Hampton Inn & Suites Bolingbrook

Reviews

• KJ

  Kwabena Jones

  1 day ago
  5.0
  Great Experience. Leon was awesome
• JA

  Jonathan Ahl

  Dec 30, 2025
  2.0
  Staff was friendly, breakfast was good, rooms were ok (numerous dings in the wall that hadn't been repaired and painted made it feel run down) Biggest issues were: - Stayed for two nights (two rooms) and was told housekeeping was available on request. I requested, but was told housekeeping was "at capacity" and could not tend to my room. Don't offer what you can't deliver. And, I'm guessing that if I had two one night stays instead of one two night stay, they could have found the capacity. - Booked on the Hilton app and had confirmation for adjoining rooms. Did not receive adjoining rooms. To be fair, this might be Hilton app fault, not this hotel. - Two busses were parked very close to the side entrance, blocking more than a dozen parking spaces that would have been very convenient to use considering the massive rainstorm the first day of our visit and the snowstorm the second day. I'm not sure why the busses got priority to park in these spaces.
• RB

  Rustam Bilyalov

  Dec 19, 2025
  5.0
  The best choice is always Hilton! So many times tried different hotels ! The best choice!
• SK

  Sharia Kennedy

  Nov 28, 2025
  2.0
  Experience at Hampton Inn, Bolingbrook, Illinois I have stayed at this Hampton Inn multiple times without issue. However, during my most recent visits, my experience felt unfair and at times discriminatory. About two weeks prior to my current stay, the same employee questioned my pets, insisting that nothing about them appeared on my reservation. I had clearly indicated on the Hilton website that I have two service animals, and I do not book through third-party sites. He then said that pets are not allowed on the third floor. I explained that this is a disability room, so service animals must be allowed. Yet he continued to insist that pets cannot be on the third floor, even though other guests on that floor had dogs. Today, the same employee approached my daughter while we were outside. He asked which room she was in and pointed to our pet bags, asking about them, even though he had seen us and our pets on multiple prior stays. This interaction was unnecessary and intrusive, and it felt like we were being singled out. Additionally, before this reservation, he attempted to charge my card at 12:00 p.m., long before the scheduled check-in at 3:00 p.m., which added unnecessary stress and required me to come to the front desk. Overall, these repeated interactions made it clear that this employee was enforcing rules inconsistently and treating us differently than other guests. Guests who pay hard-earned money, especially those with service animals, deserve to be treated fairly and consistently, without being singled out or questioned unnecessarily. No employee should feel they have the power to treat guests differently based on personal assumptions.
• KE

  Kennedy Elliott

  Oct 25, 2025
  5.0
  My boyfriend and I stayed here for 18 days and had a great experience from start to finish. The rooms were always clean and comfortable, and the staff was incredibly friendly and accommodating. The location is super convenient, and I really appreciated how pet-friendly the hotel was — I had no issues at all with my two dogs. The hotel was quiet despite being so close to I55. Overall, it felt like a home away from home. Highly recommend!

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