Best Western Ottumwa Inn & Suites

Reviews

• JL

  Jennifer Leschen-Korthuis

  Mar 19, 2026
  2.0
  Check in clerk was off site (maybe next door?) and we had to call and wait for her to arrive. Wasn’t long just odd. Room was spacious and decent but not very clean. Floors needed a lot of attention especially in the water closet. Very thin walls and could hear the person next door snoring even. One tiny elevator for the entire hotel and it didn’t feel very safe. Breakfast was horrible! Out of apple juice, had ‘water’ listed for the orange juice, yogurt machine was out of order and no other yogurt or cold foods (boiled eggs, etc) to offer, bagels were rock hard and what they called biscuits were spongy and weird. The coffee cup lids don’t fit and my husband got splattered with hot coffee. The whole breakfast area was messy and needed wiped down and it wasn’t busy at all, we were the only 2 people in there at 8:40am.
• JJ

  jennifer james

  Mar 6, 2026
  3.0
  It's clean and cheap. The bed felt like sleeping on rocks and the chain in the door was broken but the staff was friendly.
• BM

  Bernhard Mader

  Dec 28, 2025
  5.0
  We stayed at the Best Western Inn & Suites Ottumwa from December 8 to December 27, and the service was excellent. We traveled as a family of three with a young child, and our needs were always taken seriously. Whenever we had a request or a suggestion, the staff reacted quickly and kindly. Overall, it was a very positive experience. We felt comfortable and welcome, almost like at home. The management was always helpful and supportive within their possibilities, and it was clear that good customer service is very important to them. We would be happy to stay there again and can definitely recommend this hotel.
• D2

  DrKendo Sep 2017

  Dec 22, 2025
  5.0
  I had a great stay in this hotel (1 million people in the united states started their chance to like a video in another way when a hotel near their city opened) They liked those two videos in their main account
• TT

  tnd tabl

  Dec 5, 2025
  5.0
  Clean. Best place with good choice of Breakfast

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