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Hilton Garden Inn Omaha East/Council Bluffs

4.1
(918 reviews)

Business Details

2702 Mid America Drive, Council Bluffs, IA
51501, United States
(712) 309-9000
https://www.hilton.com/en/hotels/omaeagi-hilton-garden-inn-omaha-east-council-bluffs/

About

HotelHilton
The Hilton Garden Inn Omaha East/Council Bluffs is the only hotel connected to the Horseshoe Casino. The Hilton Garden is connected to the Legendary Horseshoe Casino by an indoor walkway. Every guest at the Hilton Garden Inn is sure to find legendary experiences and legendary fun. The guests of the Hilton Garden Inn can try their luck on over 17 different types of table games, 1800 slot machines or the famous Horseshoe Poker Room.

Location

Hilton Garden Inn Omaha East/Council Bluffs
2702 Mid America Drive, Council Bluffs, IA
51501, United States

Hours

Reviews

4.1
918 reviews
5 stars
440
4 stars
258
3 stars
112
2 stars
43
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff being praised for their friendliness while others were reported as rude and unhelpful.

Cleanliness

Numerous complaints about cleanliness issues in rooms and common areas, including reports of dirty bathrooms and unclean bedding.

Room Quality

Rooms are generally described as spacious and comfortable, but there are concerns about outdated facilities and maintenance issues.

Dining Experience

The restaurant received negative feedback for slow service and high prices, with many guests feeling the breakfast options were not worth the cost.

Parking Issues

Significant complaints about parking availability and conditions, particularly due to the hotel's proximity to the casino.
  • SS
    Steve Survance
    Feb 20, 2026
    5.0
    Overall a nice place to stay. There's a small restaurant in the lobby where you can get breakfast, lunch, or dinner. The front desk was attentive and professional. The room was spacious.
  • AR
    Alex Rice
    Feb 18, 2026
    5.0
    Lovely stay here while passing through town with a moving truck. They perfectly accommodated parking for the truck and Aspen was thorough and helpful with our check in process, giving us all the information we needed and even issuing a replacement key shortly after check in...oops! Our room did smell strongly of food upon entry, which wasn't super pleasant, but that was probably just a one-off experience. I didn't want to trouble the front desk with it, so we kept it to ourselves, but I'm sure they would have helped address it had we asked. The casino attached was a great and unexpected feature. Would definitely stay again and recommend this property!
  • ZC
    Zack Collins
    Feb 15, 2026
    4.0
    All the live dealer games are here. Roulette is normal live dealer They have live dealer blackjack games They only have 3 or 4 baccarat tables All 4 of the good side bets 3 card 7 200 to 1 The one hundred dollar table is squeeze, touch cards. The lower limit tables are no touch dealing They have craps Everything looked fair, or as fair as you can get when you're trying to deal with a casino. No 000, 00, 0 3 green 0 roulette, they did not have the continuous shuffler , blackjack scam nonsense Place is pretty random. They just have slot machines thrown all over the place.Pretty low ceiling. The building looks pretty out of date. Definitely need a remodel.... but really, there's no point considering the market, probably for this area. Limits on all of the live dealer games are incredibly low. So I'm guessing the players in this area. Don't do any high stakes bets
  • DD
    Dan
    Feb 8, 2026
    1.0
    Lady, Afton, at desk was very rude! She had a very negative attitude and was just awful to deal with. Will not be staying her again.
  • TH
    Tony Henderson
    Feb 5, 2026
    3.0
    The Restaurant needs serious help. You literally have one person back there trying to cook all the orders and after 30min, I was told it would be another 20min, ya, not happening. Hope you have better breakfast help or I won't be staying here again. Diamond Member here. This is not cool to do this to your staff!

Frequently Asked Questions About Hilton Garden Inn Omaha East/Council Bluffs

What accessibility features are available at Hilton Garden Inn Omaha East/Council Bluffs?

The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.

Is breakfast available at the Hilton Garden Inn Omaha East/Council Bluffs?

Yes, breakfast is available at the hotel.

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