Business Details
About
HotelHampton Inn
When you walk in the front door, you will know that the beautiful Hampton Inn Carbondale hotel is the best hotel in Carbondale, Illinois.
The Hampton Inn Carbondale hotel is located at I-57, Exit State Rt. 13 east and 12 miles from the exit right before you enter Carbondale.
The hotel features 80 rooms, some with whirlpool. Our Illinois Hampton Inn has an indoor pool with a whirlpool, sundeck, exercise room, and meeting space for up to 40 people. Hotel amenities include our complimentary continental breakfast, in-room coffeemaker, hairdryer, voicemail, data ports, wireless high-speed internet access, 25'' TV with three HBO channels, and pay-per-view. Laundry/valet services, meeting/banquet facilities, and audio visual equipment are available for a nominal fee.
We love having you here at the Hampton Inn Carbondale hotel in Illinois.
Location
Hours
Reviews
4.0
663 reviews
5 stars
354
4 stars
137
3 stars
62
2 stars
32
1 star
78
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty carpets, bathrooms, and common areas, with some guests reporting bugs and unpleasant odors.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others, particularly management, were criticized for poor customer service and unprofessional behavior.
Renovation Concerns
Many guests noted that the hotel is undergoing renovations, but expressed frustration over the current state of disrepair and cleanliness during this process.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the food while others found it lacking in quality and variety.
Amenities and Maintenance
Guests reported issues with amenities such as the pool being closed and malfunctioning air conditioning, contributing to an overall disappointing experience.
- PSPeter SoccorsoDec 29, 20252.0Can't believe that when you make a reservation? They don't tell you that some of the amenities are not available because they're broken. But you still pay full price. I was one of the reasons why we weren't there because of the amenity. I.e., the pool closed indoor pool. Get to our room and the toilet's broken. The shelves that hold the towels up and in the bathroom, we're falling out of the wall Just freshly remodeled, the hallway on the floor that we stayed in the heat wasn't on get to the second room. The air conditioning is on, and it's 18° outside.
- TSTina SchaulsDec 25, 20251.0I can’t say enough bad things about this hotel. It was extremely dirty. The carpet wasn’t vacuumed, the entryway in my room was sticky. To confirm how dirty it was I took a wet cloth and after couple wipes, it was black. See photos. Remodeled rooms are in disrepair. 1st room I tried, air conditioner unit was falling apart. 2nd row toilet only flushed occasionally. Tried to get help with that, but no one at the front desk and no response to the text, even though they said they would respond right away to that. The towels in the bathroom were sitting right next to the very dirty vent. I can’t believe that Hilton lets this hotel use its name. If I was the hotel manger, I would be embarrassed by the condition of the rooms.
- AGAllen GDec 19, 20253.0A little long on the tooth but does the job. Skip the free breakfast as they may make it with recycled tires or something. Edible. Sorta.
- SBSam BDec 10, 20252.0hotel is in good location the property is under renovation which is making it nicer. ive stayed in better and worse properties. The front desk staff well....... some of them are an aquired taste and customer service is not their best skill. unfortunately bad customer service can make or break your stay. there are other hilton properties in the area.
- HHhousehen1Dec 4, 20251.0I do not recommend this hotel! Our first room was freezing cold, heating/air conditioning unit was broken. Front desk said just push the red button up to 80 the room will warm up in 20-30 minutes. No red button on unit. He came up to help, discovered unit was broken. He moved us to another room which was just as cold but the unit did work and only took an hour to heat the room. It was cold outside but we had reservations, they knew we were coming. The hallways were cold as well. In the morning NO coffee for over an hour. The hotel is under renovations. The bathroom still had construction debris on the floor. This hotel is NOT up to Hilton standards!!
Frequently Asked Questions About Hampton Inn Carbondale
What are the check-in and check-out times at Hampton Inn Carbondale?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does Hampton Inn Carbondale offer free breakfast?
Yes, complimentary buffet breakfast is available for free.
Is parking available at Hampton Inn Carbondale?
Yes, free self-parking is available for guests.
Are pets allowed at Hampton Inn Carbondale?
Yes, both cats and dogs are welcome at the hotel.
What fitness and recreational amenities does Hampton Inn Carbondale provide?
The hotel offers a free fitness center with equipment including elliptical machines, free weights, and treadmills, an indoor pool with a hot tub, and kid-friendly activities.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
Does Hampton Inn Carbondale have business facilities?
Yes, there is a business center and meeting space available for up to 40 people with audio visual equipment.
Is Wi-Fi available at Hampton Inn Carbondale?
Yes, free Wi-Fi is available throughout the public areas and there is a public internet terminal.
What nearby attractions can guests visit around Hampton Inn Carbondale?
Guests can visit The Panic Room - Carbondale for an escape room experience, or enjoy dining at nearby restaurants like Yummy Buffet and Golden Corral Buffet & Grill.
Are there any nearby services useful for travelers staying at Hampton Inn Carbondale?
Yes, guests can find automotive repair at Absolute Body Shop, shopping at Furniture King Inc, and pet supplies at Pure Pet nearby.
How can nearby transport or location features assist guests at Hampton Inn Carbondale?
The hotel is conveniently located at I-57, Exit State Rt. 13 east, making it easy to access by car. Free parking on site supports travelers with vehicles.