Business Details
About
HotelBest Western
At the Best Western Plus Parkway Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Parkway Hotel will stand out among other hotels in Alton,IL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Parkway Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Hours
Reviews
4.0
625 reviews
5 stars
313
4 stars
154
3 stars
58
2 stars
39
1 star
61
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including dirty bathrooms, musty smells, and unclean common areas.
Staff Performance
While many customers praised the friendliness and helpfulness of the staff, there were also reports of rude service and unprofessional behavior.
Maintenance Problems
Guests reported various maintenance issues, including broken elevators, malfunctioning appliances, and general wear and tear in the rooms.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and selection.
Value for Money
Some guests felt the hotel provided good value for the price, while others expressed dissatisfaction with the overall experience relative to the cost.
- DWDale WatkinsOct 27, 20253.0If I enjoyed flat pillows I would give it 5 stars but I dont
- CBChris BownOct 24, 20251.0Did not clean our room one day during our stay. Argued with the front desk. Lied about being at full capacity and they were not. Said if I wanted my room cleaned to let them know.🤷♀️...maids ended up talking to me and being great..one corporate operator hung up on me when I called. Never stay here again!!!!
- AAAdamOct 13, 20255.0Good and very nice 👍 Rooms and Service
- RMRenee MitchellOct 5, 20253.0We've stayed 3 times. We've had issues each time and will not be staying again. With the first visit we immediately noticed the bathroom was dirty and no housekeeping staff was working so we had to change rooms. With the 2nd visit the refrigerator was barely cool and had no way to adjust the temperature. On the third visit there was no body wash, and outlet next to the bed didn't work and the room was somehow cold, yet humid. Also, the fan had to be left on at all times to help manage the humidity. The breakfast lacks selection and flavor.
- JLJames LeonardSep 14, 20252.0Requested linens changed every third day during my weeks stay...no change in seven days. Today (September 14, 2025@5:35pm), yesterday, last Saturday and Sunday my room was not serviced. Not worth it for a non-white to stay here and be treated as a guest for the price everyone is charged.
Frequently Asked Questions About Best Western Plus Parkway Hotel
Does the Best Western Plus Parkway Hotel offer free breakfast?
Yes, the hotel offers free breakfast to all guests.
Is there a fitness center available at the Best Western Plus Parkway Hotel?
Yes, guests have access to a fitness center on the property.
Are pets allowed at the Best Western Plus Parkway Hotel?
Yes, pets are welcome at the hotel.
Is the Best Western Plus Parkway Hotel a smoke-free property?
Yes, the hotel is a smoke-free property.
Does the Best Western Plus Parkway Hotel provide free Wi-Fi?
Yes, free Wi-Fi is available for all guests.
What amenities do guest rooms at the Best Western Plus Parkway Hotel include for business travelers?
Guest rooms include a spacious work desk and free internet access for business travelers.
Can I keep my drinks and snacks cool in the rooms during an extended stay?
Yes, each room provides an in-room mini fridge ideal for drinks and snacks during extended stays.
Is there a special promotion for guests staying multiple nights at the Best Western Plus Parkway Hotel?
Yes, stay 2 nights and get a $50 Best Western Gift Card as a special offer.
What are the hotel’s operating hours?
The hotel is open 24 hours a day, seven days a week.
What nearby lodging options are available around the Best Western Plus Parkway Hotel?
Nearby lodging options include the Hampton Inn & Suites St. Louis/Alton.
Are there fast food restaurants near the Best Western Plus Parkway Hotel?
Yes, there are multiple Burger King fast food restaurants located nearby for quick dining options.
How can nearby hotels like Hampton Inn & Suites St. Louis/Alton help me when staying in Alton, IL?
If the Best Western Plus Parkway Hotel is fully booked, nearby hotels such as Hampton Inn & Suites St. Louis/Alton offer great alternative accommodations in the area.