Brand Certified
Best Western Plus Bourbonnais Hotel & Suites
4.0(201 reviews)
Certified by Best Western Plus Bourbonnais Hotel & Suites • Mar 01, 2026
Business Details
62 Ken Hayes Dr, Bourbonnais, IL
60914-9347, United States
Certified by Best Western Plus Bourbonnais Hotel & Suites • Mar 01, 2026
(815) 932-4411
Certified by Best Western Plus Bourbonnais Hotel & Suites • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Plus Bourbonnais Hotel & Suites • Mar 01, 2026
About
Certified by Best Western Plus Bourbonnais Hotel & Suites • Mar 01, 2026
HotelBest Western Plus
At the Best Western Plus Bourbonnais Hotel & Suites, our biggest priority is leaving a lasting impression, long after you check out. You’ll notice our hotel's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler’s favor. Located in Bourbonnais,IL our hotel comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
Location
Certified by Best Western Plus Bourbonnais Hotel & Suites • Mar 01, 2026
Best Western Plus Bourbonnais Hotel & Suites
62 Ken Hayes Dr, Bourbonnais, IL
60914-9347, United States
Hours
Certified by Best Western Plus Bourbonnais Hotel & Suites • Mar 01, 2026
Reviews
4.0
201 reviews
5 stars
114
4 stars
37
3 stars
13
2 stars
14
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Letonya and Carmen for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and bathrooms, with some guests reporting unsanitary conditions.
Amenities and Maintenance
Guests expressed disappointment over broken amenities, such as the pool and breakfast machines, and issues with room maintenance.
Mixed Experiences
While some guests had positive experiences with their stays, others reported significant issues, leading to a mixed overall impression of the hotel.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the options while others found it lacking or poorly stocked.
- RGRobert GoetterFeb 26, 20265.0Really amazing staff with some great rooms! Restaurant was closed though I wish I would have known that before booking
- CLChristian LuetkemeyerJan 19, 20265.0Heather was the booking agent and was very helpful and patient.
- JCJoe COct 27, 20255.0Very updated best western, great value. Staff was awesome.
- LALizy AmericaOct 8, 20251.0“BEDBUGS” If you're thinking of coming to this hotel right now, think about it. It's full of bedbugs in all the rooms. We're 30 workers and 20 of us are infected. Don't come here. If anyone knows of a lawyer in this area, let me know so I can call them and file a class-action lawsuit. I have small children and when I get home that's when the problems start.
- DWDave WeversOct 3, 20255.0Great motel
Brand Certified Facts from Best Western Plus Bourbonnais Hotel & Suites
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Certified March 01, 2026Yext Knowledge Graph
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