Holiday Inn Express & Suites Boise Airport by IHG

Reviews

• NB

  Nicole B

  Apr 1, 2026
  5.0
  Customer service here is AMAZING! Front Desk staff was so sweet and understanding and made nice conversation, the breakfast attendant was a mom of 4 sons and chatted with my energetic son and was absolutely the sweetest person. She let us know when breakfast was ending so my son could grab some extra snacks before they closed up, and brought out extra hot cocoa powder for us since they had run out. Room was so clean and nice, bed and pillows were perfectly comfortable and a godsend after a long exhausting trip. Price was also much more affordable than the other hotels nearby! They also allowed for a later checkout time since we got there at 1am. I appreciate the amazing customer service and quality of the hotel. Breakfast was also delicious with tons of options and small to-go bags if you needed to grab something and go. If you're debating between places to go, come here! The hotel next door with a similar name was more expensive without complimentary breakfast, but the attendant there was kind and suggested we go to this one instead, and I'm glad we did.
• BR

  Bob Ramstad

  Mar 22, 2026
  2.0
  Possibly the worst experience I've had in the last 150 nights of being in hotels. Loud erratic deep thuds and rolling noises above me, reported to front desk at 1130 PM. I asked simply for someone to call the room above me and ask to keep it down, they said they have a protocol and would look into it. I used earplugs which didn't help due to the nature of the noise. It didn't stop until 415 AM. When I told the front desk at checkout, they had absolutely nothing to offer, no apologies, zero. This is the sort of occurrence that means that in four years I've stayed precisely two nights at Holiday Inn properties. 150 plus elsewhere, likely close to 200. Cheap construction, poor service. Fun other detail, bare light bulbs in bathroom, see image. Also this Express does not have a hot tub, though most do.
• AS

  Anthony Strange

  Mar 14, 2026
  1.0
  I have never been to a Holiday Inn express or any IHG locations that showed more unprofessional and lack of care. The front desk person Nicolas was very passive aggressive and rude. When arriving at property everything was fine. Once being assigned a room 201 and seeing the shades were damaged and non operable. I called and requested a room change. From there it was down hill with this front desk person. I would expect more from someone that handles guest. If you are going to have a young adult be alone at a front desk make sure they have people skills. I would love to get a phone call from the general manager. I have already reached out to IHG customer service. I left the property and requested a refund in full do to the horrible experience. I went to the Holiday Inn right next door and it was a breath of fresh air to deal with such professional and kind front desk person. Maybe have the lady that is working over there train Nicholas.
• SG

  Samantha Gentry

  Mar 12, 2026
  1.0
  I didn't realize Holiday Inn Express was now offering a 'Surprise Roommate' program. They gave my key to a total stranger while I was unconscious in bed. It’s a great hotel if you’ve always wanted to know what it feels like to have your heart stop at 3:00 AM. I ended up having to throw hands just to stay safe. 0/10 stars—apparently, the 'Express' stands for how fast they’ll compromise your safety.
• JM

  Jarom Manwaring

  Mar 7, 2026
  1.0
  Hotel Canceled Our Room Without Notice, Then Refused Accountability I booked two rooms with double queens through the IHG app the day before our arrival. Shortly after booking, I called the hotel directly to ask about adjoining rooms. They said they were very full but could put us in rooms next to each other. They told me the rooms were already assigned and we were good to go. There was no indication of any problem with either reservation. When we checked in, the front desk said only one reservation was in their system. We pulled up both confirmation emails right there at the desk. Didn't matter. They acknowledged one room and dismissed the other. I called the hotel's reservation desk directly. They admitted they could see a second reservation but REFUSED TO TELL US when or why it had been canceled. The agent said we should have booked directly with the hotel by phone, rather than using the official IHG app or corporate reservation line. That felt shady, and it's hard to imagine why that would ever be necessary. I asked to speak with his manager. He asked me why. I told him I wasn't happy with the help I was getting. He acted like he was going to transfer me, then hung up. I then called IHG's corporate reservation line, where we learned that someone at this hotel had CANCELED OUR SECOND ROOM AT 11 PM THE NIGHT BEFORE OUR ARRIVAL, without any notification to us. IHG corporate confirmed that under their "walk" policy, the hotel was required to book us at a comparable property at no charge. The called the hotel on our behalf. The hotel told them that since our reservation was no longer in their system, they couldn't help us. The same system they had altered. IHG corporate tried to help us get moved to another hotel but at that point there was nothing available. This was a busy weekend in Boise with hotels selling out across the area. Our room was canceled at 11 PM the night before our arrival, prime time to rebook it at a higher rate. It appears the reservation team and local management here know exactly how to work the system to maximize their revenue and dodge accountability from the brand, regardless of how it affects their guests. I have both confirmation emails and the full cancellation timeline confirmed by IHG corporate. I'd think twice before booking this property. It's hard to know if this is just a rogue local management team or if this is how Safari Hospitality trains their staff. Either way, it's unethical and deserves to be called out.

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