Hilton Garden Inn Dubuque Downtown

Reviews

• MB

  Mike Bahr

  3 days ago
  1.0
  Overpriced in every way - rooms, have to pay for breakfast , and even coffee in the lobby.
• JS

  Julie Schultz

  Feb 20, 2026
  4.0
  Nice place for an overnight. Dispointed that you had to pay for breakfast. Also, only 1 regular coffee pods for the in-room Keurig.
• MO

  Martin Oliver

  Feb 7, 2026
  1.0
  This review focuses on the conduct of the general manager of the Dubuque Hilton rather than the hotel staff, who were consistently pleasant, helpful, and courteous. I checked in on December 23, 2025, for a two-night stay while visiting Dubuque for the holidays. At check-in, I advised the front desk that I am a Hilton Gold member and asked about the availability of a room upgrade and the $15 per guest breakfast credit. I was informed that neither was available, which I accepted without issue. The following morning, we chose to purchase the full breakfast to support the hotel. Unfortunately, the buffet food appeared to have been sitting out for an extended period and was both unappealing and inedible, despite our arriving at approximately 8:00 a.m. We ultimately chose not to eat and returned to our room, though we still left a generous tip for our server. As part of my Gold status benefits, I received a text message requesting feedback on my stay. I responded honestly, noting my disappointment regarding the lack of an upgrade and having paid $35 for a breakfast I could not eat. I rated my experience a 3. Shortly thereafter, I received a voicemail from the general manager asking that I call him. During the call, his demeanor was confrontational, aggressive, and unprofessional. Rather than addressing my concerns about the stay, he focused almost exclusively on my rating and repeatedly demanded personal information about a family member who had enrolled me in Hilton’s Friends and Family program. His tone was accusatory, and he spoke over me while insisting that I “should know how the program works,” The conversation included what I perceived as intimidation and implied threats related to my status and future stays, leaving me feeling pressured and uncomfortable. After subsequently speaking with Hilton Corporate, I was informed that my Gold status benefits should have been honored regardless of the Friends and Family program. Based on the general manager’s conduct during the call, I no longer felt safe or welcome at the property. As a result, I immediately checked out of the hotel, forfeiting my second night despite still being charged for the full reservation. I later learned that the general manager had contacted the Hilton Friends and Family program and had my benefits revoked. When I contacted Hilton to inquire why future reservations had been canceled, I was told that I had been labeled “rude and disruptive.” This characterization is inaccurate and unjustified. I spent less than 18 hours at the hotel, used digital check-in and a mobile key, and had no confrontational interactions with staff beyond routine, respectful inquiries about my benefits.
• MO

  Martin Oliver

  Feb 7, 2026
  1.0
  This review focuses on the conduct of the general manager of the Dubuque Hilton rather than the hotel staff, who were consistently pleasant, helpful, and courteous. I checked in on December 23, 2025, for a two-night stay while visiting Dubuque for the holidays. At check-in, I advised the front desk that I am a Hilton Gold member and asked about the availability of a room upgrade and the $15 per guest breakfast credit. I was informed that neither was available, which I accepted without issue. The following morning, we chose to purchase the full breakfast to support the hotel. Unfortunately, the buffet food appeared to have been sitting out for an extended period and was both unappealing and inedible, despite our arriving at approximately 8:00 a.m. We ultimately chose not to eat and returned to our room, though we still left a generous tip for our server. As part of my Gold status benefits, I received a text message requesting feedback on my stay. I responded honestly, noting my disappointment regarding the lack of an upgrade and having paid $35 for a breakfast I could not eat. I rated my experience a 3. Shortly thereafter, I received a voicemail from the general manager asking that I call him. During the call, his demeanor was confrontational, aggressive, and unprofessional. Rather than addressing my concerns about the stay, he focused almost exclusively on my rating and repeatedly demanded personal information about a family member who had enrolled me in Hilton’s Friends and Family program. His tone was accusatory, and he spoke over me while insisting that I “should know how the program works,” The conversation included what I perceived as intimidation and implied threats related to my status and future stays, leaving me feeling pressured and uncomfortable. After subsequently speaking with Hilton Corporate, I was informed that my Gold status benefits should have been honored regardless of the Friends and Family program. Based on the general manager’s conduct during the call, I no longer felt safe or welcome at the property. As a result, I immediately checked out of the hotel, forfeiting my second night despite still being charged for the full reservation. I later learned that the general manager had contacted the Hilton Friends and Family program and had my benefits revoked. When I contacted Hilton to inquire why future reservations had been canceled, I was told that I had been labeled “rude and disruptive.” This characterization is inaccurate and unjustified. I spent less than 18 hours at the hotel, used digital check-in and a mobile key, and had no confrontational interactions with staff beyond routine, respectful inquiries about my benefits.
• DB

  Don Bebee

  Feb 1, 2026
  4.0
  The rooms are nice with a large LG TV. A Houlihans restaurant and the Q casino are accessible without going outside. There is also a smaller bar/restaurant by the casino with good food and an enjoyable staff. There is also a large game room. The price on a Thursday night for us was reasonable. Will go back... rates are higher on the weekend of course. If you want a nice room at a fair price whether you gamble or not... the Hilton Garden is a good one to choose.