Holiday Inn Express & Suites Bensenville - O'Hare by IHG

Reviews

• AT

  Allison Templin

  Apr 3, 2026
  5.0
  I stayed here in December Ior January think when I didn't want to stay at home. Excellent as always
• CJ

  cupcake j

  Mar 30, 2026
  5.0
  3rd time I'm staying and staff are really friendly. They go above and beyond in providing recommendations on good places to eat and in making sure that I had a comfortable stay.
• RK

  Rick K-man

  Mar 23, 2026
  3.0
  Did a stay and fly. Called hotel to let them know we had a group of 12 that needed a ride from airport. Only sent regular shuttles. We waited almost an hour, trying to get on 3 of their shuttles, which they said they sent for us, but they allowed others on and filled it while we tried explaining it to the driver. Use caution when traveling with a larger group!
• AR

  Art Reyes

  Mar 13, 2026
  3.0
  Hotel has a great, clean atmosphere with a solid breakfast. However, during a 3 night stay the room cleaning service only showed up once and didn't really do anything that one time. Towels were not replenished and toilet paper was left low (which was low to begin with on check in day). This prompted me to see the front desk when I got back in late at night to replenish basic needs. Also, we had a hot water issue in the middle of the day and needed to wait for the issue to be resolved after contacting the front desk. Additionally, the one preference I marked on my booking was to be located far from the elevators. Upon check in, the first room I was assigned was literally the first room next to the elevator. To their credit, the front desk did move me to a room located further from the elevator upon my request. If that room was already available, why wasn't my preference met? If you don't mind such inconveniences, this hotel is clean, affordable, and located conveniently near ORD.
• JL

  Jimmie Lockett

  Mar 4, 2026
  4.0
  I was staying at the Holiday Inn. Bensonville, for work. I got extended for a couple more weeks and I did the recheck in but something went wrong between the front desk and the cleaning service. My room ways cleaned and some of my belongs was thrown away and the rest was turned in at the front desk. I immediately went to the front desk and spoke with Vega. She asked me for a list of everything that I was missing and said she will report to her manager Gunjan. The next morning, I went down and spoke with the manager, and she had asked me, what was the value of the items that was missing. I told her what the value was.She didn't question it.She went to the back and came back with the envelope with that amount with sorry written on it. I was very appreciative and thankful. I just want to thank Vega and Gunjan, for their help.

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