Business Details
About
Hotel
At the Best Western Plus Parkway Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Parkway Hotel will stand out among other hotels in Alton,IL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Parkway Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Hours
Reviews
4.0
625 reviews
5 stars
312
4 stars
154
3 stars
58
2 stars
39
1 star
62
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about the cleanliness of rooms and common areas, with reports of dirty carpets, unclean bathrooms, and unpleasant odors.
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude service and poor management responses to complaints.
Maintenance Problems
Guests frequently mentioned maintenance issues, including broken elevators, malfunctioning appliances, and general wear and tear in the hotel.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found the food lacking in quality and freshness.
Deposit Policy
The requirement for a $200 cash deposit for local guests was criticized as excessive and unprofessional, leading to dissatisfaction among many customers.
- DWDale WatkinsOct 27, 20253.0If I enjoyed flat pillows I would give it 5 stars but I dont
- MHMary HobbsOct 27, 20251.0The place is filthy No hot water two. Coffee makers that did not work the area is dangerous. The hotel requires a 200 dollar cash deposit for every room that you book if you live local area to the hotel because of all the damage the local people do to there rooms. Iam 67 years old ism not a party animal The entire hotel smelled of weed. Worse place I have ever stayed. Giving one star is generous
- CBChris BownOct 24, 20251.0Did not clean our room one day during our stay. Argued with the front desk. Lied about being at full capacity and they were not. Said if I wanted my room cleaned to let them know.🤷♀️...maids ended up talking to me and being great..one corporate operator hung up on me when I called. Never stay here again!!!!
- AAAdamOct 13, 20255.0Good and very nice 👍 Rooms and Service
- RMRenee MitchellOct 5, 20253.0We've stayed 3 times. We've had issues each time and will not be staying again. With the first visit we immediately noticed the bathroom was dirty and no housekeeping staff was working so we had to change rooms. With the 2nd visit the refrigerator was barely cool and had no way to adjust the temperature. On the third visit there was no body wash, and outlet next to the bed didn't work and the room was somehow cold, yet humid. Also, the fan had to be left on at all times to help manage the humidity. The breakfast lacks selection and flavor.
Frequently Asked Questions About Best Western Plus Parkway Hotel
Does the Best Western Plus Parkway Hotel offer free breakfast?
Yes, the hotel offers free breakfast to all guests.
Is there a fitness center available at the Best Western Plus Parkway Hotel?
Yes, guests have access to a fitness center on the property.
Are pets allowed at the Best Western Plus Parkway Hotel?
Yes, pets are welcome at the hotel.
Is the Best Western Plus Parkway Hotel a smoke-free property?
Yes, the hotel is a smoke-free property.
Does the Best Western Plus Parkway Hotel provide free Wi-Fi?
Yes, free Wi-Fi is available for all guests.
What amenities do guest rooms at the Best Western Plus Parkway Hotel include for business travelers?
Guest rooms include a spacious work desk and free internet access for business travelers.
Can I keep my drinks and snacks cool in the rooms during an extended stay?
Yes, each room provides an in-room mini fridge ideal for drinks and snacks during extended stays.
Is there a special promotion for guests staying multiple nights at the Best Western Plus Parkway Hotel?
Yes, stay 2 nights and get a $50 Best Western Gift Card as a special offer.
What are the hotel’s operating hours?
The hotel is open 24 hours a day, seven days a week.
What nearby lodging options are available around the Best Western Plus Parkway Hotel?
Nearby lodging options include the Hampton Inn & Suites St. Louis/Alton.
Are there fast food restaurants near the Best Western Plus Parkway Hotel?
Yes, there are multiple Burger King fast food restaurants located nearby for quick dining options.
How can nearby hotels like Hampton Inn & Suites St. Louis/Alton help me when staying in Alton, IL?
If the Best Western Plus Parkway Hotel is fully booked, nearby hotels such as Hampton Inn & Suites St. Louis/Alton offer great alternative accommodations in the area.