Best Western Plus Caldwell Inn & Suites

Reviews

• MW

  Mimsy Whimsy

  Apr 6, 2026
  1.0
  AVOID THIS PLACE. We had to travel to Idaho for a funeral and I made a reservation online for 3 nights and the front desk had it recorded at 2 nights. We presented our online reservation via phone and they refused to honor it. The clerk that checked us in was passive aggressive and set to lord her authority over us so I avoided the conflict, paid, and went about my business. The online reservation indicated the amount we were to be charged at check in and it was very nearly 300 dollars MORE than what was indicated in the reservation price. The pet fee is not indicated anywhere I could find, 30 dollars PER DAY. We would have stopped the reservation process and gone elsewhere had this Best Western been transparent about the pet fee until we were at the front desk. So for our luxury price we received a barely serviceable room. The floor was so dirty on arrival that there were muddy footprints in the tub from walking with no socks on that floor. The shower curtain rod was broken and the shower curtain would not stay closed when bathing and you could see water damage on the back of the door as a result. The shower water pressure was very poor. It was akin to dumping a cup of water on your head repeatedly. The toilet rocked back and forth and would not flush completely due to water pressure. The bedding was clean but too thin and polyester city. The pillows look great but are under filled. The bed was so uncomfortably lumpy I had to sleep with my head at the foot of the bed to avoid the lumps and bumps. Also super squeaky and rickety feeling when you move. We normally stay at the La Quinta across the street and thought to give Best Western plus Caldwell Inn & Suites a try. In actual experience this is the Best WORSTERN Caldwell Inn & Suites. AVOID for a better nights rest. UPDATE: Found that we were given a floating room rate. Sneaky pricing on top of all. Not impressive. When your website reservation system does not allow the person making the purchase to see exactly the rate on every single day they stay, you are intentionally being non transparent. That makes you untrustworthy. Merely putting it in writing in one or two locations on your site is bare minimum warning, does not give any transparency on the rate you are charging on every day. What are you hiding?
• DS

  Dennis Stoffer

  Apr 2, 2026
  5.0
  Super clean very friendly free breakfast was good a little mini snack shop that was open till midnight what's a great place to stay
• AK

  Athena Kline

  Mar 25, 2026
  1.0
  Warning This hotel not safe. Look at the rating 3+ rating that speaks volumes Very, very bad customer service destiny at the front desk is very rude. Speak so softly, you can hardly hear us deceptive and has her manager in her back pocket ! They all except for Anna during the day or horrible Two loud dogs barking all night playing with the ball early in the morning and they denied and didn’t fix the situation Customer Service is a zero if I could get that rating Thomas, the manager sites with his employees who all signed together against customer Beware and Warning… It’s privately owned so they have no accountability
• VD

  Vance DeWitt

  Mar 9, 2026
  4.0
  Neighbors noise comes through the shared door between rooms.
• KW

  Kelsey Woolsey

  Mar 8, 2026
  1.0
  I wanted to like this place. Rooms were clean, but the bathrooms were old and grungy. The pool area was HOT and loud, and the pool murky. We asked for house cleaning to clean our room the night we were there. We even asked the cleaner in the hallway when we left and she said she would. All they did was add more soap and fold down the toilet paper. No beds made or anything. This is a best western MINUS not sure how it’s a plus. Would not recommend to anyone and we will be staying elsewhere next time.

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