At the SureStay by Best Western Manchester in Manchester, IA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Multiple reviews highlighted problems with cleanliness, including musty odors, dirty rooms, and reports of bed bugs.
Staff Performance
The staff received positive feedback for being friendly and accommodating, although some reviews mentioned rude service.
Room Conditions
Many guests noted that rooms were outdated and in need of repairs, with issues such as broken fixtures and poor maintenance.
Breakfast Quality
Breakfast offerings were inconsistent, with some guests disappointed by the lack of hot options or availability.
Location Convenience
The motel's location was frequently praised for its proximity to restaurants and shops, making it a convenient choice for travelers.
MC
Mike Coverdale
Oct 11, 2025
4.0
Convenient to restaurants and shops!
MV
Melonie Vandgrift
Oct 9, 2025
5.0
Incredible staff, amazing clean rooms!!!! Breakfast was hot and fresh!!! Working on the road is tough, this stay made it so much better!!!! Will come back guaranteed!!!
GR
Gary Rollins
Sep 17, 2025
5.0
The building doesn't look like anything special from the outside but it room was excellent.
RW
Rich Wagner
Sep 9, 2025
2.0
Rooms need to be updated. Our room smelled musty but the air freshner helped cover the smell. Bed seemed clean but tge room needed a good cleaning
DS
Deb Schmidt
Aug 31, 2025
5.0
We recently stayed at the Surestay motel and while the lodge itself was somewhat outdated, the cleanliness was on point. The staff was also very attentive and made you feel right at home. We were welcomed by the front desk gentleman and he even helped carry our bags up to the 2nd floor. Ive never had this kind of service from any of the more upscale lodges. If I'm ever in the area again, I will definitely give them my business. Thank you to the staff for making our stay a pleasant one.