Business Details
About
Hotel
At the Best Western Plus CottonTree Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus CottonTree Inn will stand out among other hotels in Idaho Falls,ID. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus CottonTree Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus CottonTree Inn
900 Lindsay Blvd, Idaho Falls, ID
83402, United States
Hours
Reviews
4.3
1,233 reviews
5 stars
710
4 stars
337
3 stars
77
2 stars
46
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly highlighting individuals like Tressa and Ethan for their exceptional service.
Cleanliness Issues
Numerous reviews pointed out significant cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests feeling disgusted by the state of their accommodations.
Amenities and Facilities
While some guests enjoyed the pool and breakfast options, others reported issues such as the hot tub being out of service and a lack of microwaves in rooms.
Management Concerns
Several reviews criticized the management's responsiveness and customer service, with specific incidents of rudeness and lack of accountability noted.
Room Condition
Feedback indicated that many rooms were outdated and in need of maintenance, with complaints about uncomfortable beds and general wear and tear.
- EJEverett JohnsonNov 9, 20255.0The Best Western in Idaho Falls was an excellent place for a 3 night, 4 day stay in Idaho Falls, Idaho. The personnel were professional in that the front desk was always staffed, breakfast well prepared, and any questions I asked, they quickly provided answers and solutions. The room was clean, neat, spacious, and well stocked with routine items. The room was also quiet being near a busy intersection. Temperature was well maintained with the weather being in the 20s in the early morning, warmer during the day, and quite windy. The pool and hot tub were clean and maintained, and open until 11pm. The bed was firm yet giving, sheets clean and soft, and pillows of different sorts on the bed for your comfort. The complimentary breakfast included standard hotel food, but attended well, and even though typical, really good. The omelets weren't soggy from moisture, the batter was fresh for waffles, and all bread and cereal items fresh. Attention to detail was high, higher than I've experienced in a long time. No dust on window sills, no dirt in crevices around the tub, water hot or cold as needed, and ice machines always full. Located near The Snake River, downtown, and all city amenities. I recommend the hotel for a relaxing, quiet, comfortable stay.
- STS TNov 8, 20251.0I booked for an employee. She got there and found a bed bugs! She took picture and put some in a bag. Front desk told us we were lying and refused to help. When they called me they gave me attitude and were rude. I work in hospitality for a company who doesn’t manage hotels in Idaho Falls, but oh my when I told my colleges they were flabbergasted I was treated the way I was! Don’t book here they have bugs and don’t care to take care of it and will call you a liar.
- MIMaria InmanOct 26, 20255.0Yogurt station for breakfast was a game changer.
- TGTexas Ranch GirlOct 20, 20255.0Indoor pool, hot tub, weight room. Great guest rooms!! By far the better hotel!
- JAJohn AbrahmsOct 20, 20255.0I stayed at the Best Western Plus CottonTree Inn on August 15th, and I can honestly say it was one of the best hotel experiences I’ve ever had. The property itself is lovely — clean, quiet, and welcoming — but what truly made my stay exceptional was the front desk attendant, Tressa. She was absolutely incredible from the moment I checked in to the moment I left. Tressa went so far above and beyond that I honestly felt like I was staying at a five-star resort. When I mentioned I wasn’t sure where to eat, she gave me several fantastic local restaurant recommendations that ended up being spot-on. She even suggested a few fun things to do around town, which made my short stay in Idaho Falls so much more enjoyable. Later that evening, I realized I needed an extra blanket — and before I could even hang up the phone, she was already bringing one up herself, with a smile and genuine kindness that you don’t see often anymore. When my TV gave me a bit of trouble, she came right up to help, fixed it in minutes, and somehow managed to make me laugh while doing it. The room was spotless, spacious, and incredibly comfortable. Breakfast the next morning was wonderful — fresh, hot, and plentiful. The beds were heavenly, and the atmosphere throughout the hotel was calm and relaxing. Every staff member I met was kind, but Tressa stood out as the heart of this place. Her warmth, professionalism, and sincere care for guests are unmatched. I’ve stayed at a lot of hotels over the years, but this experience stood out because of her. She made me feel genuinely welcome, and that’s something you just can’t train — it comes from who she is. I truly hope management recognizes what an asset she is to this hotel, because she turned an ordinary stay into an extraordinary one. If you’re visiting Idaho Falls, don’t think twice — stay here. You’ll be in great hands, especially if you’re lucky enough to be helped by Tressa. She’s the kind of person who makes you look forward to coming back.
Frequently Asked Questions About Best Western Plus CottonTree Inn
What are the check-in hours for Best Western Plus CottonTree Inn?
Best Western Plus CottonTree Inn is open 24 hours every day for check-in and guest services.
Is free WiFi available at Best Western Plus CottonTree Inn?
Yes, free WiFi is available for all guests at Best Western Plus CottonTree Inn.
What amenities does Best Western Plus CottonTree Inn offer for business travelers?
The hotel offers spacious work desks and free internet access in all guest rooms, ideal for business travelers.
Does Best Western Plus CottonTree Inn have facilities for extended stays?
Yes, each room includes an in-room mini fridge suitable for drinks and snacks, making it convenient for extended stays.
Are there fitness facilities available at Best Western Plus CottonTree Inn?
Yes, the hotel has an in-house fitness room for guests to maintain their workout routines while traveling.
Where is Best Western Plus CottonTree Inn located?
It is located at 900 Lindsay Blvd, Idaho Falls, ID 83402, United States.
What special promotions does Best Western Plus CottonTree Inn offer?
Guests who stay 2 nights receive a $50 Best Western Gift Card as part of the hotel's promotion.
What nearby addiction treatment centers are close to Best Western Plus CottonTree Inn?
Brick House Recovery and Renaissance Ranch Addiction Treatment Centers are nearby, providing counseling and medical support services.
How can I use nearby points of interest like Brick House Recovery while staying at the hotel?
If you're visiting Brick House Recovery, staying at Best Western Plus CottonTree Inn offers convenient accommodation close to the treatment center, making appointments and visits easier to manage.
What can visitors do before or after their stay at Best Western Plus CottonTree Inn considering nearby places?
While the nearby places mainly include hotels and treatment centers, visitors can plan their stays around health and wellness activities, or explore Idaho Falls attractions accessible from the hotel location.