Hampton Inn & Suites Chicago-Downtown

Reviews

• SS

  Shayer S

  3 days ago
  3.0
  I feel bad but all travelers, especially those with kids, business travelers, and light sleepers, should know this hotel is right next to a fire station. I don’t know if there are rooms on the opposite side that are quieter but my room was on the 11th floor facing the station and it was just unbearable. The first night, fire trucks went out at least 12 times between 10pm and 6am making it impossible to sleep. That said, the hotel was otherwise pretty decent. Service at the front desk was good, the lobby is beautiful, the room was clean, and hot water came quickly. For some reason, my room was missing a microwave, though it didn’t affect me. The bed was okay but gave me some back pain. Breakfast was weak. Compared to another Hampton I stayed in San Jose, it lacked fruits, bakery items, and drink options. There were some basic cereals, a waffle maker, bananas, and bagels. On the second day, breakfast included eggs mixed with ham and pork sausages which was annoying as someone who doesn’t eat pork. The TV remote also needed batteries which should have been replaced before the room was assigned. Overall, it was decent. Aside from the fire station, the location is prime. There are tons of restaurants and bars nearby, and my work was just a five minute walk. But that fire station...just can’t get past it!
• RR

  Rod

  3 days ago
  1.0
  Lets just start with check in. Arrived, was not even asked if I needed help with luggage, when I asked where to park my vehicle I was informed that there was a 99$ charge for valet, or i could park 5 minutes away for 59$. Never was told prior to booking there was a parking fee, so informed them I wanted to cancel one night fee. So were staying our stupid one night...now to figure out parking...well went for a stroll literally RIGHT across the street is parking for 59$... parked there...now for the room, and im not kidding I have heard about 10 doors slammed in about 30 minutes I tested my door, it dont slam...heard about 8 emergency vehicles in the past 45 minutes one single vehicle per time... lets hope this don't continue throughout the night.
• LK

  Lee Kyler

  Nov 16, 2025
  3.0
  The hotel itself is standard for Hampton Inn. We had a two queen bedroom, and it felt quite cramped. Our room was north facing, and the major downside was hearing the fire department every single time there was a call, which in the middle of the night woke us at least 10 times per night. The pool was initially closed during our stay, but opened on the second night, which was enjoyable. The front desk staff were extremely kind and accommodating, very responsive to our requests. The lobby was extremely busy, crowded and loud, but that is to be expected for a city. The breakfast area was spacious, and the staff there were equally kind and accommodating. The location is very close to the Riverwalk and only a mile from the Navy pier. Very safe location with lots of restaurant options nearby.
• CG

  Claudia López Galindo

  Nov 9, 2025
  5.0
  Muy buen Hotel, muy limpio!!!, el desayuno muy rico!!!, muy buen trato de todo el personal!!! Quiero resaltar principalmente a OSCAR el joven que nos atendió en el Front Desk a nuestra llegada, una EXCELENTE PERSONA!!! inmediatamente nos hizo sentir bienvenidos, dándole importancia a nuestra llegada y ocupándose de que tuviéramos una estancia de primera como si fuéramos los únicos huéspedes y cualquier persona q se acercaba a preguntar, el respondía con una sonrisa y muy amablemente...los felicito personas como OSCAR se deben de reconocer y valorar!!! Felicidades
• TS

  Tiffany Salerno

  Oct 21, 2025
  5.0
  5 stars ONLY because of Yolo, she deserves the recognition If I were rating the hotel itself, I would give it 3 to 4 stars for cleanliness and location. If I were rating management and Hilton corporate, it would be a 1 star experience. I am leaving 5 stars strictly so that Yolo, a front desk representative, receives the recognition she deserves for saving this stay. Reservation Disaster (Hilton Corporate’s Error) I booked a two queen suite months in advance using points plus a cash balance. Six weeks before arrival, I called Hilton to add 20,000 additional points. The representative said he had to rebook the reservation to apply all the points and returned with a significantly lower balance, from about 1,200 dollars to about 600 dollars. What he did not mention was that he had rebooked me into a standard two queen room instead of the suite I intentionally selected for a multi-day stay with three people. Check-In Chaos and Management Failure When I arrived around 2:30 PM, I learned I had been placed in a standard room. I was told someone would meet me upstairs with new key cards and a luggage cart. No one ever arrived. One of my bags split open in the hallway and I had no access back into the room because the key was deactivated. After waiting, I was told by the manager, Javier, that he would assist immediately. There was another delay. Once we spoke in the lobby, he informed me there was nothing he could do and that I would need to call Hilton corporate myself. I suggested simply comping a connecting room to provide similar space to what I had originally booked. He refused, said he needed to keep rooms available to sell, and then disappeared entirely without further follow-up. Hilton Corporate: Three Calls, One Liar, Resolution Only After Pressure It took three separate calls before anyone at corporate reviewed the recorded call from six weeks earlier, which confirmed I had only requested to add points, not change room types. The third supervisor, Michael, was dismissive, attempted to blame me, and repeatedly claimed there was nothing he could do. Only after I mentioned that I have a relative who is a DO within Hilton did he suddenly manage to comp the connecting room, a solution he had previously insisted was impossible. Then There Was Yolo, a True Professional Who Saved the Experience Yolo was the first person who treated us with genuine empathy. She listened, acknowledged the frustration, confirmed room availability honestly, and provided reassurance throughout the situation. She remained kind, calm, professional, and solutions-focused despite not being responsible for the issue. Her demeanor and service are what hospitality should be. She demonstrated more leadership and guest care than management or corporate support. Final Outcome We ultimately stayed in the standard room with an adjoining room that was finally comped. It was not the suite I had originally booked, but thanks to Yolo’s professionalism and compassion, we were able to reset and enjoy our trip. Hotel Snapshot – Pros and Cons 1. Clean despite being dated (carpets did not dirty socks) 2. Excellent downtown location 3. Ideal for guests who enjoy vibrant city surroundings 4. Very loud at night due to nearby fire station, attached bar, and street noise 5. Dated interiors and thin walls 6. Management seemed disengaged and not focused on guest resolution Final Thoughts This is a five star review for Yolo alone. The hotel itself earns around 3 to 4 stars. Hilton management and corporate support was a 1 star experience filled with avoidable frustration. Yolo is the full five stars. She is the reason I did not cancel and leave. She is the reason this review is one of recognition rather than warning. Hilton leadership should take note. You are fortunate to have her. Promote her before another brand does.

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