Business Details
About
HotelHampton Inn
The Hampton Inn & Suites Chicago/Aurora, IL is a gorgeous hotel in Illinois! Whether travel brings you to the western suburbs of Chicago for business or pleasure, our hotel is a great place to stay.
In Aurora, Illinois this Hampton Inn & Suites hotel offers high-speed internet access, "On the House" complimentary breakfast, all rooms with microwave and refrigerator, fabulous 6,000 square foot indoor pool complex and five meeting rooms with video conferencing capability.
This hotel in Aurora offers a huge, well decorated hotel lobby with a golf theme. Our hotel rooms are either 1 king size bed or 2 queen beds or 1 bedroom suites or our new family suites complete with bunk beds.
Our Illinois hotel is located at the intersection of I-88 (Chicago hi-tech corridor) and Orchard Road in Aurora, Illinois. Chili's restaurant is just down the block and Wayter Payton's Brewpub is a short drive from the hotel. The Hollywood Casino is five miles away in downtown Aurora, Illinois. Come give us a try at the Hampton Inn & Suites and your kids will smile sliding down our giant frog in the pool complex.
We love having you here at the Hampton Inn & Suites Chicago/Aurora hotel in Illinois.
Location
Hampton Inn & Suites Chicago/Aurora
2423 Bushwood Drive, Aurora, IL
60506, United States
Hours
Reviews
4.4
872 reviews
5 stars
573
4 stars
185
3 stars
57
2 stars
28
1 star
29
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness and well-maintained rooms, although there were some complaints about specific issues like stained bedding and ants in the pool area.
Staff Performance
While most reviews highlighted friendly and accommodating staff, several customers reported negative experiences with a specific front desk employee, Jennifer, citing rudeness and unprofessional behavior.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking, with complaints about cold food and limited options.
Pool Area
The pool area was frequently mentioned as a highlight, especially for families, with many praising its cleanliness and amenities, although there were concerns about noise levels and maintenance.
Customer Service Issues
Several guests reported dissatisfaction with customer service, particularly regarding billing issues and lack of responsiveness from management.
- DNDaryl Nitz2 days ago5.0Kelly, Amanda, and the other staff members are great. Hotel is easily the best in the area. Rooms are spacious. Location great. Breakfast superior. Pool is huge. It is a large property but well maintained. Worth the extra money.
- KMKristi MartinDec 10, 20251.0Careful on this property - they cater to Youth Sports events and the common areas are over-run by screaming kids and loud parents. We complained to the hotel management and the guy with the red hair and beard said he would do something but did nothing! It was soooo loud and the lobby was crazy place and the entire hotels was not controlled by the hotel management. AND worst is that the common areas were filled with trash and food and screaming people! Avoid at all cost.
- JVJoey VillanuevaDec 6, 20253.0Rooms we're very clean and well kept and breakfast was great. My kids enjoyed the kiddie pool, while wife and I relaxed in the jacuzzi. The big issue i had was the person working the front desk named Jennifer or Jenn. Very rude and unprofessional. Was confirmed from another personnel that there has been a lot of complaints regarding her, yet management refuses to take appropriate action towards her behavior.
- SCsimon chanDec 4, 20253.0Gross comforter has blood on it
- SRSara RagainsNov 26, 20255.0Very nice hotel. Everything was clean and well maintained. Pool area is wonderful with a large hot tub, nice regular pool and a cool kid pool with a slide and splash features. Breakfast was good with fun waffle toppings. Breakfast hours go until 10am which was greatly appreciated as someone who likes to sleep in. We will definitely be back. 🙂
Frequently Asked Questions About Hampton Inn & Suites Chicago/Aurora
What types of rooms are available at Hampton Inn & Suites Chicago/Aurora?
The hotel offers rooms with 1 king size bed, 2 queen beds, 1 bedroom suites, and family suites with bunk beds.
Is breakfast included at Hampton Inn & Suites Chicago/Aurora?
Yes, complimentary breakfast is available with buffet options.
What time is check-in and check-out at the hotel?
Check-in starts at 4:00 PM and check-out is at 11:00 AM.
Is Hampton Inn & Suites Chicago/Aurora pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free parking and is it accessible?
Yes, free self-parking is available and accessible parking spaces are provided.
Are there any indoor swimming pools at the hotel?
Yes, the hotel features a large 6,000 square foot indoor pool complex with two indoor pools.
What fitness amenities are provided at Hampton Inn & Suites Chicago/Aurora?
A free fitness center is available with equipment including treadmills, elliptical machines, free weights, and weight machines.
Is high-speed WiFi available for guests at the hotel?
Yes, free WiFi is available in public areas throughout the hotel.
Are there any nearby dining options to Hampton Inn & Suites Chicago/Aurora?
Yes, nearby dining includes Lou Malnati's and Aurora - Lou Malnati's Pizzeria, as well as Potbelly Sandwich Shop and Smallcakes bakery.
What nearby entertainment or shopping options are available near the hotel?
Guests can visit Hollywood Casino located about five miles away in downtown Aurora or shop at the hotel's convenience store.