Business Details
About
HotelBest Western
Located in Council Bluffs,IA, the Best Western Crossroads of the Bluffs is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Crossroads of the Bluffs
2216 27TH AVE, Council Bluffs, IA
51501, United States
Hours
Reviews
3.7
1,434 reviews
5 stars
561
4 stars
364
3 stars
181
2 stars
121
1 star
207
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, unpleasant odors, and unclean bathrooms.
Customer Service
Mixed feedback on customer service; while some staff were praised for being friendly and accommodating, others were criticized for being unhelpful or rude.
Comfort and Amenities
Guests appreciated the comfortable beds and good breakfast options, but many noted issues with room maintenance and outdated facilities.
Safety Concerns
Some customers expressed feeling unsafe in the area surrounding the hotel, citing noise and disturbances from other guests.
Value for Money
Opinions varied on whether the hotel provided good value, with some finding it overpriced for the quality received.
- BJBill JoanningJan 2, 20261.0Almost died because of co2 poisoning on 12-31-25. Staff let the alarms beep for hours. A customer called 911 and took action & saved lives. The hotel wasn’t that concerned
- W1WaveBurn 101Dec 31, 20255.0Very comfortable beds, spacious rooms, very accommodating staff. It was a very fair price for our stay and the reasonable parking.
- VMVivi MonserratNov 27, 20251.0Darle una estrella es demasiado, Es en el peor lugar que te puede hospedar. Tienen ahí a un " hombre" que te atiende la noche muy grosero. No te da cobijas. No te da. Toallas. No te da nada y se pone a amenazarte con la policía porque le pides las cosas. No vuelvo a este cochinero. Y encima de todo sucio. El hotel tienen hasta cucarachas y se molesta porque le contestas igual como es el de grosero. No se los recomiendo,, si cuidas tu dinero, no vengas a desperdiciarlo aquí,, no sirve ni el horno de microondas, y encima de todo lo tienen en 100 dólares más taxes esto es una burla, aquí tengo las opiniones de otro cliente. Qué igual. Te recomienda ahorrar tu dinero y el personal no tiene buena actitud. Excepto una persona que está en el desayuno. Ella es muy amable y en todo trata de ayudarte. Piensa 2 veces antes de llegar aquí
- MPMichael PedersonOct 30, 20255.0I arrived. I slept. I went on my way.
- KRKaren RhinoOct 28, 20254.0Beautiful pool & lounge area. Rooms are nice. NO Hot tub/spa ( even though sign on pool area says & spa... 2 floors. No elevator.
Frequently Asked Questions About Best Western Crossroads of the Bluffs
Where is Best Western Crossroads of the Bluffs located?
It is located at 2216 27TH AVE, Council Bluffs, IA 51501, US.
Does Best Western Crossroads of the Bluffs offer free breakfast?
Yes, free breakfast is available at the hotel.
Is the property smoke-free?
Yes, Best Western Crossroads of the Bluffs is a smoke-free property.
Is Wi-Fi available at Best Western Crossroads of the Bluffs?
Yes, free Wi-Fi is available for guests throughout the hotel.
Does the hotel have a fitness center?
Yes, there is a fitness center available for guests.
What are the operating hours of Best Western Crossroads of the Bluffs?
The hotel operates 24 hours a day, every day of the week.
How can I contact Best Western Crossroads of the Bluffs by phone?
You can reach the hotel by phone at +1 712-322-3150.
Are there any dining options near Best Western Crossroads of the Bluffs?
Yes, several Arby's fast food restaurants are located nearby for quick and convenient dining.
Can I send or receive money transfers close to Best Western Crossroads of the Bluffs?
Yes, Western Union money transfer services are available nearby for your convenience.
How can nearby places like Arby's and Western Union be useful during my stay?
After a stay at Best Western Crossroads of the Bluffs, you can conveniently grab a quick meal at Arby's or handle money transfers at Western Union, all located nearby.