Hilton Chicago/Magnificent Mile Suites

Reviews

• MH

  Marci H

  1 day ago
  1.0
  I’ve been staying at this Mag Mile hotel for the last seven years to celebrate the holiday season and attend the Light Parade, but this most recent stay was deeply disappointing. I booked my rooms six months in advance and still couldn’t get adjoining rooms which we requested at the time of booking. On top of that, the sheets in one of the rooms were dirty (blood stains), which is completely unacceptable for any hotel let alone a Hilton property. When asked for new sheets someone brought them up expecting me to change them. They proceeded to tell me I needed to ask for someone to change them. As a long-time guest and a Hilton Honors member, I expected at least a basic level of care or accommodation. Instead, I was told I couldn’t have a late checkout without paying a fee. After everything, not even a complimentary late checkout was offered. The service or lack thereof made it clear that loyalty doesn’t seem to matter here. Unfortunately, this will be my last stay at this hotel. I’m extremely disappointed and hope management takes these concerns seriously for future guests
• TS

  Tyler Stonham

  2 days ago
  5.0
  We just stayed here first time visiting Chicago and we absolutely loved it, it was clean convinient and close to all the shopping stuff, staff was great. Would definitely stay here again
• MZ

  Mariyam Zaheer

  6 days ago
  2.0
  Location is great but that’s about it. Not clean, staff at the front desk would bother you asking a question, and elevator would take eternity to arrive and you would get nauseated in the long ride in case you end up at 35th or floor above like us.. won’t like to go there again! Breakfast and the staff there is decent though!
• PT

  Patrice Tucker

  Oct 28, 2025
  3.0
  Our stay at Hilton Chicago/Magnificent Mile Suites was just okay. The beds advertised as sleeping two adults are actually full-size and feel more suitable for one. The mattresses are very soft and slope toward the edges, making it feel like you could roll out of bed during the night. The location, however, is excellent. Everything I wanted to do was within a 20-minute walk, which I really appreciated. The hotel itself was clean. The staff were adequate—not particularly friendly, but not unfriendly either, just a bit short in conversation. One thing to note is that the hotel charges a $100 refundable fee per night for potential damages or incidentals. I travel frequently and have not seen this before—typically, hotels charge a single flat fee for the entire stay. It would be helpful to know this upfront before booking. On the positive side, they accommodated us for an additional stay without any issues. The hotel bar is small but nice. The hotel is not actually on Delaware Street, but on a side street, which was initially confusing. Parking is nearby in a garage around the corner (not attached to the hotel) and costs $62 per day. The good news is you can come and go as much as you like without paying extra for reentry.
• MW

  Myishia Williams

  Oct 25, 2025
  1.0
  BEWARE •••MOLD..MOLD..MOLD..MOLD••• Room 1711….. Bullcrap View to alleyway!! I Losted out on $220… My son’s BDay trip was ruined!!! We checked in on 10/23 and wasn’t supposed to checkout till 10/26. But checked out today 10/25… In the Bathroom fan in shower was moldy & rusted out. When we was out I was good as soon as we returned the “migraine headache’s” returned which My Family & I knew was something in room because migraine headaches are very rear for myself. I try getting refunded for tonight but they denied it. I’m Not from Chicago but I do work for health department in another City& I will be in contact with them. To top it off I’m Hilton Member. (Only Good Thing) Was The Bells Men…He’s a young guy I think his name is “Rocky” was very Respectful, Kind and top tier tell’em keep up the good work!!

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