Business Details
About
Hotel
Find your fun at the new Tru by Hilton Idaho Falls. Just off I-15 and Highway 20 along the Snake River Riverwalk, our hotel is minutes from historic downtown and the airport. Our efficient rooms include free WiFi, a large HDTV with premium channels, and big, bright bathroom with premium Not Soap, Radio products.
Start your day with free, hot breakfast favorites, from healthy chicken sausages and fruit to indulgent waffle boats. Fresh, hot LavAzza coffee, tea and hot chocolate is always available in the lobby, which you can jazz up with flavored syrups. When cravings hit, stop by our 24/7 market with gourmet snacks, local treats and single-serve wine and beer.
Hang out in our huge lobby, with plenty of device-charging spots and free WiFi. Work from a semi-private alcove, relax on the outdoor patio or take a dip in our indoor pool. When you need to go, take our complimentary shuttle to the airport.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.2
698 reviews
5 stars
424
4 stars
135
3 stars
64
2 stars
24
1 star
51
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Mixed reviews on cleanliness; some guests reported clean rooms while others found hair and stains in their bathrooms.
Customer Service
Customer service experiences varied widely; some praised friendly staff while others reported rude or unhelpful interactions.
Room Size
Many guests noted that rooms are small and cramped, which may not be suitable for longer stays or families.
Amenities
Amenities such as breakfast and pool received positive feedback, but some guests were disappointed by limited options and noise levels.
Noise Issues
Several reviews highlighted noise problems, including thin walls and disruptive guests, impacting sleep quality.
- MMMike MOct 19, 20255.0Stay here quite a bit for work. Rooms are always clean and serviced is good. Close proximity to downtown and the greenbelt.
- DMDawn MortensenOct 10, 20254.0Freshly renovated. Friendly staff. Rooms/bathroom are clean enough. Could use some more attention to thourogness of cleaning. Shower walls weren't wiped down, found a long hair in my sheets when I went to get in bed and fake eyelashes on the floor.
- JFJohn FacklerSep 21, 20255.0Great comfort and value! We’d heard rooms were small, but ours was just the perfect size. Hotel has all the amenities of other Hilton properties, such as Hampton Inn. Staff was friendly and helpful. Bed was great. Breakfast was very good also. We will return here again!
- JJJared J.Sep 19, 20254.0Newer hotel. Tight but comfortable rooms
- SDSaskia DAug 31, 20253.0Room was practical and clean. Hotel was located in front of the river making it easy to walk to restaurants and viewpoints. Everything about our stay was pleasant except the check-out process. When I arrived to the front desk this morning my coworker was already standing there waiting for someone to help him. A woman was stocking the breakfast and a man was vacuuming the chairs. My coworker told me he had already told the man that he wanted to check out and receive an email and he just replied “ok” and then went and picked up the vacuum. The woman stocking breakfast asked us nicely if we needed help after a minute and we said yes we’d like to check out. She said ok I’ll get him to come check you out. She went over to the man vacuuming and asked him to come over. He eventually came and when he did he ignored my coworker and asked me what I needed. I told him I want to check out and make sure my Hilton honors member number is attached to my stay. He asked for my information and confirmed it was. He then stood up to walk away and I asked him if he had my email for a receipt. He looked at me blankly. I got nervous and asked again and he just said “yes”. He would not confirm otherwise. He turned around again and picked up the vacuum walking away. My coworker said “excuse me” and the man turned around again looking irritated. My coworker said “I also need to check out, I asked you before as well” and the man replied “ok” and just walked away. I had to tell my coworker to let it go and we’ll figure it out later because I was so uncomfortable with the situation. It was extremely strange incredibly rude. We were left dumbfounded. I understand staffing handicapped employees (which I’m not sure if he was or not) but this man literally refused to do his job.
Frequently Asked Questions About Tru by Hilton Idaho Falls
What are the check-in and check-out times at Tru by Hilton Idaho Falls?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does Tru by Hilton Idaho Falls provide free WiFi for guests?
Yes, the hotel offers free WiFi in public areas as well as public internet terminals.
Is parking available at Tru by Hilton Idaho Falls?
Yes, self-parking is available free of charge for guests.
Are pets allowed at Tru by Hilton Idaho Falls?
Yes, both cats and dogs are welcome at the hotel.
Does Tru by Hilton Idaho Falls have fitness and recreational facilities?
Yes, the hotel has a free fitness center, an indoor pool, and a game room for guests to enjoy.
What kind of breakfast is served at Tru by Hilton Idaho Falls?
A free, hot breakfast is available, including healthy options like chicken sausages and fruit, as well as indulgent waffle boats.
Is there a bar at Tru by Hilton Idaho Falls?
Yes, the hotel features a bar where guests can enjoy drinks.
How can I reach Tru by Hilton Idaho Falls from the airport?
While there is no airport shuttle or transfer service provided directly, the hotel offers a complimentary shuttle to the airport.
What nearby restaurants can I visit when staying at Tru by Hilton Idaho Falls?
Nearby dining options include The Garden Grille & Bar, The Great American Grill, Applebee's Grill + Bar, Chili's Grill & Bar, and DIABLAS KITCHEN, offering a variety of American and comfort food experiences.
What attractions or outdoor locations are near Tru by Hilton Idaho Falls?
Guests can enjoy nearby natural attractions such as the Snake River, The Falls In Idaho Falls park, Palisades Reservoir, and Grand Teton National Park for outdoor activities and sightseeing.
Are there other hotels near Tru by Hilton Idaho Falls for comparison or overflow stays?
Yes, several hotels are nearby including Hampton by Hilton, Hampton Inn Idaho Falls/Airport, Best Western Driftwood Inn, Hilton Garden Inn Idaho Falls, Guest House Inn and Suites, Red Lion Hotel On The Falls, Super 8, Quality Inn Idaho Falls, Le Ritz Hotel & Suites, and Rodeway Inn.