Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Newly renovated Hotel, Conference Center & Bennigan's
Holiday Inn Hotel & Suites, Des Moines Northwest, is conveniently located in Urbandale, Iowa, at the intersection of I 35, I 80 and Merle Hay Road,. We welcome business travelers with companies such as John Deere, Corteva, Camp Dodge, and Iowa Law Enforcement Academy. Our guests also enjoy visiting Blank Park Zoo, Living History Farms, Adventureland Park, and the Iowa State Capitol. Pets are welcome!
Enjoy fun food and friendly Irish service at our very own Bennigans restaurant and bar. Open daily from 6:30 am to 11:00 pm serving breakfast, lunch, dinner, cocktails and room service.
Our free shuttle operates in a generous 3 mile radius to Merle Hay Mall, Valley Junction, and a variety shops and restaurants. Our shuttle operates with generous hours and flexible scheduling.
Accommodations also include free Wi-Fi, ample parking for over 350 vehicles, microwave, mini refrigerator, Keurig, and 49" HDTV with DirecTV.
Location
Holiday Inn & Suites Des Moines-Northwest by IHG
4800 Merle Hay Road, Urbandale, IA
50322, United States
Hours
Reviews
4.0
1,107 reviews
5 stars
487
4 stars
357
3 stars
120
2 stars
64
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff received mixed reviews; some praised their friendliness while others reported rude or unhelpful interactions.
Cleanliness Issues
Multiple guests reported cleanliness problems, including bed bugs, dirty bathrooms, and general maintenance neglect.
Room Comfort
Guests noted issues with room temperature control, noise, and outdated furnishings, impacting overall comfort.
Value for Money
While some found the hotel to be a good value, others felt it did not meet expectations for the price, especially regarding amenities like breakfast.
Location and Accessibility
The hotel is conveniently located but has been criticized for its aging facilities and lack of modern updates.
- ELEric Loney1 day ago1.0January 10th 2026 room was filled with roaches. Ive got a picture of it on the bed. Ive added it.
- CLChuck LNov 10, 20255.0Hey Siri, get to food and bar Jim pool great parking great location
- HFHass FelicitaNov 10, 20255.0Nice stay and nice hotel for the price
- KKKatieNov 1, 20255.0Nice stay and nice hotel for the price; however, I stayed in room 300 and there was some sort of high pitched noise that came on and off constantly my entire stay!! Sounded like when your ears ring and it was extremely annoying. Not sure if this applied to other rooms but be aware of that, especially if you are noise sensitive. Air was rather dry too. Limited parking spots near the front entrance . Comfy stay otherwise.
- BCBruce ClineOct 17, 20255.0Stopped here on a long road trip. Fantastic value, great room (upgraded), and convenient. Would not hesitate to stay there again.
Frequently Asked Questions About Holiday Inn & Suites Des Moines-Northwest by IHG
What are the check-in and check-out times at Holiday Inn & Suites Des Moines-Northwest?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast available at the hotel?
Yes, breakfast is available at Holiday Inn & Suites Des Moines-Northwest.
Does the hotel provide accessibility features?
Yes, the hotel offers accessible parking and mobility accessible facilities.
Are pets allowed at this hotel?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
Does the hotel have fitness and recreational facilities?
Yes, there is a free fitness center with equipment like elliptical machines, free weights, and treadmills. The hotel also has indoor pools and a hot tub.
Is there a shuttle service available from the hotel?
Yes, the hotel provides a free airport shuttle and a local shuttle that operates within a 3-mile radius to places like Merle Hay Mall and Valley Junction.
What dining options are available at the hotel?
The hotel hosts Bennigan's On Merle Hay, an Irish pub and restaurant serving breakfast, lunch, dinner, cocktails, and room service daily from 6:30 AM to 11:00 PM.
Can you recommend some nearby attractions to visit during a stay?
Guests can visit nearby attractions such as Blank Park Zoo, Living History Farms, Adventureland Park, and the Iowa State Capitol.
How can the hotel's shuttle service help customers explore the area?
The hotel's shuttle service operates within a generous 3-mile radius, providing convenient transportation to local shopping and dining areas including Merle Hay Mall and Valley Junction, making it easy for guests to explore without needing a car.
What convenience stores and dining options are nearby the hotel?
Nearby you can find convenience stores like Tobacco Outlet Plus Grocery, Stop N Go, and Kwik Trip, as well as restaurants including Taco Bell, Boss' Pizza & Chicken, Wendy's, and McDonald's for quick and diverse dining options.