Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsExtended Stay HotelCandlewood Suites
Enjoy Hotel's Aurora, Illinois Location Near ChicagoThe distinguished Candlewood Suites® Hotel Aurora - Naperville is just 45 miles west of downtown Chicago and 45 minutes from Chicago O'Hare (ORD) and Chicago Midway (MDW) Airports. Adjacent to the high-tech corridor and I-88, this hotel's all-suite Aurora accommodations promise Illinois visitors a comfortable home base for extended business trips and leisurely vacations.With area companies, including Toyota, Hyundai, Kraft, Nestle and Nissan, within minutes of Aurora, this Illinois hotel's corporate guests enjoy easy access to meetings and business engagements. The hotel's proximity to Naperville, IL puts guests near JP Morgan Chase, Oberweis Dairy and Wendy's Corporate, too.Shoppers visiting Aurora, Illinois love this hotel's location two miles from Chicago Premium Outlets. Top attractions like Hollywood Casino, Raging Waves Waterpark and Orchard Valley Golf Course are also near the hotel's location.Near Naperville, IL and the Chicago area, this hotel's accommodations not only promise convenient access throughout northeast Illinois, but also helpful perks like a 24-hour Fitness Center and Business Center, a 24-hour Candlewood Cupboard convenience store and full kitchens in all rooms. This hotel is 100% non-smoking and pet-friendly. We invite you to embrace the Midwest and stay with the best at the Candlewood Suites® Hotel Aurora - Naperville!
Location
Candlewood Suites Aurora-Naperville by IHG
2625 West Sullivan Rd, Aurora, IL
60506, United States
Hours
Reviews
3.8
620 reviews
5 stars
317
4 stars
115
3 stars
47
2 stars
27
1 star
114
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and reports of pests such as roaches.
Customer Service
While some guests praised the staff, particularly the manager Robert for being helpful and accommodating, many others reported poor service and lack of responsiveness to complaints.
Maintenance Problems
Multiple guests experienced issues with room maintenance, including malfunctioning appliances, leaks, and inadequate repairs.
Value for Money
Some customers found the hotel to be a good value for the price, especially for extended stays, while others felt it was overpriced given the condition of the facilities.
Mixed Experiences
Overall, experiences varied widely, with some guests enjoying their stay and others expressing strong dissatisfaction, particularly regarding cleanliness and service.
- MPMiguel A Padilla5 days ago1.0Sticky and stinky bed and room
- GCGabriel ChairezDec 19, 20255.0Great rooms, quiet lots of extra facilities liked staying here. Friendly staff
- LDLaura DobbersteinDec 16, 20253.0We shouldn't have been given a room that needed repairs before we even checked in, and it needed to be much cleaner. Myself, my husband and dog stayed here while I had business to take care of nearby. Overall, it was fine. Lots of families living there so be prepared for noisy hallways. But the rooms were large and the beds were comfy. However, the room was not very clean or well maintained. The dishwasher had water in the bottom of it (we didn't use it) and the refrigerator made some AWFUL noises that woke us up at night a few times. I found a Cheerio on the floor and the doors around the handles and the light switches were visibly dirty. But what really bothered us is that we were given a room that needed repairs and were not given any notice about it when we checked in. The next morning, a maintenance guy knocked on our door and told us there was a leak he had to fix. We didn't know what he meant because we hadn't noticed that there was a big bubble of water under the paint near the ceiling in our bathroom. Why were we given a room that needed maintenance in the first place? And then to not give us any warning? We weren't dressed or anything and our dog wasn't going to like having a stranger in there with us. We told them to call us first and then they could come repair the leak, but they did not bother us the rest of our stay, which we did appreciate. I'm glad that bubble didn't burst and get the light fixture wet.
- DSDavid ShahDec 15, 20255.0I loved this hotel, me and my wife were very comfortable in our bed and they also had a tv so it was perfect for a couples night. Also in the morning I went to the gym and had a great workout with the cable machine. Overall a great experience here and I will be staying again!
- DLDiego LopezDec 11, 20251.0ROACHES ON BED! Smells bad the moment you walk in. Haven’t got a refund. Manager went ghost on me. DO NOT STAY HERE.
Frequently Asked Questions About Candlewood Suites Aurora-Naperville by IHG
What are the check-in and check-out times at Candlewood Suites Aurora-Naperville?
Check-in time is at 16:00 and check-out time is at 11:00.
Does Candlewood Suites Aurora-Naperville offer free parking for guests?
Yes, free parking is available for guests at this hotel.
Are pets allowed at Candlewood Suites Aurora-Naperville?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Is there a fitness center available at Candlewood Suites Aurora-Naperville?
Yes, the hotel features a fitness center that is available for free to guests, equipped with elliptical machines, free weights, and treadmills.
Does the hotel offer digital or contactless check-in and check-out?
Yes, the hotel provides contactless check-in and check-out along with digital guest room keys.
What safety and sanitation measures are in place at Candlewood Suites Aurora-Naperville?
The hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, employees trained in cleaning procedures and hand washing, and provides sanitizer throughout the property.
Are there any nearby attractions or places of interest near Candlewood Suites Aurora-Naperville?
Yes, guests can visit the Chicago Premium Outlets, Hollywood Casino, and Raging Waves Waterpark, all located nearby for entertainment before or after their stay.
How can guests use nearby services like banks or mortgage brokers while staying at the hotel?
Several mortgage brokers and banks such as First American Title and Guild Mortgage are located near the hotel, enabling guests to handle financial services conveniently during their stay.
What nearby fitness or wellness centers can guests visit around Candlewood Suites Aurora-Naperville?
Guests can access the USA Athletic Club & Spa for gym and spa services, as well as swim coaching at Swim With Bill located nearby.
Does the hotel offer housekeeping and laundry services?
Housekeeping services are available and laundry facilities are self-service for guest convenience.