This hotel was filthy. I requested Clorox wipes to clean, the manager, had none, instead he gave me inch size disinfectant wipes. I used to try to clean the remote, headboard, tv channel guide, counter top, and heater. They were all filthy. The TV didn’t work either. We went to the manager and he said we’d receive a refund. We left, as we were leaving, we noticed the outside light was flickering. This place should have been reported to the Iowa Department of Health Services for being unsanitary and unsafe. If you are used to the customary standards of a BestWestern , as we were, DO NOT stay here, you will be unsettled on the hotel conditions. Dirty at best. We didn’t realize Sure Stay is an offshoot of the BW, the standards are sub standard at best. It’s more like a hotel 6. The manager told us we would receive a refund, we are still working this issue, no refund yet.
I repeat, if you are used to a BW do not stay at Sure Stay BW unless it’s a brand new hotel. They are buying old hotels snd converting to a Sure Stay. I spent my whole working career in public health, this hotel was disgustingly filthy. My next email is to the Iowa Dept. of Health Services, bed bugs and disease are a real risk here.