Business Details
About
Hotel
Located in Carbondale,IL, the Best Western Saluki Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
747 reviews
5 stars
335
4 stars
205
3 stars
88
2 stars
34
1 star
85
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted severe cleanliness problems, including reports of bed bugs, cockroaches, and dirty bathrooms.
Customer Service
Customers expressed dissatisfaction with the front desk service, citing unhelpful and rude staff responses to complaints.
Room Quality
Guests reported issues with room conditions, including broken amenities, uncomfortable beds, and overall poor maintenance.
Breakfast Experience
While some guests enjoyed the breakfast, others found it lacking variety and quality, with reports of missing items.
Value for Money
Many customers felt the hotel was overpriced for the quality of service and accommodations provided.
- WTWalter Van TiemNov 17, 20255.0Clean and comfortable. Friendly staff and tasty breakfast. I'll definitely be staying here again when I'm back in town
- AEAmber ElliottOct 6, 20251.0We have stayed here several times on trips/visits to SIU, never a major problem before, minor stuff like room hot, fridge didn’t work, but generally didn’t impact our stay. This time however, as soon as we opened the door the swarm of bugs scattered. We went back downstairs and showed the front desk the pictures of the bugs. Her reply, “oh, ok.” And then proceeded to hand me a room key for another room, directly across the hall. When I asked her how she knew there weren’t bugs in there she replied, “no, it’s okay.” Due to it being family weekend, we had no choice. I went across the street to Walmart and bought a can of raid and sprayed our room from top to bottom. To make matter worse, less than 5 minutes handing back the key we watched another guest walk into that room. Nothing was done to remedy the problem, they just passed the bugs on to someone else. This was always our “go to” for a slightly cheaper option when visiting SIU, but at $150/night, I’ll happily pay another place. We won’t be back.
- CHCyrous HSep 29, 20252.0There is never anyone by the front desk. People keep calling hello hello there's nobody there We even called a hotel and hear the phone ringing and the guy still doesn't show up and it said everyday business. Breakfast, I'm the only one sitting here there's nobody else here there's no low-fat milk only a whole milk. Orange it tastes more like water than orange juice. Last night, there were some white stuff in the pool
- PLPeggy LarrySep 7, 20251.0August 12th 2025 BEDBUG BEDBUG INFESTED. Mohammad Patel U should be ASHAMED of Yourself U R the Owner of this BEDBUG FEST HOTEL. Yes Yes we have Pictures from Room 200 that's in LIVE TIME CRAWLING all 3 different Beds We had to Throw awat our CLOTHES. My Family has to get out of bed ALL 3 BEDS HAD BEDBUG CRAWLING. We had to throw away. our clothes that we were sleeping in. The Indian lady and man did even want to look at the Pictures of the BEDBUGS CRAWLING. As we were in the lobby leaving. A African American family came in and the lady and man behind the Desk were telling them that there no room but a room is available now (Rm 200). Also as we were leaving another family were leaving BEDBUGs in there Room too. Mohammad Patel U Know and Knew this HOTEL IS INFESTED WITH BEDBUGS. THIS BEST WESTERN SALUKI INN IS ALL OVER HOTEL REVIEW. CLOSE IT DOWN . nice room with the 3 beds.
- SDSylvia Nuñez DouthittAug 27, 20255.0Beds were a lil stiff for my liking but they had a full breakfast, coffee, creamers, and juice! For it being next to a bar it was pretty quiet in the room. Only bad thing was my laptop did not like the wifi. Its a work laptop so i had to use my mobile hotspot to work while there.
Frequently Asked Questions About Best Western Saluki Inn
What are the operating hours of Best Western Saluki Inn?
Best Western Saluki Inn is open 24 hours every day of the week.
Does Best Western Saluki Inn offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for all guests at Best Western Saluki Inn.
What amenities can guests expect at Best Western Saluki Inn?
Guests can enjoy free internet access, cleanliness, value prioritization, a restaurant, and superior customer service.
Where is Best Western Saluki Inn located?
Best Western Saluki Inn is located at 801 N GIANT CITY RD, Carbondale, IL 62902, US.
Is there a restaurant available at Best Western Saluki Inn?
Yes, Best Western Saluki Inn has an on-site restaurant available for guests.
What special offer is currently available at Best Western Saluki Inn?
Stay 2 nights and get a $50 Best Western Gift Card.
How can I contact Best Western Saluki Inn by phone?
You can call Best Western Saluki Inn at +1 618-351-6611.
What nearby truck rental service is available near Best Western Saluki Inn?
The U-Haul Neighborhood Dealer is available nearby for truck rentals, which can be convenient for guests needing moving or transportation services.
Are there nearby dining options near Best Western Saluki Inn?
Manny's, a pub and American restaurant, is located nearby offering guests a casual dining experience after their stay.
How can nearby businesses help guests during their stay at Best Western Saluki Inn?
Guests can easily access truck rentals at U-Haul Neighborhood Dealer for moving needs and enjoy meals or drinks at Manny's pub nearby, enhancing their overall stay experience.