Waikiki Resort Hotel

Reviews

• MC

  Milca Corral

  4 days ago
  2.0
  Great location buttttt Dirty rooms , bathrooms have mold. I’m sure they have bed bugs .. after reading other reviews i can confirm we did have bed begs i was telling myself they were dust bugs, i told the lobby about it the guy didn't seem to care.
• NN

  Nick

  6 days ago
  4.0
  Hotel is ok. Room size is small. Hotel looks old on the inside. Shower tub is small. Cannot adjust shower head. Shower head shoots to the end of the tub. Was showering and water just went out. Water came back on 15 mins later. Power also went out. Came back on 30mins later. The service is great though. They came and clean the room. Gave new towels, take trash, and make the beds. All their staff was friendly and welcoming. The hotel across with the roof pool has a party every night. 12am and still blasting music. This hotel is in a good location. A block away from the mall, Restaurants, and beach. Parking space is limited. They have a small garage. Have to pay parking fee. Have to pay a resort fee $400 when you check in. Why? Why didn't you just disclose the resort fee too when I book the hotel online and tell me the final price. Feel like I got scam with the resort fee. Wow, great deal online. When I get there. Hey their is a $400 fee. What the heck man? I can't back out now. Im already here. Why didn't you tell me the $400 resort fee online. Overall, an okay hotel.
• CD

  Crazy Dad

  Mar 3, 2026
  4.0
  We stayed here during our trip. The rooms are decent, though I wouldn't call it a 5 star room, but at least it was clean. The service, however, was excellent. Staff is extreme friendly, and the on sight restaurant had incredible breakfasts. I would recommend this hotel to others for sure. It's very close to the beach, and lots of food and souvenir shops. Great location.
• DG

  Dipin George

  Mar 3, 2026
  4.0
  The best part about this hotel is definitely the location, as it’s just a short walk from the beach and central shops. However, the rooms are very average and starting to feel a bit dated
• BB

  Billy Bowers

  Feb 5, 2026
  2.0
  Thoroughly unimpressed with this hotel. While the location was good, and the housekeeping is polite, consistent, and reliable, that's all they have going for them. The pool is very lackluster and the staff are generally unhelpful. We booked a 2 double bed room on a third party travel site. When we arrived they gave us a 1 king room and when I told them that's not what I booked and that didn't work the front desk agent cut me off and claimed the property doesn't guarantee bedding, trying to blame the 3rd party travel site initially, then trying to say that the bedding is just a request. That's absolute BS because they wouldn't be listed on this 3rd party site and have room rates on it if there wasn't an agreement between the hotel and the travel site. First they offered a rollaway bed and the front desk agent said "normally they're $54 but we can do it for free" like he was doing us some kind of favor. After speaking to a different agent, the best they could do was put us on a lower floor, next to the elevators (which are pretty loud) in a one king with a sofa bed room. This is not acceptable. When I contacted the travel site, they confirmed we indeed booked a 2 double bed room. The hotel remained adamant they don't do bedding guarantees at that property and they're only requests, then tacked on in a later conversation that they didn't even get our request. Total lack of honesty and transparency. Imagine going to a hotel and booking it because you have enough people going and you need two separate beds, making sure you book a room with that need and then getting to the hotel and being told you only have one king bed and the bedding needs aren't guaranteed. What's the point of a hotel booking if every time I go to a hotel I'm spinning the wheel for what beds I get. That's THE PRIMARY thing I'm looking at when I book hotels, how many beds do I need based on how many people are going. Aside from the reservation issues, the pool is downright awful. Extremely old, tired, and worn out. The wifi doesn't ever work which is insane considering they use it as a justification to charging you extra resort fees. Only in Hawaii will a hotel tack on an exorbitant extra "resort fee" and claim it's for a service that every other hotel in the country gives you as part of the room rate. Resort fees are a bit of an unavoidable scam in Hawaii, but if you're going to charge it and claim it's for certain services, you better make sure those services are flawless. Can't recommend anyone stays at this hotel for their big Hawaiian vacation, or any other trip no matter how brief. You can tell the staff are miserable, burnt out, hate tourists/mainlanders, hate their lives, and don't remotely care about offering even a decent service to guests. I've stayed at subpar hotels in Chicago with better service than this. 100% not worth whatever price you'll pay. I find the hotels response below laughable when they say "we regret the miscommunication with our third-party reservation provider" like shut up. YOU LITERALLY ENTER INTO AGREEMENTS WITH THEM TO LIST YOUR ROOMS, otherwise we wouldn't have been able to book on there. Maybe take some accountability for the agreements you make with other reservation providers because you're equally as responsible as they are. Instead they try to pass the buck as a "miscommunication" as if the 3rd party didn't confirm my booking was for a 2 double bed room when I contacted them. Dodging accountability tells you all you need to know about how this hotel is run and was exactly my experience. It's the "we don't care, not our problem" approach.

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