Best Western Grant Park Hotel

Reviews

• AF

  Asjah Free

  4 days ago
  1.0
  We stayed at Best Western Grant Park Hotel while in town for a family funeral, and it was the worst hotel experience we have ever had. We booked three separate rooms for our family. Every single room had serious issues. One room had roaches. Another had Poop left on the toilet. One room was flooded. My uncle’s shower water turned brown while he was bathing. We had to switch rooms multiple times because each room had something wrong. This was during an already difficult time for our family, and instead of being able to rest and grieve peacefully, we were dealing with sanitation problems and constant room changes.This was not a minor inconvenience — these were serious cleanliness and maintenance issues. Completely unacceptable. I would not recommend staying here until these problems are addressed. They didn’t even help us at all. They need to close this whole building.
• JS

  Jason Schulte

  Feb 19, 2026
  5.0
  We picked this location because of the proximity to the museums. It is also close to a lot of restaurants and entertainment options. The check in was easy, they park your car for a fee, but you can get the car out as often as you need to. The rooms were very comfortable, and we had a great view of the part and fields museum. The bed was comfortable. They have breakfast included that was decent. Overall, it was the perfect place to get away for a weekend and enjoy the museums.
• AC

  Alessandra Colacicco

  Feb 18, 2026
  5.0
  Excellent value for money. For the price paid we could not have found anything better. The beds were very comfortable and the room spacious. No breakfast but there’s tea and coffee in the lobby and a bakery in the same building and you get 10% discount as a hotel guests. The staff were kind and helpful. I would come back.
• MS

  maya summers

  Feb 18, 2026
  3.0
  This hotel wasn't terrible but I really should've looked for a better location. The room we had smelled of mold, the tub clearly was not cleaned properly, when I plugged in my phone to charged it on the lamp, the outlet popped out and gave me quite the shock which then caused the room to have a blackout. (Photos)One lamp with the outlet is by the window which I did NOT use as you can clearly see its LOOSE already & the one lamp by the bed which I used but it popped out. It even has a small burn mark on the lamp where it shocked. I could've seriously gotten hurt. The staff was kind but I won't be coming back.
• EG

  Ewa Gros

  Jan 29, 2026
  1.0
  On January 11, 2026, I booked a room here for my 19-year-old daughter through Agoda. After 20 hours of travel from Europe, she had a confirmed and paid reservation in her hand when, at 2am French time, I received a message from her: "They don't let me check in cause I'm not 21". I called her back immediately and got the receptionist on the phone. I showed her through my daughter's phone that the age restriction wasn't listed on the booking platform where I made the reservation. I sent her screenshots where it was written "18+ are adults". She said it was Agoda's mistake and that my daughter cannot stay because she's an unaccompanied minor. I begged her to help me, to let my daughter stay in the lobby while I found a solution. She answered, "Don't worry ma'am, I'm also a mom..." Then she gave the phone back to my exhausted and crying daughter and told her to leave into freezing Chicago streets at night. Alone. For 10 minutes after the hotel expelled her, my daughter didn't answer my calls. She later told me the streets were completely deserted and she was too frightened to look at her phone. She needed to stay alert to potential danger. I was 7,500km away in France, in the middle of the night, completely helpless and terrified that something terrible was happening to her. I sent Best Western a detailed email explaining everything - how I booked to keep my daughter safe, how their receptionist said "I'm also a mom" then abandoned mine, how I experienced those 10 minutes of terror. Best Western confirmed in writing that the booking platform "incorrectly listed the age requirement as 18 years and older." But that doesn't excuse how the situation was handled. Having a policy is one thing. Enforcing it with complete disregard for a guest's safety and a parent's desperate pleas is something else entirely. How can you say a teenage girl is too young to stay alone in a hotel room, but old enough to be kicked out into freezing streets at night without assistance? They offered a refund (which I was legally entitled to anyway as they never let her check in) and 10,000 Best Western Rewards points. Here's the irony: they offered loyalty points to compensate a 19-year-old who cannot use them at Best Western hotels for another 2 years because of their 21+ policy!!! Then they declared the case "resolved" and suggested I "feel free to explore any further avenues outside of Best Western." When I answered that email, their customer relations department sent me back an email that literally said "<Insert Reply body/template here>". They forgot to fill in the template. Or couldn't be bothered to. That blank template is the perfect summary of how this hotel treats parents whose children were put in danger by their staff. Yes, the age restriction error originated with the booking platform. The hotel confirmed this in writing. But my daughter still arrived with a paid reservation that appeared completely valid to her. She did nothing wrong. And even if the hotel had to refuse her due to policy, there were humane ways to handle that situation. Ways that didn't involve expelling an exhausted teenager into freezing streets without help That's not policy enforcement. That's a failure of basic human decency. Answer to M Villasenor' reply: Do you even realize how hypocritical your "policy and authority" are? It says my 19yo daughter, with a paid reservation, is too young to stay in a hotel room, but old enough to be expelled into freezing Chicago streets at night without any help. Your staff said to me, "Don't worry, I'm also a mom," and then kicked mine out. Your "goodwill offer" of BW points - that my daughter won't be able to use for the next two years because of your 21+ policy? You're "compensating" her with something she's literally banned from using?? You call this "dissatisfaction" as if I complained about a cockroach in the room. Your hotel put my daughter in danger! That's not "dissatisfaction." This is about a parent's terror, about what happened to my daughter and what could have happened. It's about a complete failure of basic humanity.

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