Business Details
About
Hotel
Located in Ottumwa,IA, the Best Western Ottumwa Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Ottumwa Inn & Suites
2813 N Court St, Ottumwa, IA
52501-1134, United States
Hours
Reviews
3.6
187 reviews
5 stars
89
4 stars
25
3 stars
19
2 stars
11
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Mayra and Sheba for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty bathrooms, damp rooms, and unpleasant odors in hallways.
Breakfast Quality
The breakfast offerings received mixed reviews, with many guests expressing disappointment over limited options and poor quality.
Room Conditions
Guests reported a range of room conditions, from clean and comfortable to issues like broken amenities and pest problems.
Management Concerns
Some customers expressed dissatisfaction with management's responsiveness and handling of complaints, particularly regarding billing and maintenance issues.
- DHDaniel&Amelia HartwigOct 13, 20255.0stayed 2 weeks here while in iowa visiting family and let me tell you this place is awesome they went above and beyond to make my stay as good as possible i highly recommend this place and next time I'm in town I'll definitely will stay here again 😀
- TDTerina DOct 11, 20253.0Registering in India or some such foreign place for a hotel in IOWA means when you get to the hotel, the pool doesn’t work and the breakfast has no gf options. All things that affect my family’s happy factor. I’d have to give less stars for this reason.
- AAAliciaSep 16, 20251.0If I could give this place a 0 I would. I would never recommend. The location is sketchy. Still close to things but very sketchy. The pool was ok. My child got out with the stairs and as soon as he turned left he slipped. The edge of the tile is facing outward and not flush with pool that my kid cut the side of his toe bad that it was fishing blood. The front desk girl had no idea where hydrogen peroxide was or if they had any and there first aid kit was not checked they like it was supposed to even though it showed it was. Says the manager. The hotel supposedly just got renovated a yr ago. I call it just mascara and lipstick over stuff wrong. It smells horribly bad in hallways and the rooms are damp and smell moldy. Our sheets were gross and had to ask the front desk again for new sheets and she gave them to my husband to put on ourselves didnt even offer to come do it. Then we locked ourselves out and instead of making us a key she literally said once we left she tried to go in our room to get our keys and that she heard our dog and decided not to. We said no that you didn't need to go in iur room just that when we got back to make us a key. The manager onky gave 15% off as she would have to call head office. I am not impressed as I still had to go out and get disinfectant for my kids toe. Plus my kid was also looking forward to waffles and the machine batter wasn't working that great and the 1 girl tried to fix it 2 times and then said she wasn't touching it again. Disappointed and not the service I expected. Not a place a family should go at all.
- AMAlexandra MedinaAug 27, 20255.0My stay was excellent. The staff was professional and welcoming, and the rooms were very clean and well-maintained. Check-in and check-out were smooth and efficient. I would gladly recommend this hotel and look forward to returning.
- TTTarrell TexasAug 25, 20255.0My stay here on 8/22/25 was a 10/10! Thanks to Myria (the cucumber mint water woman) and the staff for making me feel comfortable and welcome during my visit here.
Frequently Asked Questions About Best Western Ottumwa Inn & Suites
Does Best Western Ottumwa Inn & Suites offer free breakfast?
Yes, free breakfast is available at Best Western Ottumwa Inn & Suites.
Are pets allowed at Best Western Ottumwa Inn & Suites?
Yes, pets are welcome at this hotel.
Is there a fitness center available for guests?
Yes, the hotel provides a fitness center for guests to use.
Is the property smoke-free?
Yes, Best Western Ottumwa Inn & Suites is a smoke-free property.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel.
What are the operating hours of Best Western Ottumwa Inn & Suites?
The hotel is open 24 hours a day, seven days a week.
Where is Best Western Ottumwa Inn & Suites located?
It is located at 2813 N Court St, Ottumwa, IA 52501-1134, United States.
What nearby hotels can guests consider in Ottumwa?
Nearby hotels include SureStay Plus Hotel by Best Western Ottumwa, Lexington Inn & Suites - Ottumwa, Fairfield Inn by Marriott-Ottumwa, Super 8 Ottumwa, and Days Inn by Wyndham Ottumwa.
Are there dining options close to Best Western Ottumwa Inn & Suites?
Nearby restaurants include Potros Garcia, El Potro, Warehouse Barbecue Co., and Iowa BBQ Store, offering a variety of Mexican and American cuisine.
Can guests find pet care services near the hotel?
Yes, Ottumwa Family Animal Care and Pipestone Veterinary Services of Ottumwa are nearby for pet services.