Business Details
About
HotelHilton
The Hilton Garden Inn Omaha East/Council Bluffs is the only hotel connected to the Horseshoe Casino. The Hilton Garden is connected to the Legendary Horseshoe Casino by an indoor walkway. Every guest at the Hilton Garden Inn is sure to find legendary experiences and legendary fun. The guests of the Hilton Garden Inn can try their luck on over 17 different types of table games, 1800 slot machines or the famous Horseshoe Poker Room.
Location
Hilton Garden Inn Omaha East/Council Bluffs
2702 Mid America Drive, Council Bluffs, IA
51501, United States
Hours
Reviews
4.1
910 reviews
5 stars
436
4 stars
256
3 stars
112
2 stars
43
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness and responsiveness, with some guests praising helpfulness while others reported rude or unprofessional behavior.
Cleanliness
Numerous complaints about cleanliness issues in rooms and common areas, including unclean bathrooms and leftover items from previous guests.
Room Quality
Rooms are generally described as spacious and comfortable, but several guests noted issues with outdated decor and maintenance problems.
Dining Experience
Guests expressed dissatisfaction with the breakfast offerings, citing high prices and poor quality, along with a lack of complimentary options.
Parking Issues
Parking is frequently mentioned as a problem, with guests noting limited spaces and poor lighting.
- JBJohn Boone6 days ago5.0Very nice place to stay
- JFJohn FisherDec 30, 20253.0Its basically a hotel for the Tomahawk Casino. No breakfast, cannot use the stairs to get to your room and people there all hours of the night. That should be spelled out in the description.
- PFPaulette Fara-SchembriDec 30, 20255.0Great access and customer service.
- SWSteve WrightDec 26, 20255.0SLICE PIZZARIA IS HERE!!
- BJBryan JamesDec 3, 20253.0Hotel was great. However the restaurant waiter was weird. I sat at the bar and ordered a burger. He stood there staring at me the whole time. I told him the soda was flat and he replied that the soda machine was calibrated correctly like he was Arnold Shawneger from the terminator. I ended up leaving uncomfortably and taking the food to my room
Frequently Asked Questions About Hilton Garden Inn Omaha East/Council Bluffs
What accessibility features are available at Hilton Garden Inn Omaha East/Council Bluffs?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Is breakfast available at the Hilton Garden Inn Omaha East/Council Bluffs?
Yes, breakfast is available at the hotel.
Does the Hilton Garden Inn Omaha East/Council Bluffs allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
What are the check-in and check-out times for the hotel?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and a public internet terminal is also provided.
What amenities related to fitness and relaxation does the hotel offer?
The hotel features a free fitness center, an indoor pool, and a hot tub for guest use.
Are there restaurants or dining options within the Hilton Garden Inn Omaha East/Council Bluffs?
Yes, the hotel has 4 restaurants including the Great American Grill and offers room service. It also has a bar and a convenience store.
Can guests easily access Horseshoe Casino from Hilton Garden Inn Omaha East/Council Bluffs?
Yes, the Hilton Garden Inn is connected to the Horseshoe Casino by an indoor walkway, providing convenient access for guests.
What nearby entertainment options are available for guests staying at the hotel?
Guests can enjoy nearby entertainment at venues such as the Horseshoe CB Poker Room, The Stir Cove at Harrahs music venue, and the Mid-America Center for concerts and events.
Are there nearby dining options around Hilton Garden Inn Omaha East/Council Bluffs besides the on-site restaurants?
Yes, guests can visit nearby restaurants like Village Square Buffet, JB Cafe, and Jack Binion's Steak House for a variety of dining experiences.