Holiday Inn Express & Suites West Des Moines - Jordan West by IHG

Reviews

• NK

  N K

  3 days ago
  5.0
  I highly recommend this hotel. It is in a great location. The staff are very friendly. The rooms were very clean and the breakfast had a great selection. We will stay here again in the future.
• RB

  Russ Bartlett

  Mar 4, 2026
  5.0
  Fast check in. Breakfast was typical food for the chain. Rooms were clean.
• NB

  Nick Behrens

  Jan 28, 2026
  3.0
  I would say its 3.5 stars. We did have some issues, and the GM/Manager did address the concerns when called, as did the front desk person at the time of one issue, other wasnt known at a time to address. Issues: room 408, heater would just run, way past the set point on the unit. at one point it was over 75 in there and it was down at 64 for heat. We eventually had to turn this off. They said this would be addressed with maitinance and that they are also in the process of hooking up the units to a wall thermostat. So TRY your heat and make sure it starts/stops at the right temp! Dont find out at 2am. The other issue was some stains on a matress pad, don't know why, but this has become very common across all brands/chains it seems. The GM/Manager mentioned she was going to address with housekeeping, and that thy were going to be ordering new units to start rotating things out too, that they couldnt 100% clean. Overall the location is great, the hotel is newer, but I think had a time where it wasn't as kept up as it maybe should have been, and now they are paying the price, but it sounds like they are going to try and get it back to where it should be for the age of the location. Will I stay again, probably not, because we live an hour away and wanted to try and sleep more before a very early wakeup call but with the issues, it turned out to probably cause less sleep than had we just drove, so lesson learned. Treat it like going to DSM airport, just suck it up and drive. Should you stay there? Sure, but check things, be honest and make sure stuff works before 2am. Nick
• LH

  Lanae H

  Jan 5, 2026
  5.0
  Best hotel stay in a while. Comfortable beds, a great room layout, and hot water that was perfect for a much-needed soak in the tub. After a long travel day, it truly felt restful. Big thanks to Stephanie for being so kind and accommodating - she made the stay even better.
• TE

  Troy Edmunds

  Dec 30, 2025
  1.0
  There is not room darkening curtains. My baby would not nap. The sun was going through the windows like no other. I really wish i would have had the money to go to a different hotel. I literally had to drive around for hours in my car because of how bright it was during the day in the rooms. i am so disappointed. Someone with a 6 month old baby already has things harder. This definitely made it way worse.

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