SureStay Plus by Best Western Bettendorf

Reviews

• NC

  Nikunj chaudhari

  Feb 16, 2026
  5.0
  Beautiful rooms
• JL

  Jan LaRoche

  Feb 14, 2026
  3.0
  My family got a room here specifically for the hot tub...which was not working. I understand things happen, but it was covered over, so not like it was just down for cleaning. The room was fine, but the TV remote was broken. Update - breakfast is only served until 9, even on weekends. When I got to the breakfast area at 8:55 it was already mostly put away. The manager(?) did offer to make me something and was friendly. Overall, if you're looking for a cheap place to stay without any bells and whistles this is your place.
• MJ

  mike jennings

  Dec 27, 2025
  1.0
  I lost wallet only had pic of license on phone but guy behind counter was very rude and wouldn't do anything for me. It was 130 am thankfully hotel down road gave me a room. But I will take the 57 dollar loss and not return . Stayed before last time was treated very well. He wouldn't even check with management which he said was who I had to talk to
• LF

  Leroy Flenaugh

  Dec 9, 2025
  5.0
  Great stay & the owner is a good guy. Very pleasant ☺️ and accommodating for anything you may need.
• BT

  Bike Trail

  Dec 2, 2025
  1.0
  This hotel was filthy. I requested Clorox wipes to clean, the manager, had none, instead he gave me inch size disinfectant wipes. I used to try to clean the remote, headboard, tv channel guide, counter top, and heater. They were all filthy. The TV didn’t work either. We went to the manager and he said we’d receive a refund. We left, as we were leaving, we noticed the outside light was flickering. This place should have been reported to the Iowa Department of Health Services for being unsanitary and unsafe. If you are used to the customary standards of a BestWestern , as we were, DO NOT stay here, you will be unsettled on the hotel conditions. Dirty at best. We didn’t realize Sure Stay is an offshoot of the BW, the standards are sub standard at best. It’s more like a hotel 6. The manager told us we would receive a refund, we are still working this issue, no refund yet. I repeat, if you are used to a BW do not stay at Sure Stay BW unless it’s a brand new hotel. They are buying old hotels snd converting to a Sure Stay. I spent my whole working career in public health, this hotel was disgustingly filthy. My next email is to the Iowa Dept. of Health Services, bed bugs and disease are a real risk here.