Best Western Plus Waterloo & Cedar Falls

Reviews

• LL

  Lauren Lamp

  Apr 19, 2026
  5.0
  We stayed at the hotel because we went to a concert at the convention center across the street. The staff were super friendly and the rooms were clean. Will definitely stay again for another event downtown!
• MS

  Marcela Castillo Siu

  Apr 15, 2026
  4.0
  I don’t have much time to look at around but is a nice hotel and building
• EW

  Eddie Willets

  Mar 27, 2026
  5.0
  Great staff. Prices are the best for long stays and great rooms.
• KP

  Kini Prashantha

  Feb 22, 2026
  4.0
  The Location & Facility The hotel is perfectly situated in downtown Waterloo, making it a great base for exploring the area. Even with the sub-zero temperatures during my February visit, the stay was comfortable due to the excellent lift connectivity that links the rooms directly to the parking area. Note that car parking is available for a daily fee. The Room Experience My experience with the accommodations was a "tale of two rooms." Initial Check-in: I was originally allotted a handicapped-accessible room. As a professional traveler, I found the layout impractical for my needs. Unfortunately, the front desk was unable to resolve this initially. The Upgrade: After voicing my concerns through a review, the hotel moved me to a standard room which was fantastic. The room was notably spacious and featured a full kitchen with all the necessary cooking amenities—a huge plus for longer stays. Noise Issues: A significant drawback is the sound insulation. The rooms have connecting doors that let in external noise, and I could clearly hear footsteps and activity from the floor above. Amenities & Dining Fitness & Leisure: The pool and gym facilities are well-maintained and a highlight of the property. Breakfast: The options are quite limited and could use some enhancement. While the yogurt machine and cornflakes were great, there are very few vegan choices, and even my non-vegetarian friends struggled to find satisfying variety. Hotel Shop: The on-site convenience shop is lacking essentials like milk and yogurt. In room entertainment Non smart TV is outdated concept, must change needed in this Hotel, not acceptable Service & Staff This is where the hotel has the most room for improvement. Front Desk: The service felt a bit unprofessional. I was disappointed that the Reward Wheel was not offered at check-in, and when I asked to spin it at check-out, I was told it wasn't allowed. Housekeeping: Despite a 5-day stay, room service did not visit once. The Verdict The rooms (once you get the right one) and the location are excellent, but the service consistency and breakfast variety need work. It’s a solid choice if you value space and a kitchen, provided you don't mind a bit of noise. ============================= Updated review as initially Handicapped room was allocated which was not suitable for me. Room seems to be good and review will be updated till check out. Got in to a bad room which is not suitable for professional work where no suitable chair was present. The day of my check in coincided with some large booking which created messy situation looks like. Review will get updated if I get better room. Current room has kitchen, hall, bed, open wardrobe all in one place Suggest to add noise isolation strips like the one shared
• ER

  Ed Reggi

  Jan 31, 2026
  5.0
  What an outstanding hotel! It had an industrial feel and vibe. The parking is a bit confusing but they give you a slip of paper to follow. Make sure you follow it to the parking lot. Everyone that works here is very friendly and super helpful!Thank you!

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