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Stay Smart at the Holiday Inn Express and Suites in Mason City.
We are a three time award winning Torchbearer hotel. Let us give you five star service, while enjoying all the amenities we have to offer. We have an outstanding staff with many years of experience in the hospitality industry waiting to welcome you to our hotel.
While staying with us, you can enjoy free high-speed Internet as well as access to our 24-hour Business Center, exercise room and pool. Additionally, before heading out in the morning, make sure to take advantage of our complimentary breakfast buffet, which includes an assortment of both hot and cold items.
The Holiday Inn Express and Suites Mason is conveniently located two miles from downtown and five miles from the airport, off Interstate 35 and exit 194. We are surrounded by a variety of delicious restaurants and multiple major shopping stores. Come stay with us and we will make you feel right at home.
Location
Holiday Inn Express & Suites Mason City by IHG
3041 4th Street SW, Mason City, IA
50401, United States
Hours
Reviews
4.5
524 reviews
5 stars
336
4 stars
136
3 stars
36
2 stars6
1 star
10
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
Feedback highlighted friendly and accommodating staff, although some reviews mentioned issues with front desk service.
Breakfast Quality
The breakfast received positive remarks for variety and quality, with many guests enjoying the hot food options.
Room Comfort
While many found the rooms comfortable and spacious, some guests reported issues with noise and bed comfort.
Management Issues
Several reviews pointed out negative experiences with management, particularly regarding customer service and handling complaints.
- RDRhiannon Dirks6 days ago5.0Rooms were very clean and spacious. Very friendly front desk staff. Quick and easy check in. There was a nice selection for the hot breakfast.
- RGRichard GassmanNov 5, 20255.0The staff was fantastic. Clean comfortable rooms.
- RGRodney GatesOct 30, 20255.0New beds, carpet, tile, its a remodel. Place is great. Maintenance to front desk all just great people. Breakfast host is my favorite. Super friendly and well they bring the food hot!
- LCLu CeOct 8, 20253.0- room was very clean, beautiful and spacious, much better than another Holiday Inn I was at. However I don’t know what softener they used or what room spray they used but it’s extremely unpleasant. A very strong, chemically sweet kind of smell, looks like they trying to mask the smoke smell or something else in the room. I end up couldn’t sleep because the smell gave me bad headache. Please change whatever you used, it’s too strong! - breakfast was hot and delicious, I especially love the egg white omelette. - front desk was not the nicest but very polite and professional. - housekeeper is horrible, banging loudly when cleaning room (I can hear her clearly from my room, can’t rest). It sounds like an angry ghost just let go of her frustration, purposely hit things repeatedly and throw things around. I walked out and saw her still cleaning the other room, obviously doesn’t look happy. I don’t know what happened to her but it’s very unprofessional. I’m trying to get some sleep because I couldn’t sleep the night before, but her banging clearly send the message: well I’m working and you should get out so I can finish my work. Overall, it was a very nice hotel but unfortunately I didn’t have a good rest. Hopefully they’ll be better next time. I’ll try them again when I visit the town next time.
- AHAlexis HimleOct 4, 20251.0With you guys for years, we’ve stayed at multiple Holiday Inns and this was the worst. Toilets are removed and towels are stuffed into the drains to prevent sewer gas, doors open to rooms that are in the middle of being renovated, there was MOLD everywhere. And to top it off, Becky the general manager, decided to tell me I needed to move for her dog or he was going to bite me. We were at check in filling out paperwork when she rudely interrupted us and threatened me. Then asked if we were going to have a problem when my fiancé said something to her. We were celebrating our engagement and I’m very disappointed with the service or lack there of.
Frequently Asked Questions About Holiday Inn Express & Suites Mason City by IHG
What time is check-in and check-out at Holiday Inn Express & Suites Mason City?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, free breakfast is available and includes a buffet with hot and cold items.
Is the property accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking available.
Are pets allowed at Holiday Inn Express & Suites Mason City?
No, pets including cats and dogs are not allowed on the property.
What fitness amenities are available at the hotel?
The hotel offers a free fitness center with an elliptical machine, free weights, and a treadmill.
Does the hotel provide business facilities?
Yes, there is a 24-hour business center and one meeting room available for guests.
Is parking available and is there a cost?
Free parking is available for all guests at the hotel.
How does the hotel ensure hygiene and cleaning standards?
The hotel uses commercial grade disinfectants, offers daily housekeeping, enhances cleaning in guest rooms and common areas, removes high-touch items, and provides sanitizer for guests.
What nearby restaurants can guests visit during their stay?
Guests can visit nearby restaurants such as Las Palmas Mexican Restaurant, Ruby Tuesday, Applebee's Grill + Bar, RibCrib BBQ, Red Lobster, Ippin Ramen Mason City, Shiki Hibachi Sushi, and Chandler's Grill.
What nearby services are convenient for guests of the Holiday Inn Express & Suites Mason City?
Nearby services include optometrists like Village Green Optical and North Iowa Eye Clinic, car wash at Tommy's Express Car Wash, banking at Clear Lake Bank & Trust, and automotive services such as NTB - National Tire & Battery and Big O Tires.