Brand Certified
Hilton Chicago
4.3(10037 reviews)
Certified by Hilton Chicago • Mar 01, 2026
Business Details
720 South Michigan Avenue, Chicago, IL
60605, United States
Certified by Hilton Chicago • Mar 01, 2026
(312) 922-4400
Certified by Hilton Chicago • Mar 01, 2026
https://www.hilton.com/en/hotels/chichhh-hilton-chicago/
Certified by Hilton Chicago • Mar 01, 2026
About
Certified by Hilton Chicago • Mar 01, 2026
HotelHilton
Welcome to the Hilton Chicago, Chicago’s best address for business or leisure, where a $50 million rejuvenation provides you an environment where Classic meets Cool. The Hilton Chicago is located in the South Loop district of downtown Chicago, within walking distance of State Street and Magnificent Mile shopping, Financial District, Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium and Soldier Field. Overlooking Grant Park, Lake Michigan and Museum Campus, Hilton Chicago is in walking distance of Soldier Field’s games and concerts, and near Pilsen neighborhood’s bar and restaurant scene. Hop on the 'L' to Chinatown or simply absorb the arts featured in Wabash Arts Corridor. Enjoy a soulful evening at Buddy Guy’s Legends.
The Hilton Chicago is also convenient to noted learning institutions such as University of Chicago, Columbia College, Roosevelt University and DePaul University. The Hilton Chicago provides easy access steps from its doors to local transportation by taxi, public bus or train which takes you directly to the numerous dining and shopping options, a multitude of surrounding corporate or association based offices, or a day out at Wrigley Field - Cubs, Guaranteed Rate Field -White Sox and United Center - Bulls and Blackhawks. Business travelers enjoy the modern business conveniences of the Hilton Chicago. Those attending conventions and tradeshows will want to take advantage of the Hilton Chicago by being the closest downtown hotel to McCormick Place.
Location
Certified by Hilton Chicago • Mar 01, 2026
Hours
Certified by Hilton Chicago • Mar 01, 2026
Reviews
4.3
10,037 reviews
5 stars
5,858
4 stars
2,467
3 stars
819
2 stars
376
1 star
517
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the staff for their friendliness and helpfulness, with specific mentions of individuals who went above and beyond to enhance the guest experience.
Cleanliness Issues
Several reviews highlighted problems with room cleanliness, including dirty linens and inadequate housekeeping services.
Room Conditions
Guests noted that while some rooms were spacious and comfortable, many felt dated and in need of maintenance, with issues like broken amenities and poor heating.
Location
The hotel's location received consistent praise for its convenience and proximity to major attractions in Chicago.
Value for Money
Guests expressed dissatisfaction with the pricing, citing high fees for amenities and services that did not meet expectations.
- DKDawn K1 day ago5.0I’ve had a great experience which began as soon as I walked into the stunning lobby. Then when I registered, Carsawa H was absolutely amazing. I value positive interactions with people and she went above and beyond to make me feel welcome. My room is clean, spacious, I have a great view. I had to take away a star and the only reason is the lighting in the bathroom. It’s not good. Other than that, my stay has been perfect!
- PWPetty White2 days ago5.0Beautiful vintage property. So much history. Very friendly staff plenty of elevators. The Irish pub has nice folks but skip the Italian beef(it was giving unseasoned and dry). There are no microwaves in the room. Location is amazing and the 720 lounge is great.
- JSJamie Strong2 days ago4.0Average hotel!! Very busy but not much of a wait. They have the famous ballroom that you see in several movies. Their restaurant doesn't open until 4pm daily so if you want to eat you will have to go elsewhere. They do have a grab and go cafe with Starbucks coffee.
- RWronalld l. washington6 days ago5.0Kelsie was a great addition to my stay here at the hotel and the city of Chicago in general. She booked me great seat at the United Center for a Bulls game. She also arranged various jazz, comedy clubs and eateries to solicit. Thank you Kelsie. Glad to make your acquaintance and wish you every happiness. ❤️
- CFCorie Fagan6 days ago4.0This January, I stayed at this hotel for the second time in a few years. While the location is pretty good, the pool is great, and the room was a nice size (I had a corner room), I did not appreciate the salesmen they had staked out in the lobby by the elevators. It is one thing to have a desk set up or an office where people can talk with salespeople to earn points if they desire, but this felt very invasive and like we were being hounded. We couldn't exit the elevator without running into sales people wanting to talk to us. They were always very polite, but it felt cheap and didn't allow us to fully relax like we wanted to. Hilton (as a company) should know better.
Frequently Asked Questions About Hilton Chicago
What is the check-in and check-out time at Hilton Chicago?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Chicago allow pets?
Yes, pets, including dogs and cats, are welcome at Hilton Chicago.
Is breakfast available at the Hilton Chicago?
Yes, breakfast is available for guests at the Hilton Chicago.
Are there fitness facilities available at Hilton Chicago?
Yes, Hilton Chicago offers a fitness center that is available for free to guests.
What swimming facilities does Hilton Chicago offer?
Hilton Chicago has an indoor pool and a hot tub for guests to enjoy.
Does Hilton Chicago provide parking options?
Yes, parking is available with options for self-parking and valet parking.
Are there any restaurants or bars within Hilton Chicago?
Yes, Hilton Chicago features 5 restaurants and bars including a bar and a salon.
What nearby attractions can guests visit around Hilton Chicago?
Guests can visit nearby attractions like Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium, and Soldier Field, all within walking distance.
How can I access public transport near Hilton Chicago?
Hilton Chicago is conveniently located near the Harrison Red Line Station and several CTA bus stops, making it easy to explore Chicago using public transportation.
Are there nearby dining and entertainment options close to Hilton Chicago?
Yes, guests can enjoy nearby dining options like Avery Kreston, Snax, Kittty O'Sheas pub and bar, Taketei Sushi, as well as entertainment venues such as the Athletic Club at the Hilton and Conrad Hilton Suite bar.
Brand Certified Facts from Hilton Chicago
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Certified March 01, 2026Yext Knowledge Graph
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