenience, complimentary wireless high speed Internet access is available in the public lobby areas. Enjoy stunning city and lake views from our 30th floor rooftop Fitness Center, featuring a heated indoor pool with spectacular Lake Michigan views and a complete range of cardio equipment. Enjoy breakfast, lunch, and dinner at ur on-property, Aussie-inspired restaurant, Chapel Street.
Location
Certified by Hilton Chicago/Magnificent Mile Suites • Mar 01, 2026
Hilton Chicago/Magnificent Mile Suites
198 E. Delaware Place, Chicago, IL
60611-1719, United States
Hours
Certified by Hilton Chicago/Magnificent Mile Suites • Mar 01, 2026
Reviews
4.2
2,657 reviews
5 stars
1,481
4 stars
667
3 stars
216
2 stars
86
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff received mixed reviews; while some guests praised their friendliness and helpfulness, others reported unprofessional behavior and dismissive attitudes from management.
Cleanliness Issues
Several guests noted cleanliness problems, including dirty sheets, mold, and unkempt bathrooms, which detracted from their overall experience.
Room Quality
Rooms were described as outdated and in need of renovation, with issues such as uncomfortable beds, broken amenities, and musty odors reported by multiple guests.
Location
The hotel’s location was frequently highlighted as a major positive, with many guests appreciating its proximity to attractions and convenience for walking.
Amenities Discrepancies
Guests expressed frustration over advertised amenities like the pool being closed and unexpected charges for services, leading to dissatisfaction.
- SDS. Davis2 days ago1.0Location is great and staff is good. However, I stayed 5 nights and did not have hot/warm water for 3 of the days. The first day I was too rushed to get to work to complain. The 2nd day I still had no hot water so I called the front desk and they sent an engineer that was able to fix it (although that turned out to be temporary). The next couple days I had "warm" water but on my last day nothing but cold water again. Maintenance once again came and fixed it, but about two minutes into my shower it was cold again. I frequently stay at Hiltons but obviously will never stay at this one again.
- LDLasha DavisFeb 24, 20261.0They are stealing people’s money. I paid to stay here through a third party. I paid a non refundable payment because I always stay here. When I arrived to check in staff refused my payment for a deposit. I don’t understand how it was ok to accept my payment for the room but not the deposit they refused to refund me.
- MMMichelleFeb 21, 20265.0I had a fantastic stay at the Hilton Chicago/Magnificent Mile Suites! The customer service was phenomenal, a huge thank you to Tia and the manager for being extremely accommodating and quickly resolving any issues. I also received great service from Christian, the maintenance and housekeeping teams, and the cafe staff. My room was beautiful with an excellent view, and the location is perfect; so many attractions were within walking distance or just a short drive away. Highly recommend!
- DFDenise FletcherFeb 16, 20262.0Great location but would not stay here again. We visited in February but it was a beautiful 60 degree day. Upon check in, the room was at 75 degrees and too warm. There was zero way to cool it down, except to open windows. Which didn’t not work (still at 74 degrees when we checked out). Bathroom definitely needed a refresh too. No fan for moisture and not the cleanest.
- BBBen BarrettFeb 8, 20261.0I booked here because it was listed to have a pool and I have 2 little kids. I booked about a week before our stay and the pool was listed as an amenity. When we got there we discovered the pool was closed and the water was all drained out of it. Inexcusable to not notify prospective guests that an advertised amenity will be unavailable. Management did not care much besides a brief apology when I brought it up.
Frequently Asked Questions About Hilton Chicago/Magnificent Mile Suites
What types of parking are available at Hilton Chicago/Magnificent Mile Suites?
The hotel offers both self-parking and valet parking options for guests.
Are pets allowed at Hilton Chicago/Magnificent Mile Suites?
Yes, the hotel welcomes pets including both cats and dogs.
What amenities does Hilton Chicago/Magnificent Mile Suites offer for fitness enthusiasts?
Guests can enjoy free access to the fitness center located on the rooftop with stunning city and lake views, as well as a heated indoor pool.
Is Hilton Chicago/Magnificent Mile Suites accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and elevators.
Does Hilton Chicago/Magnificent Mile Suites provide options for eco-friendly practices and sustainability?
Yes, the hotel has multiple eco-certifications, uses compostable food containers, runs food waste reduction and recycling programs, and offers eco-friendly toiletries.
Can guests use digital keys to access their rooms at Hilton Chicago/Magnificent Mile Suites?
Yes, the hotel offers digital guest room keys for convenient and secure access.
What dining options are available at Hilton Chicago/Magnificent Mile Suites?
The hotel has three on-site restaurants including an Aussie-inspired restaurant called Chapel Street Café, and offers room service along with a bar and a gift shop.
How can guests get around and find local attractions near Hilton Chicago/Magnificent Mile Suites?
The hotel is centrally located in downtown Chicago near popular spots such as the John Hancock Center, Water Tower Place, Magnificent Mile shopping, and close to sushi restaurants like Mirai Sushi and American restaurants like NiX and Southern Cut Barbecue. Guests can explore these venues for dining and entertainment before or after their hotel stay.
Are there any nearby bars or lounges where guests can relax in the evening?
Yes, guests can visit nearby venues such as Martini Bar for cocktails or the Chicago Waterfront which offers a bar atmosphere with lakefront views.
Does Hilton Chicago/Magnificent Mile Suites offer laundry services?
Yes, there are self-service laundry facilities available for guests at the hotel.
Brand Certified Facts from Hilton Chicago/Magnificent Mile Suites
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