Business Details
About
HotelBest Western
Located in Pocatello,ID, the Best Western Pocatello Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
1,615 reviews
5 stars
708
4 stars
482
3 stars
193
2 stars
84
1 star
148
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, although some had negative experiences with specific employees.
Room Conditions
Feedback on room conditions was mixed; while some found rooms clean and comfortable, others reported issues with cleanliness, maintenance, and layout.
Amenities
The hotel offers a variety of amenities, including a 24-hour pool and hot tub, and a complimentary breakfast, which received generally positive remarks.
Value for Money
Guests noted that the hotel provides decent value for the price, though some felt it was overpriced for the quality and condition of the rooms.
Accessibility Issues
Several reviews highlighted accessibility concerns, particularly for guests with mobility issues due to stairs and lack of elevators.
- DADenise Alatrista4 days ago5.0Had to pop up to Pocatello for a family funeral. As always prices were reasonable, rooms were clean and comfortable. Breakfasts were amazing. Staff was helpful and friendly. My go to place. They never disappoint. Best part they are close to everywhere.
- KDKat DillenDec 19, 20251.0Ashley removed my belongings and stripped my room when I didn’t check out yet. I went to grab some breakfast, and came back to the room stripped and my stuff gone including medication. Ashley had decided to remove my stuff and strip the room without confirming my departure. When I spoke with the head housekeeper, her attitude was horrendous and she treated me like I was the inconvenience and I did the wrong thing by coming back. She went on to state how this is just policy and they have every right to do this. After the conversation with the head housekeeper (who neglected to provide her name) I spoke with the hotel manager Chance Summers and she apologized, but stood by the behavior of her employees and stated that they can do this and i would be surprised what people leave. Just because some people do it, doesn’t give the right to remove belongings and forcefully check me out before my checkout time based on assumption. When I asked for a refund for the unused time, the manager refused to resolve it there with a refund and instead said I can take her work and email about getting a discount on a full price stay in the future. I am very unsatisfied with the service provided, the lack of resolution and overall the whole situation. I will note, all the gentlemen at the property were outstanding! They were respectful and compassionate about the situation, whereas the ladies I dealt with were extraordinarily questionable.
- LSLee SNov 22, 20252.0Place was kinda dated. Hallways needed attention. Bed was in need of replacement The sink is outside the restroom right next to the door making a weird layout. But it’s a 113$ room and it shows why so cheap
- AWAlicia WilkinsonOct 24, 20255.0Always a pleasure! Karl is very friendly and courteous!
- WCWarren CaudleOct 10, 20255.0We were in the East Wing, very clean and quiet. Highly recommended.
Frequently Asked Questions About Best Western Pocatello Inn
Does the Best Western Pocatello Inn offer complimentary breakfast?
Yes, complimentary breakfast is available for all guests at Best Western Pocatello Inn.
Is there a fitness center available at the Best Western Pocatello Inn?
Yes, the hotel features an available fitness center for guest use.
Can guests use a hot tub at Best Western Pocatello Inn?
Yes, a hot tub is available at the property.
Is the Best Western Pocatello Inn a smoke-free property?
Yes, it is a smoke-free property to ensure a healthy environment for all guests.
Does Best Western Pocatello Inn provide Wi-Fi access?
Yes, free Wi-Fi is available throughout the hotel for guest convenience.
What are the operating hours of Best Western Pocatello Inn?
The hotel is open 24 hours a day, 7 days a week, allowing guests to check in and out at any time.
Where is Best Western Pocatello Inn located?
It is located at 1415 Bench Rd, Pocatello, ID 83201, USA.
Are there other hotels nearby Best Western Pocatello Inn?
Yes, Clarion Inn is a nearby hotel that guests may consider for alternative accommodations or visits.
What nearby attractions can guests visit when staying at Best Western Pocatello Inn?
Guests can visit the Craters Of The Moon National Monument, a notable landmark and historical site near the inn.
How can nearby hotels like Clarion Inn affect a guest's experience at Best Western Pocatello Inn?
Nearby hotels such as Clarion Inn provide additional accommodation options, and their proximity can be helpful for larger groups or overflow needs.