Sensei Lanai, A Four Seasons Resort

Reviews

• TL

  Tyler Lynn

  Feb 27, 2026
  5.0
  One of the best four seasons I have stayed at. Beautiful room and grounds. Super relaxing and staff was great. We loved the jeep rental and exploring the island. Want to come back and spend an entire week there. Breakfast was also amazing !
• NS

  N S

  Feb 23, 2026
  5.0
  Excellent property with everything you would imagine for the price. I wish there were a few more local options.
• ME

  Maria Emmerich

  Jan 22, 2026
  3.0
  We have been here 4 times now. The first few times were absolutely excellent! This last trip was not worth the expense. The communication with Sensei before and during our trip was terrible and pretty much non-existent. We stay at Four Seasons resorts often and never have I had an issue with communication like Sensei. The massage tables had cheap sheets that were scratchy; not what I would expect for a $700 massage. The room temperature never got below 70. The miso cod at the restaurant was extremely fishy tasting and not fresh. Pretty disappointing for such a pricy place.
• HH

  Holly

  Jan 21, 2026
  2.0
  This is the most beautiful spa resort property I’ve ever seen. However the overall experience could be better. CONS: -Nothing is hot enough: the onsens, steam room, nor the hotel room water. The maintenance worker told me that the water in my room was set to the building’s max temp of 108 F. This is both uncomfortable and unsanitary. A hotel’s water tanks should get much hotter than this to keep bacterial growth at bay. -The activities planning is lacking. I waited 20 minutes for a private $ hike at 7am that no one informed me was cancelled. Also, there’s no automated system, so you have to contact the desk any time you want to sign up for a class. -Food at Nobu is definitely not what I would consider healthy. It’s just basic industrial-grade food cooked in seed oils. -There is constant noise from a nearby construction site (trucks beeping literally all day) and roosters (almost all night). -BIGGEST PROBLEM: After your $$ spa treatment you’re given a meager 30 minutes to use the facilities. Don’t expect any leniency, they literally stand outside the door and ring a bell when your time is up. (Because nothing says “relax” like someone waiting for you with a stopwatch?) There are no saunas/steam rooms at the resort, unless you get a treatment. They really need to build a regular sauna/steam facility that guests can use any time at will. Staff are super friendly and the fitness teachers are great. Bottom line, for beauty and scenery: 10/10, for the actual spa amenities, there are several other places I would recommend first.
• JS

  Jory Sandusky

  Jan 14, 2026
  3.0
  An absolutely stunning property with beautifully appointed rooms, a spectacular spa with private hale’s, fantastic food choices and the added bonus of reciprocal benefits at the sister beach side Four Seasons Lana’i. Everything was spectacular however the overall lack of technology and understaffed restaurants really took a toll on us and our friends who were traveling with us. If you want to book anything, you have to go through a human. Zero visibility on what we booked or what other options might be available. We sat down to book our first three activities upon arrival and were told they were all booked and the wait list was full too. What a lousy start to what was supposed to be a relaxing and rejuvenating week. Additionally the understaffed on-site restaurant experience was further injured by their employees lacking modern technology to place orders and settle payment. The final nail in the coffin was that the first text message to check in on us was the night before our departure. I’ve stayed at cheap hotels in the middle of nowhere who check in on guests more than this Four Seasons. People: 10/10. Lovely, caring, tuned in and genuine care Product: 10/10. Gorgeous, clean and full of amenities Process: 5/10. Use more tech. Increase communication with guests. Increase visibility for guests.

Frequently Asked Questions About Sensei Lanai, A Four Seasons Resort