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Best Western Crossroads of the Bluffs

3.7
(1434 reviews)
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Business Details

2216 27TH AVE, Council Bluffs, IA
51501, United States
(712) 322-3150
http://bestwestern.com
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About

HotelBest Western
Located in Council Bluffs,IA, the Best Western Crossroads of the Bluffs is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Crossroads of the Bluffs
2216 27TH AVE, Council Bluffs, IA
51501, United States

Hours

Reviews

3.7
1,434 reviews
5 stars
563
4 stars
364
3 stars
181
2 stars
121
1 star
205

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty bathrooms, stained bedding, and unpleasant odors in rooms.

Staff Performance

While some guests praised the friendly and accommodating staff, others reported poor customer service and lack of responsiveness to issues.

Breakfast Quality

The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking or poorly managed.

Room Conditions

Many guests noted that rooms were outdated and in need of repairs, with issues such as malfunctioning plumbing and uncomfortable beds.

Safety Concerns

Several reviews mentioned feeling unsafe in the area surrounding the hotel, with reports of noise and disturbances from other guests.
  • MC
    Morgan Coady
    Feb 22, 2026
    5.0
    I was very pleasantly surprised by this hotel. A bit dated, but if that is my only complaint I'd call that a huge win! Staff was friendly, rooms were clean, and their breakfast was amazing! I will be booking again!
  • CP
    Creed Pulley
    Feb 8, 2026
    5.0
    Very nice hotel. Beds were comfy and everything was clean. We did have a problem with the bath tub drain not wanting to drain called front desk and a person came in quick and fixed it. Breakfast was absolutely amazing and so was the pool. Staff was respectful and always asking how our stay was.
  • BJ
    Bill Joanning
    Jan 2, 2026
    1.0
    Almost died because of co2 poisoning on 12-31-25. Staff let the alarms beep for hours. A customer called 911 and took action & saved lives. The hotel wasn’t that concerned
  • W1
    WaveBurn 101
    Dec 31, 2025
    5.0
    Very comfortable beds, spacious rooms, very accommodating staff. It was a very fair price for our stay and the reasonable parking.
  • KR
    Karen Rhino
    Oct 28, 2025
    4.0
    Beautiful pool & lounge area. Rooms are nice. NO Hot tub/spa ( even though sign on pool area says & spa... 2 floors. No elevator.
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Frequently Asked Questions About Best Western Crossroads of the Bluffs

Where is Best Western Crossroads of the Bluffs located?

It is located at 2216 27TH AVE, Council Bluffs, IA 51501, US.

Does Best Western Crossroads of the Bluffs offer free breakfast?

Yes, free breakfast is available at the hotel.

Brand Certified Facts from Best Western Crossroads of the Bluffs

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