Best Western Plus Dubuque Hotel & Conference Center

Reviews

• SS

  Sandi Stelken

  Jan 5, 2026
  4.0
  Great place for family gatherings with atrium, pool and ping pong tables, breakfast, etc. Hotel under new management seems to be working on policy changes, enforcment .etc. Overall its a great place for family to gather. Not many places like this around.
• AN

  Ashley Nicole

  Jan 3, 2026
  1.0
  If I could give them a zero star I would. My aunt came into town and we came to visit. The front desk lady told us we had to leave as we were not paying for a room. We were in the main area. We were not harming anything besides visiting our family. Since when can you not visit your family in a the main room of the hotel where the pool was. It’s not like we were swimming!
• JL

  Jessica L

  Jan 3, 2026
  1.0
  I booked a room with the intention of hosting a small surprise gathering for a friend—about 5–6 adult women having drinks, playing board games, and possibly using the pool. Before booking, I explicitly explained these plans over the phone and was told it would not be an issue. Upon arrival, the front desk attendant watched us put up a small, tasteful decoration display and waited until after it was completed to tell us it had to be taken down. When I explained that I had already cleared this in advance, there was no attempt to resolve the situation or honor what I had been told. This felt incredibly misleading, as if approval was given just to secure the reservation, knowing we would be locked in once we arrived. After attending and hosting gatherings here for over 25 years, this experience has ensured it will be our last. Take your money elsewhere.
• EA

  Erin Anderson

  Dec 24, 2025
  5.0
  This may have been the best hotel experience we have had in many years. The calming energy in this place was just what this family needed after a long road trip. The staff was so welcoming & helpful the whole stay. Very dog friendly establishment! Tons of grassy areas to walk your dog. The hotel is clean, like really clean. No musty smells, no dingy rooms or carpet. This place is so nice. The pool area is warm & welcoming during a cold midwest winter. I was very impressed to see the pool & hot tub have accessibility chairs. I could spend a lot of time in their atrium/pool area relaxing. The game room is a fun place to waste some time. We had a room right off of the pool on the first floor and it was surprisingly quiet. The hotel wasn't super busy due to the holiday, but that meant we had one of the quitest stays at a hotel we have experienced. Rooms are easy to find, it doesn't feel like a maze, which is the case in other establishments. The water pressure in the shower may have been the best surprise. Normally hotel water pressure is questionable and they have the cheapest shower heads, but not here, this shower seemed updated with plenty of water pressure. There was a desk for the husbsnd to set up for work. The couch was not cloth, but honetly I prefer that, it is way easier to wipe clean after guest use compared to fabric. The staff even switched our reservation with no issues when we were unable to make it on our original date due to car issues. I can't say enough good things about this stop, it will definitely become a regular stay when we drive to visit family.
• JJ

  Jeaneva Johnson

  Dec 21, 2025
  2.0
  Called ahead about having a family event here. Was told on the phone that if one room was booked then we could use the public areas. When arriving we were handed wrist bands and told only those with band could enter the public area. I asked if I could purchase more bands and I was told no. I restarted what I was told on the phone but was told that it did not matter and the person on the phone did not know the policy. The room was clean, but there was no access to extra pillows or blankets. The toilet was very hard to flush.

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