Business Details
About
Hotel
The Hilton Garden Inn Omaha East/Council Bluffs is the only hotel connected to the Horseshoe Casino. The Hilton Garden is connected to the Legendary Horseshoe Casino by an indoor walkway. Every guest at the Hilton Garden Inn is sure to find legendary experiences and legendary fun. The guests of the Hilton Garden Inn can try their luck on over 17 different types of table games, 1800 slot machines or the famous Horseshoe Poker Room.
Location
Hilton Garden Inn Omaha East/Council Bluffs
2702 Mid America Drive, Council Bluffs, IA
51501, United States
Hours
Reviews
4.0
904 reviews
5 stars
432
4 stars
254
3 stars
111
2 stars
43
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some praised helpfulness while others reported rude interactions.
Cleanliness
Numerous complaints about room cleanliness, including unclean bathrooms and leftover items from previous guests.
Room Quality
Rooms are generally described as spacious and comfortable, but issues with hard beds and outdated decor were noted.
Breakfast Experience
Many guests found the breakfast options overpriced and not up to Hilton standards, with some expressing disappointment over the lack of complimentary options.
Location
Conveniently located next to a casino, but parking issues and noise from the casino were frequently mentioned.
- EMErica MixNov 9, 20255.0Aspen and Natasha made check in very easy. Asked my preference on rooms and made sure to provide best option available. Very grateful.
- DSDaniel SinnNov 6, 20255.0Excellent, clean, modern hotel. It is attached to a casino, but it didn't seem extra busy or loud.
- ATAlexis TaylorOct 29, 20255.0Aspen with guest services has been a delight! They show great hospitality and that alone goes a long way! Anything that I have questions about are answered quickly and professionally. My stay isn’t over yet and I had to make sure I left a review immediately!
- MMMortiferOct 21, 20255.0This is my first time in a Hilton hotel and let me tell you it’s worth the money on customer service alone they are fantastic with all questions and help you might need I must give special appreciation to Ms. Reisen she is amazing never fails to make me feel welcome and helps continuously always phenomenal and you should stay here PS she needs a raise
- TJTina Casey JonesSep 28, 20255.0As a Hilton honors member, this place met my expectations completely. Nice room, well maintained property, I just wish their rolling luggage carts were bigger!
Frequently Asked Questions About Hilton Garden Inn Omaha East/Council Bluffs
What accessibility features are available at Hilton Garden Inn Omaha East/Council Bluffs?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Is breakfast available at the Hilton Garden Inn Omaha East/Council Bluffs?
Yes, breakfast is available at the hotel.
Does the Hilton Garden Inn Omaha East/Council Bluffs allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
What are the check-in and check-out times for the hotel?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and a public internet terminal is also provided.
What amenities related to fitness and relaxation does the hotel offer?
The hotel features a free fitness center, an indoor pool, and a hot tub for guest use.
Are there restaurants or dining options within the Hilton Garden Inn Omaha East/Council Bluffs?
Yes, the hotel has 4 restaurants including the Great American Grill and offers room service. It also has a bar and a convenience store.
Can guests easily access Horseshoe Casino from Hilton Garden Inn Omaha East/Council Bluffs?
Yes, the Hilton Garden Inn is connected to the Horseshoe Casino by an indoor walkway, providing convenient access for guests.
What nearby entertainment options are available for guests staying at the hotel?
Guests can enjoy nearby entertainment at venues such as the Horseshoe CB Poker Room, The Stir Cove at Harrahs music venue, and the Mid-America Center for concerts and events.
Are there nearby dining options around Hilton Garden Inn Omaha East/Council Bluffs besides the on-site restaurants?
Yes, guests can visit nearby restaurants like Village Square Buffet, JB Cafe, and Jack Binion's Steak House for a variety of dining experiences.