Holiday Inn Express Boise-University Area by IHG

Reviews

• AP

  Autumn Petroni

  Feb 9, 2026
  4.0
  The rooms are always clean. The beds are ok. They have good options for breakfast.
• FR

  Fataun Poureetezadi Randle

  Feb 6, 2026
  4.0
  ROom was heavily scented but managment specifically Randy made it right quickly with his impeccable customer service. I greatly appreciate him. I have never had such a helpful and customer first professional in all my business trips of which is always a holiday in express hotel stay. Dozens of stays. And this man Randy who has worked here for more than a decade is the best experience I’ve had with a staff member bar none. I’m so glad he was who I encountered when looking for real help. The service he provided was top notch above average consideration for the experience here. Somebody give this man a raise. Service like this isn’t common place anymore. And it’s what sets a business apart from others.
• EG

  Earthlight Goddess Guidance

  Feb 6, 2026
  2.0
  Main issue: This hotel uses extremely strong heavily perfumed cleaning products. Entering the room was like breathing a bottle of cheap floral scented cleaner. The bathroom smells heavily like cheap faux vanilla. Within ten mins I felt my throat tighten and began sneezing. I assume it’s to hide a musty smell. Barbacoa restaurant is only good for their $70 steaks all else on the menu is bland and unworthy of the price. Their cheesecake bites were popular. I didn’t try them. The steak was good but staff stole the box with it since it was barely touched. I’d skip that experience if I could rewind time. Manager made it right quickly. Still I’d probably avoid it in the future & not recommend it to a friend. The hotel nor the steak house are quite what is to be expected for the standards held for Holiday inn nor a pricey steak house. Avoid the steak house across the street & enjoy the hotel if you like fabulous dollar tree cleaner sprayed in your nose like nasal spray. Minor point: No tv guide in the room like most HIE hotels we stay in on trips. It’s located at the front desk. I would like to express this only in hopes that adjustment is made to not leave rooms so heavily scented for people with respiratory reactions like asthma. I assume all the rooms smell like this here. I may be wrong. However, I doubt it.
• AM

  Audrey Murray

  Jan 9, 2026
  4.0
  I wouldn’t normally leave a raving review on a large hotel chain, but the service at this particular one is excellent. Particularly the kitchen staff who are very friendly and prepare a great breakfast.
• DW

  D W

  Jan 6, 2026
  5.0
  I recently stayed here and wanted to share my experience 1. Not the best location if you're wanting to be by the airport but it's very close to Broadway which will take you right to the freeway 2. Everything was clean, nothing broken and no bad smells 3. Compared to other hotels of similar price the breakfast was better than most and a lot more variety 4. The staff is always helpful and treats me well 5. Priced very reasonably fit what it offers Ive stayed here 4 times and it's one of the best places in Boise IMO