Best Western Plus Des Moines West Inn & Suites

Reviews

• AL

  A “Honey” L

  Dec 14, 2025
  5.0
  Due to an unfortunate error caused by a third-party booking service (the kind of situation that usually makes travel unravel at the seams), my check-in could have easily turned into a stressful, exhausting experience. Instead, it became a reminder that kindness, patience, and genuine care still exist in this world—and they wear a name tag that says Arvin. Arvin handled the situation with a level of calm and grace that was nothing short of astonishing. He never once made me feel rushed, dismissed, or like an inconvenience. On the contrary, he listened carefully, explained everything clearly, and approached the issue with a problem-solving mindset that felt both professional and deeply human. You could tell immediately: this wasn’t just a job to him—this was service in the truest sense of the word. What stood out most was his patience. Third-party errors are messy, layered, and rarely straightforward, yet Arvin navigated the situation with steady kindness and unwavering courtesy. He took ownership where he didn’t have to, advocated on my behalf, and worked diligently to make sure everything was resolved as smoothly as possible. At every step, he reassured me that he was there to help—and he meant it. Beyond his technical competence (which was exceptional), Arvin’s demeanor was warm, respectful, and genuinely caring. He treated me like a valued guest, not a problem to be fixed. By the time the check-in process was complete, the stress I walked in with had completely dissolved, replaced by gratitude and relief. Because of Arvin, my stay started on a note of trust and comfort. He set the tone for the entire visit, and I can honestly say that his professionalism and kindness elevated the hotel experience as a whole. Employees like him are rare, and they are the reason guests return—not just to a hotel, but to a feeling. If management is reading this: Arvin is an absolute gem. He represents your hotel with excellence, compassion, and integrity. Please recognize him, celebrate him, and keep him exactly where he is—at the front desk, being the first bright light guests encounter. Thank you, Arvin, for turning a complicated check-in into an unforgettable example of outstanding hospitality. You didn’t just help—you made a difference.
• KS

  Kathy Swindell

  Dec 10, 2025
  5.0
  The staff was very attentive and familiar with the area.
• NK

  Nicholas Kauffman

  Nov 25, 2025
  5.0
  The breakfast isn't worth eating IMO, but the rooms are nice, they have an indoor pool and hot tub. Great location.
• DK

  denice korcal

  Nov 24, 2025
  4.0
  Friendly, modern hotel. Dogs welcome.
• NG

  Nate G

  Nov 4, 2025
  1.0
  Booked a room here late on a Friday. The first room we were put up in had a large wet spot in the middle of the bed. When the front desk was contacted they seemed disinterested and like they didn’t really care to help. The second room we were booked in had a few stink bugs running around in it. When the front desk was informed of this fact in the morning they didn’t seemed to care and just handed us a card for the manager who would return in a few days. Needless to say I will not be staying at a best western again. Edit and follow up: I never received the refund and the only staff that was remotely helpful through this experience didn’t even work at the hotel they worked at corporate 0/5 stars

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